Board index » Outlook » Jeff Stephenson [MSFT]? Outlook 2003 SP1 sending through wrong account, no hotfix planned ?

Outlook234
Hi,



I have discovered today that my Outlook 2003 SP1 is sending some e-mails

from the wrong account (because the recipient sees "on behalf of" that I am

not using) and after spending a couple of hours searching in Google I have

found the following thread where Jeff Stephenson [MSFT] posted some useful

information:



http://groups.google.es/groups?hl=es&lr=&threadm=3C3F7F03-B617-47B9-894A-AF242EE6BC13%40microsoft.com&rnum=10&prev=/groups%3Fq%3Dmicrosoft.public.outlook%2B2003%2BJeff%2BStephenson%2BSMTP%26hl%3Des%26lr%3D%26sa%3DN%26scoring%3Dd



To summarize, the problem is that when you have Outlook 2003 (SP1?) with

several accounts and you try to send a message from one of them, if there is

some problem with the SMTP server of that account, the message will go

through other account, which is unacceptable from my point of view. In that

thread Jeff said that the problem happens if you are not authenticating to

the SMTP server and that the solution is to authenticate. I want to bring

the attention to another case: if you ARE authenticating but the SMTP server

has some sporadic problem, Outlook will receive an error and will use

another account. It happens that I have changed my domain host provider and

the new one seems to have usual problems with its STMP server (that I am

reporting to them separately) and since I switched 3 weeks ago I have

discovered today that many e-mails from me were sent through another

account, which is a huge problem for me. So, the hotfix that will not be

released because authentication is the solution, is really needed. I prefer

"non-delivery reports" to try again that sending important messages through

the wrong account. Of course, the main problem is my e-mail provider, but I

think that in no case Outlook should send e-mails from another account.



Any chance of releasing that hotfix?



Thanks in advance for any help.



Best regards,



Carlos Quintero


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Carlos J. Quintero [.NET MVP] <carlosq@NOSPAMsogecable.com>wrote:



I'd agree with this as well. We should send our wishes to outwish at

microsoft dot com.

--

Brian Tillman



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Jeff is aware of the other reasons why it fails to send on the correct

account - authentication issues seems to be the most common one.



--

Diane Poremsky [MVP - Outlook]

Author, Teach Yourself Outlook 2003 in 24 Hours

Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)

Author, Google and Other Search Engines (Visual QuickStart Guide)



Outlook Tips: http://www.outlook-tips.net/

Outlook & Exchange Solutions Center: http://www.slipstick.com

Join OneNote Tips mailing list: http://www.onenote-tips.net/





"Carlos J. Quintero [.NET MVP]" <carlosq@NOSPAMsogecable.com>wrote in

message news:ORTARV0SFHA.2124@TK2MSFTNGP14.phx.gbl...



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"Diane Poremsky [MVP]" <diane.poremsky+msnews@gmail.com>escribió en el

mensaje news:OwKn3M2SFHA.584@TK2MSFTNGP15.phx.gbl...

Yes, yes, but I am in the less common case, where I am using SMTP

authentication but there is some sporadic or no so sporadic problem with my

SMTP Server and my e-mails are sent through the wrong account instead of

reporting the failure. So, I am wondering if the hotfix will be released, if

it will be fixed in a Service Pack or if I must switch to Outlook Express

for the problematic account...



Best regards,



Carlos Quintero





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FWIW, the sporadic error that I get from my SMTP server is the following,

from the Outlook trace. After this error, Outlook 2003 SP1 sends the message

through another (very wrong) account...



2005.04.28 14:24:27 SMTP (smtp.mydomain.com): [tx] MAIL FROM: <*****>

2005.04.28 14:24:27 SMTP (smtp.mydomain.com): <rx>250 ok

2005.04.28 14:24:27 SMTP (smtp.mydomain.com): [tx] RCPT TO: <*****>

2005.04.28 14:24:28 SMTP (smtp.mydomain.com): <rx>553 sorry, that domain

isn't in my list of allowed rcpthosts (#5.5.3 - chkuser)

2005.04.28 14:24:28 SMTP (smtp.mydomain.com): End execution



Best regards,



Carlos Quintero



"Diane Poremsky [MVP]" <diane.poremsky+msnews@gmail.com>escribió en el

mensaje news:OwKn3M2SFHA.584@TK2MSFTNGP15.phx.gbl...

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Carlos J. Quintero [.NET MVP] <carlosq@NOSPAMsogecable.com>wrote:



That is, as you may guess, an authentication issue.

--

Brian Tillman

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Yes, but the answer from Jeff on the original thread was "But setting up

authentication solves the problem you're hitting *without* the hotfix as

well, so everybody saves time without the hotfix.". So, setting

authentication solves the problem for those who are not authenticating, but

I am already authenticating, although with the sporadic problem below that

my host provider is investigating. So, I am now in a situation that forces

me to use other e-mail client until my host provider fixes the problem (how

to know if it is fixed for good?) or MS fixes the bug in Outlook 2003 SP1

with a hotfix, service pack or whatever...



Carlos Quintero





"Brian Tillman" <tillman1952@yahoo.com>escribió en el mensaje



-

I don;to think we'll see a separate hotfix - it might be in sp2 when it

comes out.



--

Diane Poremsky [MVP - Outlook]

Author, Teach Yourself Outlook 2003 in 24 Hours

Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)

Author, Google and Other Search Engines (Visual QuickStart Guide)



Outlook Tips: http://www.outlook-tips.net/

Outlook & Exchange Solutions Center: http://www.slipstick.com

Join OneNote Tips mailing list: http://www.onenote-tips.net/





"Carlos J. Quintero [.NET MVP]" <carlosq@NOSPAMsogecable.com>wrote in

message news:uZZdwUATFHA.2128@TK2MSFTNGP15.phx.gbl...



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Thanks Diane,



After further investigation, it happens that my e-mail provider does not use

SMTP authentication but pop-before-smtp, which are different things, and

since the radiobutton to force "pop-before-smtp" in the Outgoing Server tab

is only available for POP accounts, but not for IMAP accounts, you get the

problem sending e-mails after 30 minutes of inactivity, and somehow my

Outlook was not configured to retrieve e-mail every 5-10 minutes... so now

it is fixed on my side and furthermore my e-mail provider is going to

support SMTP authentication, which would solve too the problem. Anyway, MS

should fix the bug on their side, since sending e-mails from the wrong

account is not acceptable in some scenarios...



Best regards,



Carlos Quintero



"Diane Poremsky [MVP]" <diane.poremsky+msnews@gmail.com>escribió en el

mensaje news:etm$ReEUFHA.3436@TK2MSFTNGP09.phx.gbl...



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