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New MS Office 2003 pro install, Outlook crashes

Outlook80
I have been using Outlook Express for email on a Toshiba notebook with

Windows XP Pro. I just installed MS Office 2003 Pro and it has defaulted to

MS Outlook as the email program. I installed it as administrator and outlook

works fine when I'm logged on as adminstrator. When I'm logged on as another

user however, each time I open Outlook, windows installer wants to

re-configure MS Office... box appears "Please wait while Windows cofigures

MS Office Prof Edition", it seens to finish then repeat several times, then

comes up with the message ".. outlvba.dll is not a valid Office add-in". I

close this box and then it attempts several more times to "configure" MS

Office, finally stops, and then the Outlook window opens. Outlook will then

function for reading mail in inbox but when I attempt to save a sender's

address in contacts, all hell breaks loose. The windows installer configuring

office thingy repeats until it locks up. I then have to "CTRL-ALT-DEL" to

close down windows installer. I get an error mesage "MAPI32.DLL is corrupt

or the wrong version".

I have 1. run the repair-reinstall Office, 2. downloaded office2003 service

pack and installation, and from the office website checked for other updates

and installed them. These measures have not fixed the problem. I ran

reinstall again still to no avail.



Can anyone out there help me?


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Re:New MS Office 2003 pro install, Outlook crashes

Go here and rename the outlvba.dll to outlvba.old



C:\Program Files\Microsoft Office\OFFICE11\ADDINS



Then do a detect and repair of office



--

"Bother," said Pooh as he struggled with the computer.



"It never does quite what I want."



"I wish Christopher Robin were here."



"sgshone" <sgshone@discussions.microsoft.com>wrote in message

Quote
I have been using Outlook Express for email on a Toshiba notebook with

Windows XP Pro. I just installed MS Office 2003 Pro and it has defaulted

to

MS Outlook as the email program. I installed it as administrator and

outlook

works fine when I'm logged on as adminstrator. When I'm logged on as

another

user however, each time I open Outlook, windows installer wants to

re-configure MS Office... box appears "Please wait while Windows

cofigures

MS Office Prof Edition", it seens to finish then repeat several times,

then

comes up with the message ".. outlvba.dll is not a valid Office add-in". I

close this box and then it attempts several more times to "configure" MS

Office, finally stops, and then the Outlook window opens. Outlook will

then

function for reading mail in inbox but when I attempt to save a sender's

address in contacts, all hell breaks loose. The windows installer

configuring

office thingy repeats until it locks up. I then have to "CTRL-ALT-DEL" to

close down windows installer. I get an error mesage "MAPI32.DLL is

corrupt

or the wrong version".

I have 1. run the repair-reinstall Office, 2. downloaded office2003

service

pack and installation, and from the office website checked for other

updates

and installed them. These measures have not fixed the problem. I ran

reinstall again still to no avail.



Can anyone out there help me?





-

Re:New MS Office 2003 pro install, Outlook crashes

Bother indeed! This bear needs more honey.



I did exactly as you suggested and unfortunately it did not solve the

problem. It continues to tell me that the re-installed outlvba.dll is not a

valid Add-in.

Should I do something about the corrupt MAPI32.DLL?



"Can-so" wrote:



Quote
Go here and rename the outlvba.dll to outlvba.old



C:\Program Files\Microsoft Office\OFFICE11\ADDINS



Then do a detect and repair of office



--

"Bother," said Pooh as he struggled with the computer.



"It never does quite what I want."



"I wish Christopher Robin were here."



"sgshone" <sgshone@discussions.microsoft.com>wrote in message

news:96DDD635-0097-46FA-BAF0-8BBA5960A3F2@microsoft.com...

>I have been using Outlook Express for email on a Toshiba notebook with

>Windows XP Pro. I just installed MS Office 2003 Pro and it has defaulted

>to

>MS Outlook as the email program. I installed it as administrator and

>outlook

>works fine when I'm logged on as adminstrator. When I'm logged on as

>another

>user however, each time I open Outlook, windows installer wants to

>re-configure MS Office... box appears "Please wait while Windows

>cofigures

>MS Office Prof Edition", it seens to finish then repeat several times,

>then

>comes up with the message ".. outlvba.dll is not a valid Office add-in". I

>close this box and then it attempts several more times to "configure" MS

>Office, finally stops, and then the Outlook window opens. Outlook will

>then

>function for reading mail in inbox but when I attempt to save a sender's

>address in contacts, all hell breaks loose. The windows installer

>configuring

>office thingy repeats until it locks up. I then have to "CTRL-ALT-DEL" to

>close down windows installer. I get an error mesage "MAPI32.DLL is

>corrupt

>or the wrong version".

