Board index » Windows Vista » Problem Deleting Files

Problem Deleting Files

Windows Vista18
After installing Adobe's Creative Suite 3, I lost Control Panel and had to do

a system restore back to a point before the install. I'm now having

difficulty reinstalling CS3. Adobe tech support tells me I need to remove any

remaining files before trying the reinstall. My problem is that I've already

removed the program using the normal uninstall, run Adobe's uninstall scripts

which also uses the WIndows clean-up utiltiy, tried to remove straglers

byaltering permissions on file properties. I've been able to remove all but

the following files and folders:



Adobe\

Adobe\Acrobat 8.0\

Adobe\Acrobat 8.0\acrotray

Adobe\Acrobat 8.0\adistres.dll

Adobe\Acrobat Elements\

Adobe\Acrobat Elements\ContextMenu.dll

CommonFiles\Adobe\

CommonFiles\Adobe\Acrobat\ActiveX\

CommonFiles\Adobe\Acrobat\ActiveX\AcroIEHelper.dll

CommonFiles\Adobe\Acrobat\ActiveX\AcroPDF

CommonFiles\Adobe\Acrobat\ActiveX\pdfshell



I'm guessing these files/folders must be corrupt. The system tells me I

don't have permission to delete but I have full administrator access on some

of the files and on others I am unable to change the permissions. Does anyone

have any ideas on how I can delete these? I have a fairly new Sony laptop

with Vista Home Premium and don't really want to take my machine back to a

full recovery. Any advice? Is it worth the cost of calling Microsoft support?



Thanks,



Linda


-
 

Re:Problem Deleting Files

Have you simply tried using Vista's system restore?



--

jim



Bill Gates lives in constant fear that Chuck Norris' PC will crash.



"Linda" <linda@discussions.microsoft.com>wrote in message

Quote
After installing Adobe's Creative Suite 3, I lost Control Panel and had to

do

a system restore back to a point before the install. I'm now having

difficulty reinstalling CS3. Adobe tech support tells me I need to remove

any

remaining files before trying the reinstall. My problem is that I've

already

removed the program using the normal uninstall, run Adobe's uninstall

scripts

which also uses the WIndows clean-up utiltiy, tried to remove straglers

byaltering permissions on file properties. I've been able to remove all

but

the following files and folders:



Adobe\

Adobe\Acrobat 8.0\

Adobe\Acrobat 8.0\acrotray

Adobe\Acrobat 8.0\adistres.dll

Adobe\Acrobat Elements\

Adobe\Acrobat Elements\ContextMenu.dll

CommonFiles\Adobe\

CommonFiles\Adobe\Acrobat\ActiveX\

CommonFiles\Adobe\Acrobat\ActiveX\AcroIEHelper.dll

CommonFiles\Adobe\Acrobat\ActiveX\AcroPDF

CommonFiles\Adobe\Acrobat\ActiveX\pdfshell



I'm guessing these files/folders must be corrupt. The system tells me I

don't have permission to delete but I have full administrator access on

some

of the files and on others I am unable to change the permissions. Does

anyone

have any ideas on how I can delete these? I have a fairly new Sony laptop

with Vista Home Premium and don't really want to take my machine back to a

full recovery. Any advice? Is it worth the cost of calling Microsoft

support?



Thanks,



Linda





-

Re:Problem Deleting Files

I have personally found the best way to remove certain applications is

through Diagnostics Mode. Open MSCONFIG>(Win + R)>General (tab)>

Diagnostics Startup>click OK. Click Restart when the prompt appears. When

you are in Diagnostics mode, try uninstalling again. But in this case, you

have already uninstalled, so I would reinstall the application then follow

my suggested instructions.

--

Andre

Blog: adacosta.spaces.live.com" >adacosta.spaces.live.com

My Vista Quickstart Guide:

adacosta.spaces.live.com/blog/cns!E8E5CC039D51E3DB!9709.entry" >adacosta.spaces.live.com/blog/cns!E8E5CC039D51E3DB!9709.entry

"Linda" <linda@discussions.microsoft.com>wrote in message

Quote
After installing Adobe's Creative Suite 3, I lost Control Panel and had to

do

a system restore back to a point before the install. I'm now having

difficulty reinstalling CS3. Adobe tech support tells me I need to remove

any

remaining files before trying the reinstall. My problem is that I've

already

removed the program using the normal uninstall, run Adobe's uninstall

scripts

which also uses the WIndows clean-up utiltiy, tried to remove straglers

byaltering permissions on file properties. I've been able to remove all

but

the following files and folders:



Adobe\

Adobe\Acrobat 8.0\

Adobe\Acrobat 8.0\acrotray

Adobe\Acrobat 8.0\adistres.dll

Adobe\Acrobat Elements\

Adobe\Acrobat Elements\ContextMenu.dll

CommonFiles\Adobe\

CommonFiles\Adobe\Acrobat\ActiveX\

CommonFiles\Adobe\Acrobat\ActiveX\AcroIEHelper.dll

CommonFiles\Adobe\Acrobat\ActiveX\AcroPDF

CommonFiles\Adobe\Acrobat\ActiveX\pdfshell



I'm guessing these files/folders must be corrupt. The system tells me I

don't have permission to delete but I have full administrator access on

some

of the files and on others I am unable to change the permissions. Does

anyone

have any ideas on how I can delete these? I have a fairly new Sony laptop

with Vista Home Premium and don't really want to take my machine back to a

full recovery. Any advice? Is it worth the cost of calling Microsoft

support?



Thanks,



Linda





-

Re:Problem Deleting Files

System restore seems to be what got me into my predicament in the first place

- it seems to have left a subset of the Adobe files installed files on the

system. Either that or the CS3 install package installed some files before

erroring out when I attempted the reinstall. In any case, Adobe says the CS3

installer won't work unless the system is free of all Adobe files. So, my

first problem to solve is getting rid of the Adobe files that are on my

system. Is it safe to run the Adobe uninstall script and Windows cleanup

utility in diagnostics mode? I don't have any program listing in CS3 in the

Control Panel program list any more. Any other suggestions?



