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Windows Vista14
What are the things that an expert running Vista needs to know to

successfully help a novice running XP via Remote Assistance?



I support friends and family via RA. In the XP to XP world I found that

using Live Messenger was generally reliable. I have now upgraded to Vista

Ultimate. I get a variety of failue scenarios trying to accept invitations

now. No successes.



Most commonly, I get one of the following:

1. I accept the invitation. The novice gets a notice in Messenger that I

have accepted, but nothing else happens on either computer.

2. I accept the invitation. The novice gets a notice and a dialog box to

grant sharing permission. I get an indication that I am viewing the novice

desktop, but my screen is black.

3. I accept, the novice gets a notice in Messenger and I get an indication

that an attempt is being made. Eventually times out saying novice must have

stepped away from computer.



I can deal with firewalls, registries, and more. I find lots of snippets

here and there that give me clues, but can't find my way to a definitive

approach.



Can someone point me to a KB article or something else that could answer

this simple question.... What are the things that an expert running Vista

needs to know to successfully help a novice running XP via Remote Assistance?





-=Rich=-


-

forget all that... and use www.crossloop.com



you can thank me later for this tip...



2 things you must have in mind, disable UAC and Defender before the session,

since these have some problems with crossloop









"urbanmicro" <urbanmicro@discussions.microsoft.com>wrote in message



-

Disabling UAC is an invitation fro a disaster and most likely is given by a

malware writer.



people using remote desktop and remote assistance with Vista and Vista/XP.

It is not easy but doable.



Most likely your accounts or or permissions are set incorrectly.



Just do some research.





"urbanmicro" <urbanmicro@discussions.microsoft.com>wrote in message

-

He will thank you for the tip when his private information will be stolid

from his computer with your "free Trojan horse."



"cheen" <cheen@microsoft.com>wrote in message

-

I use Remote Assistance to help XP users from my Vista machine but I use the

email method. If they have Outlook Express I tell them to pick the email

option if not I have them pick the Create a File option and email it to me

with whatever they use for email. Have never had a problem connecting.



"urbanmicro" <urbanmicro@discussions.microsoft.com>wrote in message

--

Mark R. Cusumano

Skype Name: mark.cusumano

Web: The-Padded-Cell.spaces.live.com" >The-Padded-Cell.spaces.live.com







-

you are an ignorant, computer illiterate idiot!



You are number one DUMBO of this newsgroup.



I would insult you more but I dont even want to waste that time on you





"AlexB" <alexb@comcast.net>wrote in message



-

urbanmicro;615630 Wrote:

Hi Rich



This may be able to help. It also has some links to KB articles



www.vistax64.com/tutorials/116361-remote-assistance.htm" >www.vistax64.com/tutorials/116361-remote-assistance.htm



Shaw



--

Brin



*There are no dumb questions, just the people that do not ask them.*

'*Vista Forums*

(www.vistax64.com/index.php >www.vistax64.com/index.php

*Please post feedback to help others.*

-

cheen,

I side with AlexB in this one and don't see how insulting people is helpful.

My first thought when I read your suggestion is that disabling or crippling

existing protections is exactly what I don't want to do. And I have been

working with PCs and networks since they were still called micro-computers

and Ethernet and Novell were still in beta testing.



I didn't even waste time looking into "crossloop".



-=Rich=-



"cheen" wrote:

Mark,

Are you using Vista against XP novices?



Independent of this particular challenge, I had trouble with email

invitations due either to NAT or DHCP IP address changes in the past. Was

having pretty good luck with Messenger until this. Your suggestion is worth

a try.



I'll keep digging until I solve this one way or another.

-=Rich=-



"Mark R. Cusumano" wrote:

ok.. you will look at it again when in several months it will be number one

application for support



BUT I am sure you still will be saying.. No I dont want crossloop



I wish you will never use it.. LOL





But you will







"urbanmicro" <urbanmicro@discussions.microsoft.com>wrote in message



-

AlexB makes satan look like an angel.. the more you insult him its just

describing his true nature better



Crossloop uses VNC a standard in networking and remote control of

computers...



its not crossloop that is strange, its STUPID VISTA that things VNC is a

threat, and UAC that throws the VNC user offline.



The advice is correct, but its better that you dont benefit from it, since

you are such a stinking snob!





"urbanmicro" <urbanmicro@discussions.microsoft.com>wrote in message



-

Yes, I am on a Vista Laptop and the people I am helping are on XP machines.

Most of them are using webmail and do use either Outlook Express or

Messenger so their only option is to create the Invitation File and email it

to me through their webmail or whatever mail reader they are using. So far

I have had no problems. I have tried with with all combinations or

router/routerless connections (ie neither side is behind a router, both

sides are behind a router, one or the other side is behind a router) and

haven't had any problems but then again the routers didn't have any unusual

settings in them.



"urbanmicro" <urbanmicro@discussions.microsoft.com>wrote in message

--

Mark R. Cusumano

Skype Name: mark.cusumano

Web: The-Padded-Cell.spaces.live.com" >The-Padded-Cell.spaces.live.com







-

you suck



go away



you cant even help yourself... let alone other people...



let them now you are incompetent and an idiot before they let you mess up

their computers







"Mark R. Cusumano" <spam@bitbucket.com>wrote in message



-

I agree with Mark. I use the same method between Vista and XP.

However, I've stuck with telling the person on the XP machine to use

their regular email program and have not had anyone contact me via Express.

Mark R. Cusumano wrote: