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Windows Vista1
Sorry if this is long...



My laptop (Sony vaio w/Home Premium) came with a trial version of Norton

360. I decided that would uninstall it and replace it with Avast! free home.

I uninstalled Norton and any other Symantic software found in Add/remove

programs. I also ran the Norton removal tool that someone posted a link to.

Everything seemed fine.



I noticed that Sony said I had a few software updates that needed to be

downloaded & installed. I downloaded them and installed them. Still

everything seemed fine.



I had downloaded an earlier version of Avast last month to install on

another computer. I had also downloaded the lastest version last night. I

accidently installed the earlier version. It installed without any problems

but soon notified me that an newer version existed. I then installed the

lastest version OVER the installed version. I guess this is where I goofed.



After the install completed the computer needed to reboot. Well the computer

would not fully shutdown. My screen went black but the mouse was till lit

and I could move the curser. I let the computer sit this way for about 20

minutes. I was finally able to get the computer to shut down by hitting the

power button a few times.



This morning when I hit the power button the computer immediately went back

to this odd state. Curser worked but no windows. I hit the power button a

few times and the computer finally acknowledged it had a problem and allowed

me to boot in safe mode. From here I did a system restore to yesterday

morning.



The computer is fine right now but I would still like to replace Norton with

Avast. Then I would like to install SP1.



Does anyone have any ideas as to what went wrong and how to I prevent it

from happening again?


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"Laura" <invalid@sample.invalid>wrote:



Both make sense.



You pretty much have to do the same thing over again, with two adjustments:



1. Use only Symantec's removal tool to uninstall Norton, do not bother to

uninstall via Control panel>Programs. Run the tool 2 - 3 times, with

reboots after each run, in order to rid your computer completely of Norton.

One is not enough.

2. After the final reboot, install the correct version of Avast.



Charlie42



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and to add... avast will self-update, so even if you installed the older

version, it will automatically update itself.

AVG 7.5 free is also another great free option. Either way, you are right

to get rid of anything Norton.





"Charlie42" <Charlie42@spam.me.not>wrote in message



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Which is better? AVG or Avast?



"KDE" <knott_me@NOSPAM.hotmail.com>wrote in message

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"Charlie42" <Charlie42@spam.me.not>wrote in message

thanks. I'll try again later. Keep your fingers crossed.



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"Laura" <invalid@sample.invalid>wrote in message



Avast (IMHO)



--

Frank Saunders MS-MVP IE,OE/WM

www.fjsmjs.com

Do not reply with email



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"Frank Saunders MS-MVP IE,OE/WM" <franksaunders@mvps.org>wrote in message

That's that I have been told. Okay. Avast it is. thanks.





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