Below is a knowledge base article, this may help!
Cheers,
Brenno
SYMPTOMS
When you send a message to three or more personal distribution lists (PDL)
from your Contacts folder that are not in your Outlook 2000 Address Book, it
may cause access violation and you may receive the following error message:
Outlook.exe - Application Error
------------------------------------------------------------------
"The instruction at "0xXXXXXXXX" referenced memory at "0xXXXXXXXX"
The memory could not be "Read"
CAUSE
This problem can occur because Outlook 2000 cannot obtain the folder
properties when a Contacts folder does not appear in an Outlook Address Book.
RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to
correct the problem that is described in this article. Apply it only to
computers that are experiencing this specific problem. This fix may receive
additional testing. Therefore, if you are not severely affected by this
problem, Microsoft recommends that you wait for the next Microsoft Office
2000 service pack that contains this fix.
To resolve this problem immediately, contact Microsoft Product Support
Services to obtain the fix. For a complete list of Microsoft Product Support
Services phone numbers and information about support costs, visit the
following Microsoft Web site:
http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS
NOTE: In special cases, charges that are ordinarily incurred for support
calls may be canceled if a Microsoft Support Professional determines that a
specific update will resolve your problem. The typical support costs will
apply to additional support questions and issues that do not qualify for the
specific update in question.
"Ron W" wrote:
Quote
I have a user who has been getting a error message similar to a few other
posts here.....and I have yet to see anyone resolve the problem, MVPs and
microsoft personnel and experts included...
The text of the message is:
The instruction 0x6f9ac3dd referenced memory at 0x000000c5. The memory could
not be read.
Now the only thing I can see that could be a part of this problem is that
the user has a Palm V that he synchs at work and at home under two different
OSes.....Windows NT at work, and Windows XP at home...
Any assistance with resolution would be appreciated, but I am not holding my
breath as this topic has been ignored for the most part..
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