Board index » Windows Vista » PRE SP1 Issues (KB937287 and KB938371)

Windows Vista37
Hi All,



Dell Inspiron. Approximately 1 week old. I'm unable to use Windows

Update or Control Panel.



I'm trying to get SP1 installed. KB938371 failed to install locally

and through WSUS. I visited Microsoft download, and installed KB937287

in lieu of the 371 patch. The 287 patch killes the licensing service,

so Control Panel and Windows Update is now broken.



I cannot get into control panel to uninstall. I cannot use the command

line since I get an Access Denied on attrib.exe when attemtping to

unhide the installed patches (so that I can uninstall from the command

line).



Below are the results. Any ideas? I'm ready to scream :(



Jeff

Jeffrey Walton



From Event Log:

The Software Licensing service failed to start. hr=0xD0000022, [2, 4]



From cmd.exe:

C:\Windows\system32>net start slsvc

The Software Licensing service could not be started.



A system error has occurred.

System error 34 has occurred.

The wrong diskette is in the drive.

Insert *** (Volume Serial Number: ***) into drive ***.



* Control Panel shows 0 applets

* KB938371 did not install despite all efforts

* I downloaded and installed KB937287 in 371's place



None of these updates seem to work (wtf is going on with the testers?).


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To install SP1 from update service requires two preinstallation downloads -

update will not be oferred to an individual computer if certain requirements

are not met.



Free SP1 suport provided by Microoaft at:

https://support.microsoft.com/oas/default.aspx?ln=en-us&prid=11274&gprid=500921"Jeffrey Walton" <noloader@gmail.com>wrote in messagenews:e746d87f-180d-4ded-aaed-136b4e09a096@2g2000hsn.googlegroups.com...>Hi All,>>Dell Inspiron. Approximately 1 week old. I'm unable to use Windows>Update or Control Panel.>>I'm trying to get SP1 installed. KB938371 failed to install locally>and through WSUS. I visited Microsoft download, and installed KB937287>in lieu of the 371 patch. The 287 patch killes the licensing service,>so Control Panel and Windows Update is now broken.>>I cannot get into control panel to uninstall. I cannot use the command>line since I get an Access Denied on attrib.exe when attemtping to>unhide the installed patches (so that I can uninstall from the command>line).>>Below are the results. Any ideas? I'm ready to scream :(>>Jeff>Jeffrey Walton>>From Event Log:>The Software Licensing service failed to start. hr=0xD0000022, [2, 4]>>From cmd.exe:>C:\Windows\system32>net start slsvc>The Software Licensing service could not be started.>>A system error has occurred.>System error 34 has occurred.>The wrong diskette is in the drive.>Insert *** (Volume Serial Number: ***) into drive ***.>>* Control Panel shows 0 applets>* KB938371 did not install despite all efforts>* I downloaded and installed KB937287 in 371's place>>None of these updates seem to work (wtf is going on with the testers?).



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Hi Ajr,



Thanks. It must be me. I probably used the wrong finger when I left

clicked the mouse (or something similar)...



can't get to the second. (WSUS and Control Panel are broke due to the

licensing issue).



Once the first is installed, I cannot uninstall it. Today I attempted

to remove in Safe Mode. Those assholes do not allow the update to be

uninstalled.



Jeff

Jeffrey Walton







On Mar 25, 7:54=A0pm, "AJR" <ajr...@comcast.net>wrote:

On Mar 27, 10:55=A0am, Jeffrey Walton <noloa...@gmail.com>wrote:

I am having the exact issue. I went to that "support" site and it was

a total waste of time. The first guy disconnected my session and gave

me a non-functional "reconnect" url. The second guy said "we only

support SP1" and disconnected me. Apparantley SP1 support does not

apply when the SP1 installation fails and breaks.



If you have a solution please let me know.



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