Board index » Outlook » Unable to compose new HTML messages in Outlook 2002 SP3

Outlook811
Outlook 2002 SP3



I am able to successfully forward HTML messages but not compose them nor RTF

messages either for that matter.



My options:

Tools|Options|Mail format: HTML

Tools|Options|Mail format|Internet format: Convert to HTML format



Does anyone have any idea what might be the cause of this? I have no

problem doing this with Outlook Express but I need all the advanced features

of Outlook.



Thanks.



Tony


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What happens when you try?



--

Sue Mosher, Outlook MVP

Author of

Microsoft Outlook Programming - Jumpstart for

Administrators, Power Users, and Developers

http://www.outlookcode.com/jumpstart.aspx





"Tony Zackin" <tzackin@mailblocks.NOSPAM.com>wrote in message



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Plain text for everything.



"Sue Mosher [MVP-Outlook]" <suemvp@outlookcode.com>wrote in message



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One possible cause is having a recipient marked to receive plain text only.

Have you tried sending to an account that you can access with Outlook

Express and then looking at the full raw message? That might provide some

clues.



--

Sue Mosher, Outlook MVP

Author of

Microsoft Outlook Programming - Jumpstart for

Administrators, Power Users, and Developers

http://www.outlookcode.com/jumpstart.aspx





"Tony Zackin" <tzackin@mailblocks.NOSPAM.com>wrote in message



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Here's the scenario: when I send it to myself (at Hotmail) via Outlook the

message is converted to plain-text despite being sent as HTML. When I send

it to another http e-mail account I have it arrives in HTML format, as

expected. And when I forward that message to Hotmail it arrives in HTML

format, again as expected.



Your analysis must be correct, to wit: when I send an HTML message to myself

via an e-mail alias which redirects the message to my Hotmail account it

arrives in HTML format. So, how does one mark a recipient to receive plain

text only or not? I must have set some parameter for my address book entry

in Outlook but I can't find any such obvious parameter nor any reference in

the Help (big surprise!). If I try to set the "Per recipient send options"

to my self-referential contact I get a message saying they can't be set.

So, bottom line, what do I do to ensure that all recipients of my HTML

e-mails receive mail in the format that I sent it if they so desire?



Thanks for all of your help.



Tony



"Sue Mosher [MVP-Outlook]" <suemvp@outlookcode.com>wrote in message



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In Outlook 2002, you double-click the contact or recipient's email address

to set the sending format. Use "let Outlook decide" for best results.



--

Sue Mosher, Outlook MVP

Author of

Microsoft Outlook Programming - Jumpstart for

Administrators, Power Users, and Developers

http://www.outlookcode.com/jumpstart.aspx





"Tony Zackin" <tzackin@mailblocks.NOSPAM.com>wrote in message



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Outlook doesn't let me set individual "Send options" and says to use the

Options toolbar button. But none of those options refers to the output

format; all I can set is the attachment format or the security settings and

other unrelated items. Something is rotten in the state of Denmark. This

couldn't have anything to do with an MS security patch, could it? Perhaps

there's a registry entry I can tweak to solve this. Is there a list of

Outlook registry fields anywhere?



Thanks.





"Sue Mosher [MVP-Outlook]" <suemvp@outlookcode.com>wrote in message



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Did you try what I suggested? Double-click the individual's underlined email

address in their contact record or, for a one-off address, in the message

before you send it.



--

Sue Mosher, Outlook MVP

Author of

Microsoft Outlook Programming - Jumpstart for

Administrators, Power Users, and Developers

http://www.outlookcode.com/jumpstart.aspx





"Tony Zackin" <tzackin@mailblocks.NOSPAM.com>wrote in message



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Yes, see previous reply.



"Sue Mosher [MVP-Outlook]" <suemvp@outlookcode.com>wrote in message



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Your previous reply referred to individual Send Options. That's not what I'm

talking about. WHen you double-click the underlined address in a contact,

you should get an Email Properties dialog.



--

Sue Mosher, Outlook MVP

Author of

Microsoft Outlook Programming - Jumpstart for

Administrators, Power Users, and Developers

http://www.outlookcode.com/jumpstart.aspx





"Tony Zackin" <tzackin@mailblocks.NOSPAM.com>wrote in message



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Yes, that was it. I always love it when MS hides an option several levels

deep and there is only one way to get to it.



What an unbelievable waste of time for something that should have been much

more obvious to figure out. Apparently, after all these years and millions

of bucks on user interface testing they still haven't figured it out.



Thanks a lot for your time and patience.



Tony



"Sue Mosher [MVP-Outlook]" <suemvp@outlookcode.com>wrote in message



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