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Windows Vista3
Hello,



I recently purchased a HP a6200n which works relatively well. The only

complaint is that frequently (at least once daily) the system will lock

up. When this occurs the only way out is to hold the power button down

and reboot.



When the system locks, the screen will actually freeze the contents and

make it appear somewhat 'snowy'. This happened on a factory system OUT

OF THE BOX. So I know this wasn't due to application software I loaded

on top and I doubt very much it was a virus the system picked up.



Since this started I have done a full virus scan and also have reviewed

the event logs after each fail and nothing in there is obvious. There's

an 'unexpected reboot' message there from my forced power down.



I've gone to nVidia to download the latest nForce 430 drivers which has

not helped. It seems ahead of what MS is pushing as the version I have

is dated 12/07 and the auto updates are telling me to pick up a 7/07

version.



I've also loaded SP1 and all of the HP/MS updates a person can handle.

Has anyone experienced this or have any suggestions on what might be the

next thing to look at?



Thanks!


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Hi,



The hardware. A new system that freezes "out of the box" should be returned

as defective to the manufacturer. It could the memory, the motherboard, the

power supply, the processor, or anything else, but that's immaterial - it

needs to be sent back for warranty replacement.



--

Best of Luck,



Rick Rogers, aka "Nutcase" - Microsoft MVP

mvp.support.microsoft.com/" >mvp.support.microsoft.com/

Windows help - www.rickrogers.org

My thoughts rick-mvp.blogspot.com" >rick-mvp.blogspot.com



"Mike" <mgfink@charter.net>wrote in message

-

Mike wrote:

Reformat Your Computer And Install Open Source Linux Ubuntu 7.10 RTW,

Just FYI.

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Just about the same system I am running, since it is also an A-Series by

HP. I personally love this computer, as I have had very little issues

with it since it was purchased (with the exception of the USB legacy

being disabled out of the box).



Personally, I would email or call HP about the problem. It could be

anything from a bad RAM chip to a faulty processor causing the lock up.

Lock ups are pretty much a symptom of just about every type of software

and hardware failure, so it's a little hard to trouble shoot without

being at your computer.





--

KingOfChaos

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H



Before you send it back or call the service peopl



I've had my PC about 5 weeks, its an Acer (see spec's below) I had th

exact same problem you are experiencing, I did a restore right back t

(out of the box) defaults



Get rid of any Norton Anti virus (or similar) apps as it causes man

problems with Vista and download the free AVG Anti Virus (google it

which is compatable with Vista 64bit system



Do your updates (again) and then put SP1 in, that made a HUG

difference for me,



Keep in mind, when you do your restore to defaults, let it go fo

awhile after its done restoring back to defaults, in other words, if th

hard drive is still working, let it finish installing whatever it

installing, then once it settles down, reboot it again, then instal

your antivirus and program



Snoop around in the Tutorials on this site for performance and stuf

that will make your box run smoother\faste



If you do all of the above, give us an update on how its working fo

yo



Good luc

Bria



--

Brian8813



::AMD Phenom 9500 Quad Core 2.2 GHz:

::8 GB RAM:

::750 GB SATA 7200 RPM:

::512 MB ATI Radeon HD 2600 Pro:

::3600 MHz System Bus:

::Vista Premium 64 bit::

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"Rick Rogers" <rick@mvps.org>wrote in message

It is unlikely hardware if it freezes, then continuers with warning or a

"blue" screen, but yes, return it. If the OS isn't matched to the hardware,

it is defective.



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"Brian88135" <Brian88135.36phg1@no-mx.forums.net>wrote in message

About where I am. Like the hardware but the software sucks.



First thing I did was hit the control pannel and remove all the crap,

including Nortion, trial ware including Word, the usual cleanup.



Did in some respects for me, namely network speed and disk to disk copy.

Both improved some. But bugs do remain. SP2 is assured.



With all the snooping and googling, I can't help think the Linux camp is

right. I can google Linux just as easy as Vista. I PAY to have Vista and I

expect a little better quality or something, or it becomes mute. Let me

ask, why the hell should I run Vista? Please skip the FUD and BS when

answering, it is getting dry. As an advanced user, Vista is a problem

child.



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In article <uykFj.109104$pM4.68303@pd7urf1no>,

Canuck57 <dave-no.spam4me@unixhome.net>wrote:

What makes you say that?



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"Mike" <mgfink@charter.net>wrote in message

Too new to fool around with--send it back for a replacement. Let the vendor

have the headache of finding out what's wrong. I got a replacement Dell

when the on-line rep couldn't come up with a fix for the problem I was

experiencing. His comment "too new to start replacing parts, we'll send put

an exchange." Had it within 2 days--no more problems.

MLD



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If I purchase a new car and it doesn't run correctly, I don't mess around

with troubleshooting possible causes. I bring it back to the dealer to have

the problems addressed.



If I buy a new TV and the picture doesn't display correctly or the sound

doesn't work, I bring it back to the store for exchange or refund.



Why should anyone spend their time diagnosing an problematic new machine out

of the box? I certainly wouldn't. When I buy a laptop, it better work

correctly on the first power up or it goes right back to where I got it. If

they tell me to call the manufacturer for assistance, I pull out my cell

phone and call my credit card company right then and there and have payment

withheld. My experience has been that this will get the store manager's

attention very quickly, especially if other customers are within earshot.



--

Best of Luck,



Rick Rogers, aka "Nutcase" - Microsoft MVP

mvp.support.microsoft.com/" >mvp.support.microsoft.com/

Windows help - www.rickrogers.org

My thoughts rick-mvp.blogspot.com" >rick-mvp.blogspot.com



"Brian88135" <Brian88135.36phg1@no-mx.forums.net>wrote in message

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Mike,



I also have the problems you are experiencing. My mouse freezes

all the time, screen also freezes, it takes forever to log-on and when you

click the mouse button, it takes forever for the the next item to show.

I hope you find a fix. I myself tried all kinds of things but no luck.

My daughter told me to remove the Vista program and run my XP program

since it was working perfectly before.



Roy



"Mike" wrote:

Mike wrote:

index all of the files on all of the hard drives. It does this without

telling you its doing it. I've had Ultimate x64 installed for about 4

days and have been having terrible hangs and waits when starting Media

Center. So finally I let it sit in a hung state. After a coupleof hours

everything started working again and Media Center now comes up without

the wait time. When I go back to XP I can see all the index files that

Vista created in my media folders.

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Sam wrote:

I just shut off the indexing right off, it's useless to me

Clark...

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Don't you have Google in your part of the world?





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