>I have 1. run the repair-reinstall Office, 2. downloaded office2003

>service

>pack and installation, and from the office website checked for other

>updates

>and installed them. These measures have not fixed the problem. I ran

>reinstall again still to no avail.

>

>Can anyone out there help me?







-

Re:New MS Office 2003 pro install, Outlook crashes

Ok then enter the registry and back up the following folder

HKEY_CURRENT_USER\Software\Microsoft\Office\Outlook\Addins



Then delete any sub folders of addins





--

"Bother," said Pooh as he struggled with the computer.



"It never does quite what I want."



"I wish Christopher Robin were here."



"sgshone" <sgshone@discussions.microsoft.com>wrote in message

Quote
Bother indeed! This bear needs more honey.



I did exactly as you suggested and unfortunately it did not solve the

problem. It continues to tell me that the re-installed outlvba.dll is not

a

valid Add-in.

Should I do something about the corrupt MAPI32.DLL?



"Can-so" wrote:



>Go here and rename the outlvba.dll to outlvba.old

>

>C:\Program Files\Microsoft Office\OFFICE11\ADDINS

>

>Then do a detect and repair of office

>

>--

>"Bother," said Pooh as he struggled with the computer.

>

>"It never does quite what I want."

>

>"I wish Christopher Robin were here."

>

>"sgshone" <sgshone@discussions.microsoft.com>wrote in message

>news:96DDD635-0097-46FA-BAF0-8BBA5960A3F2@microsoft.com...

>>I have been using Outlook Express for email on a Toshiba notebook with

>>Windows XP Pro. I just installed MS Office 2003 Pro and it has

>>defaulted

>>to

>>MS Outlook as the email program. I installed it as administrator and

>>outlook

>>works fine when I'm logged on as adminstrator. When I'm logged on as

>>another

>>user however, each time I open Outlook, windows installer wants to

>>re-configure MS Office... box appears "Please wait while Windows

>>cofigures

>>MS Office Prof Edition", it seens to finish then repeat several times,

>>then

>>comes up with the message ".. outlvba.dll is not a valid Office

>>add-in". I

>>close this box and then it attempts several more times to "configure"

>>MS

>>Office, finally stops, and then the Outlook window opens. Outlook will

>>then

>>function for reading mail in inbox but when I attempt to save a

>>sender's

>>address in contacts, all hell breaks loose. The windows installer

>>configuring

>>office thingy repeats until it locks up. I then have to "CTRL-ALT-DEL"

>>to

>>close down windows installer. I get an error mesage "MAPI32.DLL is

>>corrupt

>>or the wrong version".

>>I have 1. run the repair-reinstall Office, 2. downloaded office2003

>>service

>>pack and installation, and from the office website checked for other

>>updates

>>and installed them. These measures have not fixed the problem. I ran

>>reinstall again still to no avail.

>>

>>Can anyone out there help me?

>

>

>





-

Re:New MS Office 2003 pro install, Outlook crashes

Thanks for your response, "Can-so"



Discovered how to open regedit, and looked for the folder you mentioned

however there was no "Addins" subfolder in

HKEY_CURRENT_USER\Software\Microsoft\Office\Outlook\



In the meantime I've reverted to using Outlook express as my default email

program, quite happily for now, though I suspect Outllok has more to offer.





"Can-so" wrote:



Quote
Ok then enter the registry and back up the following folder

HKEY_CURRENT_USER\Software\Microsoft\Office\Outlook\Addins



Then delete any sub folders of addins





--

"Bother," said Pooh as he struggled with the computer.



"It never does quite what I want."



"I wish Christopher Robin were here."



"sgshone" <sgshone@discussions.microsoft.com>wrote in message

news:5193E4F8-7B1E-4710-AC95-F5EAA4EF89A6@microsoft.com...

>Bother indeed! This bear needs more honey.

>

>I did exactly as you suggested and unfortunately it did not solve the

>problem. It continues to tell me that the re-installed outlvba.dll is not

>a

>valid Add-in.

>Should I do something about the corrupt MAPI32.DLL?