Linda



"Linda" wrote:



Quote
After installing Adobe's Creative Suite 3, I lost Control Panel and had to do

a system restore back to a point before the install. I'm now having

difficulty reinstalling CS3. Adobe tech support tells me I need to remove any

remaining files before trying the reinstall. My problem is that I've already

removed the program using the normal uninstall, run Adobe's uninstall scripts

which also uses the WIndows clean-up utiltiy, tried to remove straglers

byaltering permissions on file properties. I've been able to remove all but

the following files and folders:



Adobe\

Adobe\Acrobat 8.0\

Adobe\Acrobat 8.0\acrotray

Adobe\Acrobat 8.0\adistres.dll

Adobe\Acrobat Elements\

Adobe\Acrobat Elements\ContextMenu.dll

CommonFiles\Adobe\

CommonFiles\Adobe\Acrobat\ActiveX\

CommonFiles\Adobe\Acrobat\ActiveX\AcroIEHelper.dll

CommonFiles\Adobe\Acrobat\ActiveX\AcroPDF

CommonFiles\Adobe\Acrobat\ActiveX\pdfshell



I'm guessing these files/folders must be corrupt. The system tells me I

don't have permission to delete but I have full administrator access on some

of the files and on others I am unable to change the permissions. Does anyone

have any ideas on how I can delete these? I have a fairly new Sony laptop

with Vista Home Premium and don't really want to take my machine back to a

full recovery. Any advice? Is it worth the cost of calling Microsoft support?



Thanks,



Linda

-

Re:Problem Deleting Files

Adobe CS3Clean Script

The Adobe CS3Clean Script will help resolve installation problems

experienced by users of Adobe Creative Suite software. The script will clean

up any beta and pre-release installations. It will also look for and repair

registry permissions and remove obsolete registry entries of older Flash

Player versions, to ensure successful installation of the shipping versions

of Creative Suite 3.



1.. Back-up all data prior to using the CS3Clean Script. This includes

fonts, Version Cue repositories, plugins and any other important files.

2.. Uninstall your beta or pre-release Creative Suite 3 prior to using the

CS3Clean Script.

a.. On Windows XP, uninstall via Add/Remove Programs in the Control

Panel.

b.. On Windows Vista, in the Programs section of the Control Panel,

select Uninstall a Program.

c.. On Macintosh, the uninstaller is in Applications/Utilities/Adobe

Installers.

3.. Download the appropriate file from below.

4.. Unpack the download. The download includes the script as well as

additional system-specific instructions.

5.. Open and follow the instructions for assistance installing the script.

6.. Once the script has successfully completed, continue with your

installation of the shipping version of Creative Suite 3.

Download

It is important you read and carefully follow the instructions included with

the download.



English/Japanese

a.. Download the Adobe CS3Clean Script for Windows (ZIP, 978 KB)

--

jim



Bill Gates lives in constant fear that Chuck Norris' PC will crash.





"Linda" <linda@discussions.microsoft.com>wrote in message

Quote
System restore seems to be what got me into my predicament in the first

place

- it seems to have left a subset of the Adobe files installed files on the

system. Either that or the CS3 install package installed some files before

erroring out when I attempted the reinstall. In any case, Adobe says the

CS3

installer won't work unless the system is free of all Adobe files. So, my

first problem to solve is getting rid of the Adobe files that are on my

system. Is it safe to run the Adobe uninstall script and Windows cleanup

utility in diagnostics mode? I don't have any program listing in CS3 in

the

Control Panel program list any more. Any other suggestions?



Linda



"Linda" wrote:



>After installing Adobe's Creative Suite 3, I lost Control Panel and had

>to do

>a system restore back to a point before the install. I'm now having

>difficulty reinstalling CS3. Adobe tech support tells me I need to remove

>any

>remaining files before trying the reinstall. My problem is that I've

>already

>removed the program using the normal uninstall, run Adobe's uninstall

>scripts

>which also uses the WIndows clean-up utiltiy, tried to remove straglers

>byaltering permissions on file properties. I've been able to remove all

>but

>the following files and folders:

>

>Adobe\

>Adobe\Acrobat 8.0\

>Adobe\Acrobat 8.0\acrotray

>Adobe\Acrobat 8.0\adistres.dll

>Adobe\Acrobat Elements\

>Adobe\Acrobat Elements\ContextMenu.dll

>CommonFiles\Adobe\

>CommonFiles\Adobe\Acrobat\ActiveX\

>CommonFiles\Adobe\Acrobat\ActiveX\AcroIEHelper.dll

>CommonFiles\Adobe\Acrobat\ActiveX\AcroPDF

>CommonFiles\Adobe\Acrobat\ActiveX\pdfshell

>

>I'm guessing these files/folders must be corrupt. The system tells me I

>don't have permission to delete but I have full administrator access on

>some

>of the files and on others I am unable to change the permissions. Does

>anyone

>have any ideas on how I can delete these? I have a fairly new Sony laptop

>with Vista Home Premium and don't really want to take my machine back to

>a

>full recovery. Any advice? Is it worth the cost of calling Microsoft

>support?

>

>Thanks,

>

>Linda





-

Re:Problem Deleting Files

www.adobe.com/support/contact/cs3clean.html" >www.adobe.com/support/contact/cs3clean.html





"jim" <jim@home.net>wrote in message

Quote
Adobe CS3Clean Script

The Adobe CS3Clean Script will help resolve installation problems

experienced by users of Adobe Creative Suite software. The script will

clean up any beta and pre-release installations. It will also look for and

repair registry permissions and remove obsolete registry entries of older

Flash Player versions, to ensure successful installation of the shipping

versions of Creative Suite 3.



1.. Back-up all data prior to using the CS3Clean Script. This includes

fonts, Version Cue repositories, plugins and any other important files.

2.. Uninstall your beta or pre-release Creative Suite 3 prior to using

the CS3Clean Script.

a.. On Windows XP, uninstall via Add/Remove Programs in the Control

Panel.

b.. On Windows Vista, in the Programs section of the Control Panel,

select Uninstall a Program.

c.. On Macintosh, the uninstaller is in Applications/Utilities/Adobe

Installers.

3.. Download the appropriate file from below.

4.. Unpack the download. The download includes the script as well as

additional system-specific instructions.

5.. Open and follow the instructions for assistance installing the

script.

6.. Once the script has successfully completed, continue with your

installation of the shipping version of Creative Suite 3.

Download

It is important you read and carefully follow the instructions included

with the download.



English/Japanese

a.. Download the Adobe CS3Clean Script for Windows (ZIP, 978 KB)

--

jim



Bill Gates lives in constant fear that Chuck Norris' PC will crash.





"Linda" <linda@discussions.microsoft.com>wrote in message

news:B9FCB728-24EB-4B0B-8C95-5CA181139169@microsoft.com...

>System restore seems to be what got me into my predicament in the first

>place

>- it seems to have left a subset of the Adobe files installed files on

>the

>system. Either that or the CS3 install package installed some files

>before

>erroring out when I attempted the reinstall. In any case, Adobe says the

>CS3

>installer won't work unless the system is free of all Adobe files. So, my

>first problem to solve is getting rid of the Adobe files that are on my

>system. Is it safe to run the Adobe uninstall script and Windows cleanup

>utility in diagnostics mode? I don't have any program listing in CS3 in

>the

>Control Panel program list any more. Any other suggestions?

>

>Linda

>

>"Linda" wrote:

>

>>After installing Adobe's Creative Suite 3, I lost Control Panel and had

>>to do

>>a system restore back to a point before the install. I'm now having

>>difficulty reinstalling CS3. Adobe tech support tells me I need to

>>remove any

>>remaining files before trying the reinstall. My problem is that I've

>>already

>>removed the program using the normal uninstall, run Adobe's uninstall

>>scripts

>>which also uses the WIndows clean-up utiltiy, tried to remove straglers

>>byaltering permissions on file properties. I've been able to remove all

>>but

>>the following files and folders:

>>

>>Adobe\

>>Adobe\Acrobat 8.0\

>>Adobe\Acrobat 8.0\acrotray

>>Adobe\Acrobat 8.0\adistres.dll

>>Adobe\Acrobat Elements\

>>Adobe\Acrobat Elements\ContextMenu.dll

>>CommonFiles\Adobe\

>>CommonFiles\Adobe\Acrobat\ActiveX\

>>CommonFiles\Adobe\Acrobat\ActiveX\AcroIEHelper.dll

>>CommonFiles\Adobe\Acrobat\ActiveX\AcroPDF

>>CommonFiles\Adobe\Acrobat\ActiveX\pdfshell

>>

>>I'm guessing these files/folders must be corrupt. The system tells me I

>>don't have permission to delete but I have full administrator access on

>>some

>>of the files and on others I am unable to change the permissions. Does

>>anyone

>>have any ideas on how I can delete these? I have a fairly new Sony

>>laptop

>>with Vista Home Premium and don't really want to take my machine back to

>>a

>>full recovery. Any advice? Is it worth the cost of calling Microsoft

>>support?

>>

>>Thanks,

>>

>>Linda









-

Re:Problem Deleting Files

I wonder if this helped?





"jim" <jim@home.net>wrote in message

Quote
www.adobe.com/support/contact/cs3clean.html" >www.adobe.com/support/contact/cs3clean.html





"jim" <jim@home.net>wrote in message

news:rQOWi.1356$di.1254@bignews9.bellsouth.net...

>Adobe CS3Clean Script

>The Adobe CS3Clean Script will help resolve installation problems

>experienced by users of Adobe Creative Suite software. The script will

>clean up any beta and pre-release installations. It will also look for

>and repair registry permissions and remove obsolete registry entries of

>older Flash Player versions, to ensure successful installation of the

>shipping versions of Creative Suite 3.

>

>1.. Back-up all data prior to using the CS3Clean Script. This includes

>fonts, Version Cue repositories, plugins and any other important files.

>2.. Uninstall your beta or pre-release Creative Suite 3 prior to using

>the CS3Clean Script.

>a.. On Windows XP, uninstall via Add/Remove Programs in the Control

>Panel.

>b.. On Windows Vista, in the Programs section of the Control Panel,

>select Uninstall a Program.

>c.. On Macintosh, the uninstaller is in Applications/Utilities/Adobe

>Installers.

>3.. Download the appropriate file from below.

>4.. Unpack the download. The download includes the script as well as

>additional system-specific instructions.

>5.. Open and follow the instructions for assistance installing the

>script.

>6.. Once the script has successfully completed, continue with your

>installation of the shipping version of Creative Suite 3.

>Download

>It is important you read and carefully follow the instructions included

>with the download.

>

>English/Japanese

>a.. Download the Adobe CS3Clean Script for Windows (ZIP, 978 KB)

>--

>jim

>

>Bill Gates lives in constant fear that Chuck Norris' PC will crash.

>

>

>"Linda" <linda@discussions.microsoft.com>wrote in message

>news:B9FCB728-24EB-4B0B-8C95-5CA181139169@microsoft.com...

>>System restore seems to be what got me into my predicament in the first

>>place

>>- it seems to have left a subset of the Adobe files installed files on

>>the

>>system. Either that or the CS3 install package installed some files

>>before

>>erroring out when I attempted the reinstall. In any case, Adobe says

>>the CS3

>>installer won't work unless the system is free of all Adobe files. So,

>>my

>>first problem to solve is getting rid of the Adobe files that are on my

>>system. Is it safe to run the Adobe uninstall script and Windows cleanup

>>utility in diagnostics mode? I don't have any program listing in CS3 in

>>the

>>Control Panel program list any more. Any other suggestions?

>>

>>Linda

>>

>>"Linda" wrote:

>>

>>>After installing Adobe's Creative Suite 3, I lost Control Panel and had

>>>to do

>>>a system restore back to a point before the install. I'm now having

>>>difficulty reinstalling CS3. Adobe tech support tells me I need to

>>>remove any

>>>remaining files before trying the reinstall. My problem is that I've

>>>already

>>>removed the program using the normal uninstall, run Adobe's uninstall

>>>scripts

>>>which also uses the WIndows clean-up utiltiy, tried to remove straglers

>>>byaltering permissions on file properties. I've been able to remove all

>>>but

>>>the following files and folders:

>>>

>>>Adobe\

>>>Adobe\Acrobat 8.0\

>>>Adobe\Acrobat 8.0\acrotray

>>>Adobe\Acrobat 8.0\adistres.dll

>>>Adobe\Acrobat Elements\

>>>Adobe\Acrobat Elements\ContextMenu.dll

>>>CommonFiles\Adobe\

>>>CommonFiles\Adobe\Acrobat\ActiveX\

>>>CommonFiles\Adobe\Acrobat\ActiveX\AcroIEHelper.dll

>>>CommonFiles\Adobe\Acrobat\ActiveX\AcroPDF

>>>CommonFiles\Adobe\Acrobat\ActiveX\pdfshell

>>>

>>>I'm guessing these files/folders must be corrupt. The system tells me I

>>>don't have permission to delete but I have full administrator access on

>>>some

>>>of the files and on others I am unable to change the permissions. Does

>>>anyone

>>>have any ideas on how I can delete these? I have a fairly new Sony

>>>laptop

>>>with Vista Home Premium and don't really want to take my machine back

>>>to a

>>>full recovery. Any advice? Is it worth the cost of calling Microsoft

>>>support?

>>>

>>>Thanks,

>>>

>>>Linda

>

>









-

Re:Problem Deleting Files

Vista uninstaller does a very poor job of removing all parts of a program.

Sometimes the proprietary removal tool can help, you can do a manual

uninstall, but the best way to get rid of all remnants of a program, failed

download and install, or failed uninstall is using Smarty Uninstaller. Until

you clean your system of this debris, you won't be able to install the new

program. You can access Smarty Uninstaller and how-to manual uninstall at

the tutorial link below.



To assist with a manual uninstall as far as being able to modify (copy,

delete, rename) you can take Ownership of (in your Username) and grant

yourself Full Control permissions of the files or folders in question

described in the following tutorial. Another way to gain access to modify

files and folders includes going to the Start button, typing in Windows

Explorer, right-clicking on this and selecting Run As Administrator. You

should then have "elevated privileges" to do whatever you wish to files in

Windows Explorer. There is also a program called Unlocker that you can use

to gain access to modify files and folders (see link below).



www.vistax64.com/tutorials/87249-unable-install-latest-version-program-vista.html" >www.vistax64.com/tutorials/87249-unable-install-latest-version-program-vista.html



www.vistax64.com/tutorials/67717-take-ownership-file.html" >www.vistax64.com/tutorials/67717-take-ownership-file.html



ccollomb.free.fr/unlocker/" >ccollomb.free.fr/unlocker/





"jim" wrote:



Quote
I wonder if this helped?





"jim" <jim@home.net>wrote in message

news:BtTWi.48698$b9.27281@bignews1.bellsouth.net...

>www.adobe.com/support/contact/cs3clean.html" >www.adobe.com/support/contact/cs3clean.html

>

>

>"jim" <jim@home.net>wrote in message

>news:rQOWi.1356$di.1254@bignews9.bellsouth.net...

>>Adobe CS3Clean Script

>>The Adobe CS3Clean Script will help resolve installation problems

>>experienced by users of Adobe Creative Suite software. The script will

>>clean up any beta and pre-release installations. It will also look for

>>and repair registry permissions and remove obsolete registry entries of

>>older Flash Player versions, to ensure successful installation of the

>>shipping versions of Creative Suite 3.

>>

>>1.. Back-up all data prior to using the CS3Clean Script. This includes

>>fonts, Version Cue repositories, plugins and any other important files.

>>2.. Uninstall your beta or pre-release Creative Suite 3 prior to using

>>the CS3Clean Script.

>>a.. On Windows XP, uninstall via Add/Remove Programs in the Control

>>Panel.

>>b.. On Windows Vista, in the Programs section of the Control Panel,

>>select Uninstall a Program.

>>c.. On Macintosh, the uninstaller is in Applications/Utilities/Adobe

>>Installers.

>>3.. Download the appropriate file from below.

>>4.. Unpack the download. The download includes the script as well as

>>additional system-specific instructions.

>>5.. Open and follow the instructions for assistance installing the

>>script.

>>6.. Once the script has successfully completed, continue with your

>>installation of the shipping version of Creative Suite 3.

>>Download

>>It is important you read and carefully follow the instructions included

>>with the download.

>>

>>English/Japanese

>>a.. Download the Adobe CS3Clean Script for Windows (ZIP, 978 KB)

>>--

>>jim

>>

>>Bill Gates lives in constant fear that Chuck Norris' PC will crash.

>>

>>

>>"Linda" <linda@discussions.microsoft.com>wrote in message

>>news:B9FCB728-24EB-4B0B-8C95-5CA181139169@microsoft.com...

>>>System restore seems to be what got me into my predicament in the first

>>>place

>>>- it seems to have left a subset of the Adobe files installed files on

>>>the

>>>system. Either that or the CS3 install package installed some files

>>>before

>>>erroring out when I attempted the reinstall. In any case, Adobe says

>>>the CS3

>>>installer won't work unless the system is free of all Adobe files. So,

>>>my

>>>first problem to solve is getting rid of the Adobe files that are on my

>>>system. Is it safe to run the Adobe uninstall script and Windows cleanup

>>>utility in diagnostics mode? I don't have any program listing in CS3 in

>>>the

>>>Control Panel program list any more. Any other suggestions?

>>>

>>>Linda

>>>

>>>"Linda" wrote:

>>>

>>>>After installing Adobe's Creative Suite 3, I lost Control Panel and had

>>>>to do

>>>>a system restore back to a point before the install. I'm now having

>>>>difficulty reinstalling CS3. Adobe tech support tells me I need to

>>>>remove any

>>>>remaining files before trying the reinstall. My problem is that I've

>>>>already

>>>>removed the program using the normal uninstall, run Adobe's uninstall

>>>>scripts

>>>>which also uses the WIndows clean-up utiltiy, tried to remove straglers

>>>>byaltering permissions on file properties. I've been able to remove all

>>>>but

>>>>the following files and folders:

>>>>

>>>>Adobe\

>>>>Adobe\Acrobat 8.0\

>>>>Adobe\Acrobat 8.0\acrotray

>>>>Adobe\Acrobat 8.0\adistres.dll

>>>>Adobe\Acrobat Elements\

>>>>Adobe\Acrobat Elements\ContextMenu.dll

>>>>CommonFiles\Adobe\

>>>>CommonFiles\Adobe\Acrobat\ActiveX\

>>>>CommonFiles\Adobe\Acrobat\ActiveX\AcroIEHelper.dll

>>>>CommonFiles\Adobe\Acrobat\ActiveX\AcroPDF

>>>>CommonFiles\Adobe\Acrobat\ActiveX\pdfshell

>>>>

>>>>I'm guessing these files/folders must be corrupt. The system tells me I

>>>>don't have permission to delete but I have full administrator access on

>>>>some

>>>>of the files and on others I am unable to change the permissions. Does

>>>>anyone

>>>>have any ideas on how I can delete these? I have a fairly new Sony

>>>>laptop

>>>>with Vista Home Premium and don't really want to take my machine back

>>>>to a

>>>>full recovery. Any advice? Is it worth the cost of calling Microsoft

>>>>support?

