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Message being received numerous times.

Outlook745
We're using Outlook 2003 on Windows XP. We have DSL so access is not slow.

One of my users sent an email with large attachments to a large number of

recipients. The recipients all received several copies of the email (7 that

I know of), and after 30 mins or so it was still sending and I couldn't

remove it from the outbox. I was able to get it out of the outbox by going

offline and deleting it then, but I need to know why it sent 7+ times.

There was no error message that I know of. The user insists on having an

automatic send/receive every 1 minute. would that have something to do with

it?



Mike.


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Re:Message being received numerous times.

Mike Trout <mtrout@sbcglobal.net>wrote:



Quote
We're using Outlook 2003 on Windows XP. We have DSL so access is not

slow. One of my users sent an email with large attachments to a large

number of recipients. The recipients all received several copies of

the email (7 that I know of), and after 30 mins or so it was still

sending and I couldn't remove it from the outbox. I was able to get

it out of the outbox by going offline and deleting it then, but I

need to know why it sent 7+ times. There was no error message that I

know of. The user insists on having an automatic send/receive every

1 minute. would that have something to do with it?



A send/receive interval of one minute is way too short and, indeed, can lead

to problems such as you describe. The recommended minimum is 10 minutes.

The problem can also be caused by scanning outgoing mail with an antivirus

scanner, a real waste of time, since such a scanner can never detect an

outgoing virus (or it would have already detected it on your PC before you

ever composed the message).

--

Brian Tillman



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Re:Message being received numerous times.

That is what I thought.



Thanks Brian.



"Brian Tillman" <tillman1952@yahoo.com>wrote in message

Quote
Mike Trout <mtrout@sbcglobal.net>wrote:



>We're using Outlook 2003 on Windows XP. We have DSL so access is not

>slow. One of my users sent an email with large attachments to a large

>number of recipients. The recipients all received several copies of

>the email (7 that I know of), and after 30 mins or so it was still

>sending and I couldn't remove it from the outbox. I was able to get

>it out of the outbox by going offline and deleting it then, but I

>need to know why it sent 7+ times. There was no error message that I

>know of. The user insists on having an automatic send/receive every

>1 minute. would that have something to do with it?



A send/receive interval of one minute is way too short and, indeed, can

lead to problems such as you describe. The recommended minimum is 10

minutes. The problem can also be caused by scanning outgoing mail with an

antivirus scanner, a real waste of time, since such a scanner can never

detect an outgoing virus (or it would have already detected it on your PC

before you ever composed the message).

--

Brian Tillman





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