Can i support my mother (83yo) over the internet?

PsychoFan

Can i support my mother (83yo) over the internet?

Windows Vista23
Are there tools that are part of Vista (my mom's new laptop) and XP (my PC)

that would let me connect to her PC over the internet and take control of

the screen. I have been at companies with an internal help desk that can do

this, but don't know if it is possible over the internet. Of coruse she

could click on something to "allow" a connection, say.

Can you tell me if tools to do this are part of Vista and XP, or if not, but

they exist and can be purchased for a nominal cost, make some suggestions.

Seems like some problems are just too hard to solve over the phone without

seeing and manipulating the screen.

Thanks,

tom

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jim

Registered User

Thu Oct 04 00:23:59 CDT 2007

Re:Can i support my mother (83yo) over the internet?

"TomCon" <someone@verizon.net>wrote in message

Quote

Are there tools that are part of Vista (my mom's new laptop) and XP (my

PC) that would let me connect to her PC over the internet and take control

of the screen. I have been at companies with an internal help desk that

can do this, but don't know if it is possible over the internet. Of

coruse she could click on something to "allow" a connection, say.

Can you tell me if tools to do this are part of Vista and XP, or if not,

but they exist and can be purchased for a nominal cost, make some

suggestions.

Seems like some problems are just too hard to solve over the phone without

seeing and manipulating the screen.

Thanks,

tom

www.logmein.com - choose the free version. You will have to go to granny's

to set up Logmein on her PC, but after that, it's a breeze....a free breeze.

jim

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Translator

Registered User

Thu Oct 04 00:30:20 CDT 2007

Re:Can i support my mother (83yo) over the internet?

windows remote assistance is nice too i have helped someone with that too.

--

Capt. Jonathan Perreault

Personnal Advice To You:

#1: Do Not Undermine Windows's Work, Or It'll Undermine You As A User.

#2: Torture Windows (Any) Now Before It Tortures You

#3: Windows Is Bad Enough In English, Why Get It In Another Language

Best Comments From Users:

No Matter The Problem Even With Linux, It's Microsoft's And Windows's Faults

A common mistake that people make when trying to design something completely

foolproof is to underestimate the ingenuity of complete fools.

"TomCon" <someone@verizon.net>wrote in message

Quote

Are there tools that are part of Vista (my mom's new laptop) and XP (my

PC) that would let me connect to her PC over the internet and take control

of the screen. I have been at companies with an internal help desk that

can do this, but don't know if it is possible over the internet. Of

coruse she could click on something to "allow" a connection, say.

Can you tell me if tools to do this are part of Vista and XP, or if not,

but they exist and can be purchased for a nominal cost, make some

suggestions.

Seems like some problems are just too hard to solve over the phone without

seeing and manipulating the screen.

Thanks,

tom

Synapse

Registered User

Thu Oct 04 02:35:31 CDT 2007

Re:Can i support my mother (83yo) over the internet?

"TomCon" <someone@verizon.net>wrote in message

Quote

Are there tools that are part of Vista (my mom's new laptop) and XP

(my PC) that would let me connect to her PC over the internet and

take control of the screen. I have been at companies with an

internal help desk that can do this, but don't know if it is possible

over the internet. Of coruse she could click on something to "allow"

a connection, say.

Can you tell me if tools to do this are part of Vista and XP, or if

not, but they exist and can be purchased for a nominal cost, make

some suggestions.

Seems like some problems are just too hard to solve over the phone

without seeing and manipulating the screen.

IIRC, there are some incompatibilites when using Remote Desktop between XP

and Vista, but I could be wrong.

TeamViewer is very easy to set up, and does not even need to be installed.

You do not have to worry about forwarding ports, or opening them in

firewalls, either.

www.teamviewer.com

ss.

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ThePro

Registered User

Thu Oct 04 08:26:09 CDT 2007

Re:Can i support my mother (83yo) over the internet?

"TomCon" <someone@verizon.net>wrote:

Quote

Are there tools that are part of Vista (my mom's new laptop) and XP (my

PC) that would let me connect to her PC over the internet and take control

of the screen.

I had good results with CrossLoop (www.crossloop.com) and it is free.

ThePro

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jim

Registered User

Thu Oct 04 11:56:04 CDT 2007

Re:Can i support my mother (83yo) over the internet?

"Synapse Syndrome" <synapse@NOSPAMgomez404.elitemail.org>wrote in message

Quote

"TomCon" <someone@verizon.net>wrote in message

news:LC_Mi.15625$bV2.3107@trndny02

>Are there tools that are part of Vista (my mom's new laptop) and XP

>(my PC) that would let me connect to her PC over the internet and

>take control of the screen. I have been at companies with an

>internal help desk that can do this, but don't know if it is possible

>over the internet. Of coruse she could click on something to "allow"

>a connection, say.

>Can you tell me if tools to do this are part of Vista and XP, or if

>not, but they exist and can be purchased for a nominal cost, make

>some suggestions.

>Seems like some problems are just too hard to solve over the phone

>without seeing and manipulating the screen.

IIRC, there are some incompatibilites when using Remote Desktop between XP

and Vista, but I could be wrong.

TeamViewer is very easy to set up, and does not even need to be installed.

You do not have to worry about forwarding ports, or opening them in

firewalls, either.

www.teamviewer.com

ss.

While teamviewer looks really neat, their page at

www.teamviewer.com/licensing/index.aspx" >www.teamviewer.com/licensing/index.aspx says that the free version

does NOT have a no-install module for the client.

I use a home grown VNC client that has no installation when helping my

clients - but I do have an open port for them to connect to me. I want to

work on a portable version that does not need an open port ... I just need

the time.

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Synapse

Registered User

Thu Oct 04 12:31:04 CDT 2007

Re:Can i support my mother (83yo) over the internet?

"jim" <jim@home.net>wrote in message

Quote

While teamviewer looks really neat, their page at

www.teamviewer.com/licensing/index.aspx" >www.teamviewer.com/licensing/index.aspx says that the free

version does NOT have a no-install module for the client.

I have used it many times, without installing it. You just run the .exe and

choose not to install, and just run it. Then just tap in the number of the

host, and password, and you're there.

ss.

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