>>>>

>>>>Thanks,

>>>>

>>>>Linda

>>

>>

>

>







-

Re:Problem Deleting Files

I have the same problem with deleting photoshop form production suite. after

5 hours with adobe tech i am still not able to install my full production

studio. i run msicuu2 and wincs3clean. didn't work. any other suggestions.

i need to work with the production studio - it has been now 3 days on the

phone with techs.



"jim" wrote:



Quote
I wonder if this helped?





"jim" <jim@home.net>wrote in message

news:BtTWi.48698$b9.27281@bignews1.bellsouth.net...

>www.adobe.com/support/contact/cs3clean.html" >www.adobe.com/support/contact/cs3clean.html

>

>

>"jim" <jim@home.net>wrote in message

>news:rQOWi.1356$di.1254@bignews9.bellsouth.net...

>>Adobe CS3Clean Script

>>The Adobe CS3Clean Script will help resolve installation problems

>>experienced by users of Adobe Creative Suite software. The script will

>>clean up any beta and pre-release installations. It will also look for

>>and repair registry permissions and remove obsolete registry entries of

>>older Flash Player versions, to ensure successful installation of the

>>shipping versions of Creative Suite 3.

>>

>>1.. Back-up all data prior to using the CS3Clean Script. This includes

>>fonts, Version Cue repositories, plugins and any other important files.

>>2.. Uninstall your beta or pre-release Creative Suite 3 prior to using

>>the CS3Clean Script.

>>a.. On Windows XP, uninstall via Add/Remove Programs in the Control

>>Panel.

>>b.. On Windows Vista, in the Programs section of the Control Panel,

>>select Uninstall a Program.

>>c.. On Macintosh, the uninstaller is in Applications/Utilities/Adobe

>>Installers.

>>3.. Download the appropriate file from below.

>>4.. Unpack the download. The download includes the script as well as

>>additional system-specific instructions.

>>5.. Open and follow the instructions for assistance installing the

>>script.

>>6.. Once the script has successfully completed, continue with your

>>installation of the shipping version of Creative Suite 3.

>>Download

>>It is important you read and carefully follow the instructions included

>>with the download.

>>

>>English/Japanese

>>a.. Download the Adobe CS3Clean Script for Windows (ZIP, 978 KB)

>>--

>>jim

>>

>>Bill Gates lives in constant fear that Chuck Norris' PC will crash.

>>

>>

>>"Linda" <linda@discussions.microsoft.com>wrote in message

>>news:B9FCB728-24EB-4B0B-8C95-5CA181139169@microsoft.com...

>>>System restore seems to be what got me into my predicament in the first

>>>place

>>>- it seems to have left a subset of the Adobe files installed files on

>>>the

>>>system. Either that or the CS3 install package installed some files

>>>before

>>>erroring out when I attempted the reinstall. In any case, Adobe says

>>>the CS3

>>>installer won't work unless the system is free of all Adobe files. So,

>>>my

>>>first problem to solve is getting rid of the Adobe files that are on my

>>>system. Is it safe to run the Adobe uninstall script and Windows cleanup

>>>utility in diagnostics mode? I don't have any program listing in CS3 in

>>>the

>>>Control Panel program list any more. Any other suggestions?

>>>

>>>Linda

>>>

>>>"Linda" wrote:

>>>

>>>>After installing Adobe's Creative Suite 3, I lost Control Panel and had

>>>>to do

>>>>a system restore back to a point before the install. I'm now having

>>>>difficulty reinstalling CS3. Adobe tech support tells me I need to

>>>>remove any

>>>>remaining files before trying the reinstall. My problem is that I've

>>>>already

>>>>removed the program using the normal uninstall, run Adobe's uninstall

>>>>scripts

>>>>which also uses the WIndows clean-up utiltiy, tried to remove straglers

>>>>byaltering permissions on file properties. I've been able to remove all

>>>>but

>>>>the following files and folders:

>>>>

>>>>Adobe\

>>>>Adobe\Acrobat 8.0\

>>>>Adobe\Acrobat 8.0\acrotray

>>>>Adobe\Acrobat 8.0\adistres.dll

>>>>Adobe\Acrobat Elements\

>>>>Adobe\Acrobat Elements\ContextMenu.dll

>>>>CommonFiles\Adobe\

>>>>CommonFiles\Adobe\Acrobat\ActiveX\

>>>>CommonFiles\Adobe\Acrobat\ActiveX\AcroIEHelper.dll

>>>>CommonFiles\Adobe\Acrobat\ActiveX\AcroPDF

>>>>CommonFiles\Adobe\Acrobat\ActiveX\pdfshell

>>>>

>>>>I'm guessing these files/folders must be corrupt. The system tells me I

>>>>don't have permission to delete but I have full administrator access on

>>>>some

>>>>of the files and on others I am unable to change the permissions. Does

>>>>anyone

>>>>have any ideas on how I can delete these? I have a fairly new Sony

>>>>laptop

>>>>with Vista Home Premium and don't really want to take my machine back

>>>>to a

>>>>full recovery. Any advice? Is it worth the cost of calling Microsoft

>>>>support?

>>>>

>>>>Thanks,

>>>>

>>>>Linda

>>

>>

>

>







-

Re:Problem Deleting Files

Did you try the manual method listed at

kb.adobe.com/selfservice/viewContent.do >kb.adobe.com/selfservice/viewContent.do ?



jim





"jola57" <jola57@discussions.microsoft.com>wrote in message

Quote
I have the same problem with deleting photoshop form production suite.

after

5 hours with adobe tech i am still not able to install my full production

studio. i run msicuu2 and wincs3clean. didn't work. any other

suggestions.

i need to work with the production studio - it has been now 3 days on the

phone with techs.



"jim" wrote:



>I wonder if this helped?

>

>

>"jim" <jim@home.net>wrote in message

>news:BtTWi.48698$b9.27281@bignews1.bellsouth.net...

