Board index » Windows Vista » adobe reader won't install - NOT temp folder issue

Windows Vista24
Not sure if this is specific to adobe reader install or not.

I downloaded the install exe to my machine and am executing it from there.

It starts (asks permission to continue) and then completely stalls.

TaskManager shows the install exe as running.

I have User Account Control turned on.

Any ideas? I searched adobe's site and didn't find anything.

thanks.


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"Liz" <Liz@discussions.microsoft.com>wrote...

Hi Liz



Just a stab in the dark but ... first, use Task manager to kill any running

instances of install.exe. Then, right-click the Adobe Reader setup exe, and

choose "Run as Administrator" from the menu. This will launch setup with a

full admin token, by-passing the need to elevate via UAC prompt along the

way.



As a general health-and-wellness thing, make sure also that you have

uninstalled any previous versions of the Reader before starting setup.



Other folks may have additonal ideas.



--

Andrew McLaren

amclar (at) optusnet dot com dot au





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Hi,



Right click the install file, use 'run as administrator'.



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Best of Luck,



Rick Rogers, aka "Nutcase" - Microsoft MVP

mvp.support.microsoft.com/" >mvp.support.microsoft.com/

Windows help - www.rickrogers.org

My thoughts rick-mvp.blogspot.com" >rick-mvp.blogspot.com



"Liz" <Liz@discussions.microsoft.com>wrote in message

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thanks for the quick response.

I had already tried that, but for good measure, tried it again - didn't work.

Verified adobe reader not installed.

Killed running install exe via task manager.

Then ran it again as administrator.

Asked for permission to continue, then stalled, just like before.



"Andrew McLaren" wrote:

I have installed acrobat many times on vista... no problem.

Disable your antivirus and try again



if all fails there is a smaller far faster and according to many far

superior pdf reader *free

www.foxitsoftware.com/downloads/" >www.foxitsoftware.com/downloads/





"Liz" <Liz@discussions.microsoft.com>wrote in message





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"Liz" <Liz@discussions.microsoft.com>wrote in message

Hmmm ... something is messed up, then. Try this:



- open a command prompt as Administrator



- cd to directory containing your AdbeRdr810_en_US.exe file



- run this command "AdbeRdr810_en_US.exe -nos_ne"

The "-nos_ne" tells the installer to unpack the setup files, but no

actually launch the installation process.



- the files are unpacked in directory "%TEMP%\Temp\Adobe Reader 8"

for example: "C:\Users\ADMINI~1\AppData\Local\Temp\Adobe Reader 8"



- cd "%TEMP%\Temp\Adobe Reader 8"



- run this command:



(that's a lower-case "L")



The "/l" parameter causes Setup.exe to create an error log file called

Bootstrap.log in the %TEMP% directory. After the installation fails, examine

Bootstrap.log to see what errors it reports. This may explain why it is

failing.



You can also pass MSIexec parameters to setup.exe, to get additional MSI

logging ... not sure of the exact syntax though. If you google on "Adobe

reader setup bootstrap.log" you should fin a few hits.



Hope it helps,

--

Andrew McLaren

amclar (at) optusnet dot com dot au





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How do I open a command prompt as administrator? I did Start/Run 'cmd' and

opened a command prompt that way. Followed your instructions and again it

hung after running the exe (checked to see if the subdir in temp directory

was created, but no).

thanks.



"Andrew McLaren" wrote:

Disabled antivirus, but the problem persists.

thanks for the tip!



"Taibear ios" wrote:

"Liz" <Liz@discussions.microsoft.com>wrote in message

Right-click the Command Prompt icon in Start Menu and choose "run as

Administrator".



--

Andrew McLaren

amclar (at) optusnet dot com dot au





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I figured out teh syntax. After you unpack the setup files with "-nos_ne",

change to the directory containing the unpacked SETUP.EXE and AcroRead.msi

files, and then run this command:



C:\FOO>setup /l /msi /l*vx reader.log



(That's a lower-case "L" after both switches)



This will create 2 log files -



1) %TEMP%\Bootstrap.log, created by SETUP.EXE



2) reader.log created by MSIExec.



The "reader.log" will be *extremely* detailed, it will show you every single

action taken by the installer. Study this file, to work out why the

installation is failing on your machine.



--

Andrew McLaren

amclar (at) optusnet dot com dot au





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"Liz" <Liz@discussions.microsoft.com>wrote in message



I, too, have installed Acrobat 8 on a few different PC's running Vista

Ultimate without issue. I do -not- have UAC disabled. So... don't think that

would be the issue. I'm running Avast AV here...



Have you checked the Run key in the registry to see what's loading when the

system boots?



Lang



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