>

>"Can-so" wrote:

>

>>Go here and rename the outlvba.dll to outlvba.old

>>

>>C:\Program Files\Microsoft Office\OFFICE11\ADDINS

>>

>>Then do a detect and repair of office

>>

>>--

>>"Bother," said Pooh as he struggled with the computer.

>>

>>"It never does quite what I want."

>>

>>"I wish Christopher Robin were here."

>>

>>"sgshone" <sgshone@discussions.microsoft.com>wrote in message

>>news:96DDD635-0097-46FA-BAF0-8BBA5960A3F2@microsoft.com...

>>>I have been using Outlook Express for email on a Toshiba notebook with

>>>Windows XP Pro. I just installed MS Office 2003 Pro and it has

>>>defaulted

>>>to

>>>MS Outlook as the email program. I installed it as administrator and

>>>outlook

>>>works fine when I'm logged on as adminstrator. When I'm logged on as

>>>another

>>>user however, each time I open Outlook, windows installer wants to

>>>re-configure MS Office... box appears "Please wait while Windows

>>>cofigures

>>>MS Office Prof Edition", it seens to finish then repeat several times,

>>>then

>>>comes up with the message ".. outlvba.dll is not a valid Office

>>>add-in". I

>>>close this box and then it attempts several more times to "configure"

>>>MS

>>>Office, finally stops, and then the Outlook window opens. Outlook will

>>>then

>>>function for reading mail in inbox but when I attempt to save a

>>>sender's

>>>address in contacts, all hell breaks loose. The windows installer

>>>configuring

>>>office thingy repeats until it locks up. I then have to "CTRL-ALT-DEL"

>>>to

>>>close down windows installer. I get an error mesage "MAPI32.DLL is

>>>corrupt

>>>or the wrong version".

>>>I have 1. run the repair-reinstall Office, 2. downloaded office2003

>>>service

>>>pack and installation, and from the office website checked for other

>>>updates

>>>and installed them. These measures have not fixed the problem. I ran

>>>reinstall again still to no avail.

>>>

>>>Can anyone out there help me?

>>

>>

>>







-

Re:New MS Office 2003 pro install, Outlook crashes

sgshone <sgshone@discussions.microsoft.com>wrote:



Quote
Discovered how to open regedit, and looked for the folder you

mentioned however there was no "Addins" subfolder in

HKEY_CURRENT_USER\Software\Microsoft\Office\Outlook\



They might also be in

HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook\Addins

--

Brian Tillman

-

Re:New MS Office 2003 pro install, Outlook crashes

whoopsie my bad

Long day at the office should have mentioned that string as well



--

"Bother," said Pooh as he struggled with the computer.



"It never does quite what I want."



"I wish Christopher Robin were here."



"Brian Tillman" <tillman1952@yahoo.com>wrote in message

Quote
sgshone <sgshone@discussions.microsoft.com>wrote:



>Discovered how to open regedit, and looked for the folder you

>mentioned however there was no "Addins" subfolder in

>HKEY_CURRENT_USER\Software\Microsoft\Office\Outlook\



They might also be in

HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook\Addins

--

Brian Tillman





-

Re:New MS Office 2003 pro install, Outlook crashes



sgshone wrote:

Quote
*I have been using Outlook Express for email on a Toshiba notebook

with

Windows XP Pro. ... *



I've got WinXP Pro on a desktop, that recently complained the

%SystemDrive% was running out of space. As the largest hog in that lot,

I decided to uninstall MS Office Pro 2003, and reinstall it to a more

spacious partition.



As you noted, Outlook 2003 runs fine from an Admin account, but not

from a lesser (such as PowerUser) account.

What you didn't mention about the error popup is that Outlook is

looking for outlvba.dll in a subdirectory of %UserProfile% (at least in

my case). I suspect that is some kind of default path, where Outlook

looks if it can't find outlvba.dll where it should be according to the

registry.



The problem appears to be one of permissions, but to what?

Could be key(s) in the registry, could be Security Policy, could be

access rights to outlvba.dll where MS Office Pro 2003 installed it. The

path to outlvba is correct under

{HKCR}\CLSID\{799ED9EA-FB5E-11D1-B7D6-00C04FC2AAE2}.

The problem may be that {HKCR}\Microsoft.VbaAddinForLook (which refers

to the key that has the path to outlvba), has permissions only for

Administrators and SYSTEM. Need to add PowerUsers (or whatever group or

user will be used), w/ Permission Read, which consists of: Query Value,

Enumerate Subkeys, Notify, and Read Control.







--

sdmaley

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