>>www.adobe.com/support/contact/cs3clean.html" >www.adobe.com/support/contact/cs3clean.html

>>

>>

>>"jim" <jim@home.net>wrote in message

>>news:rQOWi.1356$di.1254@bignews9.bellsouth.net...

>>>Adobe CS3Clean Script

>>>The Adobe CS3Clean Script will help resolve installation problems

>>>experienced by users of Adobe Creative Suite software. The script will

>>>clean up any beta and pre-release installations. It will also look for

>>>and repair registry permissions and remove obsolete registry entries

>>>of

>>>older Flash Player versions, to ensure successful installation of the

>>>shipping versions of Creative Suite 3.

>>>

>>>1.. Back-up all data prior to using the CS3Clean Script. This

>>>includes

>>>fonts, Version Cue repositories, plugins and any other important

>>>files.

>>>2.. Uninstall your beta or pre-release Creative Suite 3 prior to

>>>using

>>>the CS3Clean Script.

>>>a.. On Windows XP, uninstall via Add/Remove Programs in the Control

>>>Panel.

>>>b.. On Windows Vista, in the Programs section of the Control Panel,

>>>select Uninstall a Program.

>>>c.. On Macintosh, the uninstaller is in

>>>Applications/Utilities/Adobe

>>>Installers.

>>>3.. Download the appropriate file from below.

>>>4.. Unpack the download. The download includes the script as well as

>>>additional system-specific instructions.

>>>5.. Open and follow the instructions for assistance installing the

>>>script.

>>>6.. Once the script has successfully completed, continue with your

>>>installation of the shipping version of Creative Suite 3.

>>>Download

>>>It is important you read and carefully follow the instructions

>>>included

>>>with the download.

>>>

>>>English/Japanese

>>>a.. Download the Adobe CS3Clean Script for Windows (ZIP, 978 KB)

>>>--

>>>jim

>>>

>>>Bill Gates lives in constant fear that Chuck Norris' PC will crash.

>>>

>>>

>>>"Linda" <linda@discussions.microsoft.com>wrote in message

>>>news:B9FCB728-24EB-4B0B-8C95-5CA181139169@microsoft.com...

>>>>System restore seems to be what got me into my predicament in the

>>>>first

>>>>place

>>>>- it seems to have left a subset of the Adobe files installed files

>>>>on

>>>>the

>>>>system. Either that or the CS3 install package installed some files

>>>>before

>>>>erroring out when I attempted the reinstall. In any case, Adobe says

>>>>the CS3

>>>>installer won't work unless the system is free of all Adobe files.

>>>>So,

>>>>my

>>>>first problem to solve is getting rid of the Adobe files that are on

>>>>my

>>>>system. Is it safe to run the Adobe uninstall script and Windows

>>>>cleanup

>>>>utility in diagnostics mode? I don't have any program listing in CS3

>>>>in

>>>>the

>>>>Control Panel program list any more. Any other suggestions?

>>>>

>>>>Linda

>>>>

>>>>"Linda" wrote:

>>>>

>>>>>After installing Adobe's Creative Suite 3, I lost Control Panel and

>>>>>had

>>>>>to do

>>>>>a system restore back to a point before the install. I'm now having

>>>>>difficulty reinstalling CS3. Adobe tech support tells me I need to

>>>>>remove any

>>>>>remaining files before trying the reinstall. My problem is that I've

>>>>>already

>>>>>removed the program using the normal uninstall, run Adobe's

>>>>>uninstall

>>>>>scripts

>>>>>which also uses the WIndows clean-up utiltiy, tried to remove

>>>>>straglers

>>>>>byaltering permissions on file properties. I've been able to remove

>>>>>all

>>>>>but

>>>>>the following files and folders:

>>>>>

>>>>>Adobe\

>>>>>Adobe\Acrobat 8.0\

>>>>>Adobe\Acrobat 8.0\acrotray

>>>>>Adobe\Acrobat 8.0\adistres.dll

>>>>>Adobe\Acrobat Elements\

>>>>>Adobe\Acrobat Elements\ContextMenu.dll

>>>>>CommonFiles\Adobe\

>>>>>CommonFiles\Adobe\Acrobat\ActiveX\

>>>>>CommonFiles\Adobe\Acrobat\ActiveX\AcroIEHelper.dll

>>>>>CommonFiles\Adobe\Acrobat\ActiveX\AcroPDF

>>>>>CommonFiles\Adobe\Acrobat\ActiveX\pdfshell

>>>>>

>>>>>I'm guessing these files/folders must be corrupt. The system tells

>>>>>me I

>>>>>don't have permission to delete but I have full administrator access

>>>>>on

>>>>>some

>>>>>of the files and on others I am unable to change the permissions.

>>>>>Does

>>>>>anyone

>>>>>have any ideas on how I can delete these? I have a fairly new Sony

>>>>>laptop

>>>>>with Vista Home Premium and don't really want to take my machine

>>>>>back

>>>>>to a

>>>>>full recovery. Any advice? Is it worth the cost of calling Microsoft

>>>>>support?

>>>>>

>>>>>Thanks,

>>>>>

>>>>>Linda

>>>

>>>

>>

>>

>

>

>





-

Re:Problem Deleting Files



it is not cs3 its from 2005 so cs2. do you have a solution for cs2?



"jim" wrote:



Quote
Did you try the manual method listed at

kb.adobe.com/selfservice/viewContent.do >kb.adobe.com/selfservice/viewContent.do ?



jim





"jola57" <jola57@discussions.microsoft.com>wrote in message

news:21D80C84-6B41-4806-B654-1A5329321CB4@microsoft.com...

>I have the same problem with deleting photoshop form production suite.

>after

>5 hours with adobe tech i am still not able to install my full production

>studio. i run msicuu2 and wincs3clean. didn't work. any other

>suggestions.

>i need to work with the production studio - it has been now 3 days on the

>phone with techs.

>

>"jim" wrote:

>

>>I wonder if this helped?

>>

>>

>>"jim" <jim@home.net>wrote in message

>>news:BtTWi.48698$b9.27281@bignews1.bellsouth.net...

>>>www.adobe.com/support/contact/cs3clean.html" >www.adobe.com/support/contact/cs3clean.html

>>>

>>>

>>>"jim" <jim@home.net>wrote in message

>>>news:rQOWi.1356$di.1254@bignews9.bellsouth.net...

>>>>Adobe CS3Clean Script

>>>>The Adobe CS3Clean Script will help resolve installation problems

>>>>experienced by users of Adobe Creative Suite software. The script will

>>>>clean up any beta and pre-release installations. It will also look for

>>>>and repair registry permissions and remove obsolete registry entries

>>>>of

>>>>older Flash Player versions, to ensure successful installation of the

>>>>shipping versions of Creative Suite 3.

>>>>

>>>>1.. Back-up all data prior to using the CS3Clean Script. This

>>>>includes

>>>>fonts, Version Cue repositories, plugins and any other important

>>>>files.

>>>>2.. Uninstall your beta or pre-release Creative Suite 3 prior to

>>>>using

>>>>the CS3Clean Script.

>>>>a.. On Windows XP, uninstall via Add/Remove Programs in the Control

>>>>Panel.

>>>>b.. On Windows Vista, in the Programs section of the Control Panel,

>>>>select Uninstall a Program.

>>>>c.. On Macintosh, the uninstaller is in

>>>>Applications/Utilities/Adobe

>>>>Installers.

>>>>3.. Download the appropriate file from below.

>>>>4.. Unpack the download. The download includes the script as well as

>>>>additional system-specific instructions.

>>>>5.. Open and follow the instructions for assistance installing the

>>>>script.

>>>>6.. Once the script has successfully completed, continue with your

>>>>installation of the shipping version of Creative Suite 3.

>>>>Download

>>>>It is important you read and carefully follow the instructions

>>>>included

>>>>with the download.

>>>>

>>>>English/Japanese

>>>>a.. Download the Adobe CS3Clean Script for Windows (ZIP, 978 KB)

>>>>--

>>>>jim

>>>>

>>>>Bill Gates lives in constant fear that Chuck Norris' PC will crash.

>>>>

>>>>

>>>>"Linda" <linda@discussions.microsoft.com>wrote in message

>>>>news:B9FCB728-24EB-4B0B-8C95-5CA181139169@microsoft.com...

>>>>>System restore seems to be what got me into my predicament in the

>>>>>first

>>>>>place

>>>>>- it seems to have left a subset of the Adobe files installed files

>>>>>on

>>>>>the

>>>>>system. Either that or the CS3 install package installed some files

>>>>>before

>>>>>erroring out when I attempted the reinstall. In any case, Adobe says

>>>>>the CS3

>>>>>installer won't work unless the system is free of all Adobe files.

>>>>>So,

>>>>>my

>>>>>first problem to solve is getting rid of the Adobe files that are on

>>>>>my

>>>>>system. Is it safe to run the Adobe uninstall script and Windows

>>>>>cleanup

>>>>>utility in diagnostics mode? I don't have any program listing in CS3

>>>>>in

>>>>>the

>>>>>Control Panel program list any more. Any other suggestions?

>>>>>

>>>>>Linda

>>>>>

>>>>>"Linda" wrote:

>>>>>

>>>>>>After installing Adobe's Creative Suite 3, I lost Control Panel and

>>>>>>had

>>>>>>to do

>>>>>>a system restore back to a point before the install. I'm now having

>>>>>>difficulty reinstalling CS3. Adobe tech support tells me I need to

>>>>>>remove any

>>>>>>remaining files before trying the reinstall. My problem is that I've

>>>>>>already

>>>>>>removed the program using the normal uninstall, run Adobe's

>>>>>>uninstall

>>>>>>scripts

>>>>>>which also uses the WIndows clean-up utiltiy, tried to remove

>>>>>>straglers

>>>>>>byaltering permissions on file properties. I've been able to remove

>>>>>>all

>>>>>>but

>>>>>>the following files and folders:

>>>>>>

>>>>>>Adobe\

>>>>>>Adobe\Acrobat 8.0\

>>>>>>Adobe\Acrobat 8.0\acrotray

>>>>>>Adobe\Acrobat 8.0\adistres.dll

>>>>>>Adobe\Acrobat Elements\

>>>>>>Adobe\Acrobat Elements\ContextMenu.dll

>>>>>>CommonFiles\Adobe\

>>>>>>CommonFiles\Adobe\Acrobat\ActiveX\

>>>>>>CommonFiles\Adobe\Acrobat\ActiveX\AcroIEHelper.dll

>>>>>>CommonFiles\Adobe\Acrobat\ActiveX\AcroPDF

>>>>>>CommonFiles\Adobe\Acrobat\ActiveX\pdfshell

>>>>>>

>>>>>>I'm guessing these files/folders must be corrupt. The system tells

>>>>>>me I

>>>>>>don't have permission to delete but I have full administrator access

>>>>>>on

>>>>>>some

>>>>>>of the files and on others I am unable to change the permissions.

>>>>>>Does

>>>>>>anyone

>>>>>>have any ideas on how I can delete these? I have a fairly new Sony

>>>>>>laptop

>>>>>>with Vista Home Premium and don't really want to take my machine

>>>>>>back

>>>>>>to a

>>>>>>full recovery. Any advice? Is it worth the cost of calling Microsoft

>>>>>>support?

>>>>>>

>>>>>>Thanks,

>>>>>>

>>>>>>Linda

>>>>

>>>>

>>>

>>>

>>

>>

>>







-

Re:Problem Deleting Files

www.google.com/search&startIndex=&startPage=1" >www.google.com/search&startIndex=&startPage=1



Google....try it sometime.



jim





"jola57" <jola57@discussions.microsoft.com>wrote in message

Quote


it is not cs3 its from 2005 so cs2. do you have a solution for cs2?



"jim" wrote:



>Did you try the manual method listed at

>kb.adobe.com/selfservice/viewContent.do >kb.adobe.com/selfservice/viewContent.do ?

>

>jim

>

>

>"jola57" <jola57@discussions.microsoft.com>wrote in message

>news:21D80C84-6B41-4806-B654-1A5329321CB4@microsoft.com...

>>I have the same problem with deleting photoshop form production suite.

>>after

>>5 hours with adobe tech i am still not able to install my full

>>production

>>studio. i run msicuu2 and wincs3clean. didn't work. any other

>>suggestions.

>>i need to work with the production studio - it has been now 3 days on

>>the

>>phone with techs.

>>

>>"jim" wrote:

>>

>>>I wonder if this helped?

>>>

>>>

>>>"jim" <jim@home.net>wrote in message

>>>news:BtTWi.48698$b9.27281@bignews1.bellsouth.net...

>>>>www.adobe.com/support/contact/cs3clean.html" >www.adobe.com/support/contact/cs3clean.html

>>>>

>>>>

>>>>"jim" <jim@home.net>wrote in message

>>>>news:rQOWi.1356$di.1254@bignews9.bellsouth.net...

>>>>>Adobe CS3Clean Script

>>>>>The Adobe CS3Clean Script will help resolve installation problems

>>>>>experienced by users of Adobe Creative Suite software. The script

>>>>>will

>>>>>clean up any beta and pre-release installations. It will also look

>>>>>for

>>>>>and repair registry permissions and remove obsolete registry

>>>>>entries

>>>>>of

>>>>>older Flash Player versions, to ensure successful installation of

>>>>>the

>>>>>shipping versions of Creative Suite 3.

>>>>>

>>>>>1.. Back-up all data prior to using the CS3Clean Script. This

>>>>>includes

>>>>>fonts, Version Cue repositories, plugins and any other important

>>>>>files.

>>>>>2.. Uninstall your beta or pre-release Creative Suite 3 prior to

>>>>>using

>>>>>the CS3Clean Script.

>>>>>a.. On Windows XP, uninstall via Add/Remove Programs in the

>>>>>Control

>>>>>Panel.

>>>>>b.. On Windows Vista, in the Programs section of the Control

>>>>>Panel,

>>>>>select Uninstall a Program.

>>>>>c.. On Macintosh, the uninstaller is in

>>>>>Applications/Utilities/Adobe

>>>>>Installers.

>>>>>3.. Download the appropriate file from below.

>>>>>4.. Unpack the download. The download includes the script as well

>>>>>as

>>>>>additional system-specific instructions.

>>>>>5.. Open and follow the instructions for assistance installing the

>>>>>script.

>>>>>6.. Once the script has successfully completed, continue with your

>>>>>installation of the shipping version of Creative Suite 3.

>>>>>Download

>>>>>It is important you read and carefully follow the instructions

>>>>>included

>>>>>with the download.

>>>>>

>>>>>English/Japanese

>>>>>a.. Download the Adobe CS3Clean Script for Windows (ZIP, 978 KB)

>>>>>--

>>>>>jim

>>>>>

>>>>>Bill Gates lives in constant fear that Chuck Norris' PC will crash.

>>>>>

>>>>>

>>>>>"Linda" <linda@discussions.microsoft.com>wrote in message

>>>>>news:B9FCB728-24EB-4B0B-8C95-5CA181139169@microsoft.com...

>>>>>>System restore seems to be what got me into my predicament in the

>>>>>>first

>>>>>>place

>>>>>>- it seems to have left a subset of the Adobe files installed

>>>>>>files

>>>>>>on

>>>>>>the

>>>>>>system. Either that or the CS3 install package installed some

>>>>>>files

>>>>>>before

>>>>>>erroring out when I attempted the reinstall. In any case, Adobe

>>>>>>says

>>>>>>the CS3

>>>>>>installer won't work unless the system is free of all Adobe files.

>>>>>>So,

>>>>>>my

>>>>>>first problem to solve is getting rid of the Adobe files that are

>>>>>>on

>>>>>>my

>>>>>>system. Is it safe to run the Adobe uninstall script and Windows

>>>>>>cleanup

>>>>>>utility in diagnostics mode? I don't have any program listing in

>>>>>>CS3

>>>>>>in

>>>>>>the

>>>>>>Control Panel program list any more. Any other suggestions?

>>>>>>

>>>>>>Linda

>>>>>>

>>>>>>"Linda" wrote:

>>>>>>

>>>>>>>After installing Adobe's Creative Suite 3, I lost Control Panel

>>>>>>>and

>>>>>>>had

>>>>>>>to do

>>>>>>>a system restore back to a point before the install. I'm now

>>>>>>>having

>>>>>>>difficulty reinstalling CS3. Adobe tech support tells me I need

>>>>>>>to

>>>>>>>remove any

>>>>>>>remaining files before trying the reinstall. My problem is that

>>>>>>>I've

>>>>>>>already

>>>>>>>removed the program using the normal uninstall, run Adobe's

>>>>>>>uninstall

>>>>>>>scripts

>>>>>>>which also uses the WIndows clean-up utiltiy, tried to remove

>>>>>>>straglers

>>>>>>>byaltering permissions on file properties. I've been able to

>>>>>>>remove

>>>>>>>all

>>>>>>>but

>>>>>>>the following files and folders:

>>>>>>>

>>>>>>>Adobe\

>>>>>>>Adobe\Acrobat 8.0\

>>>>>>>Adobe\Acrobat 8.0\acrotray

>>>>>>>Adobe\Acrobat 8.0\adistres.dll

>>>>>>>Adobe\Acrobat Elements\

>>>>>>>Adobe\Acrobat Elements\ContextMenu.dll

>>>>>>>CommonFiles\Adobe\

>>>>>>>CommonFiles\Adobe\Acrobat\ActiveX\

>>>>>>>CommonFiles\Adobe\Acrobat\ActiveX\AcroIEHelper.dll

>>>>>>>CommonFiles\Adobe\Acrobat\ActiveX\AcroPDF

>>>>>>>CommonFiles\Adobe\Acrobat\ActiveX\pdfshell

>>>>>>>

>>>>>>>I'm guessing these files/folders must be corrupt. The system

>>>>>>>tells

>>>>>>>me I

>>>>>>>don't have permission to delete but I have full administrator

>>>>>>>access

>>>>>>>on

>>>>>>>some

>>>>>>>of the files and on others I am unable to change the permissions.

>>>>>>>Does

>>>>>>>anyone

>>>>>>>have any ideas on how I can delete these? I have a fairly new

>>>>>>>Sony

>>>>>>>laptop

>>>>>>>with Vista Home Premium and don't really want to take my machine

>>>>>>>back

>>>>>>>to a

>>>>>>>full recovery. Any advice? Is it worth the cost of calling

>>>>>>>Microsoft

>>>>>>>support?

>>>>>>>

>>>>>>>Thanks,

>>>>>>>

>>>>>>>Linda

>>>>>

>>>>>

>>>>

>>>>

>>>

>>>

>>>

>

>

>





-