Sudden Expiration of TFS Release Candidate and no upgrade path  
Author Message
Ken S





PostPosted: Visual Studio Team System - General, Sudden Expiration of TFS Release Candidate and no upgrade path Top

Problem Context:

  1. I am a Certified Partner with an ISV Competency.
  2. My shop has been on the TFS Release Candidate since it became available in February 2006.
  3. Developers connect to TFS using Visual Studio Team Developer installed from our monthly MSDN DVD distribution.

The Problem:

  1. Last night, our TFS RC instance began throwing the following exception to all clients: "HTTP Code 403: TF30072: The Team Foundation Server trial period has expired or its license is otherwise invalid. Install a licensed editition of Team Foundation Server to continue." As you might guess, development ops are severely blocked, since nobody can access TFS.
  2. I called Partnership Support to ask for guidance. They said that ISV partners are entitled to use TFS at no additional cost, and the official released version of TFS was sent out to Certified Partners with the July disc shipment, but that the TFS disc was defective/useless, and that I could expect a corrected TFS copy in the August disc shipment. I obviously cannot wait until the August shipment. Partnership Support said that option to download TFS is for Gold Partners only, and if I wanted to beg someone, invoke one of my five support incidents.
  3. I called the support line to do this. They blew me off and told me to talk to Partnership Support. I am thus in pass-the-buck hell, and meanwhile my entire company is locked out of TFS. The bits to unblock us are presumably on an MSDN server, but there is no clear way for a ISV Certified Partner to access them.

Questions:

  1. Is there anyone I can talk to who is empowered to help me get access to released version of TFS immediately
  2. If not, is there a viable workaround, perhaps using a trial version, that can temporarily unblock me until I can follow the proper upgrade path
  3. Are ISV partners entitled to just the Workgroup Edition of TFS or the full version At the moment, I'd settle for the former but I ultimately require the latter and I'll just pony up the $4,000 right now if it will unblock me immediately.
  4. I can't be the only Certifed ISV that innocently followed the RC->RTM upgrade path and is now in a jackpot. Has MS established guidance for ISVs in my situation

Ken



Visual Studio Team System19  
 
 
Ken S





PostPosted: Visual Studio Team System - General, Sudden Expiration of TFS Release Candidate and no upgrade path Top

I'd also appreciate any recommendations for a local retailer (Seattle) that could get the standard edition in my hands today.

Ken


 
 
Ken S





PostPosted: Visual Studio Team System - General, Sudden Expiration of TFS Release Candidate and no upgrade path Top

Problem solved. I was able to smoothly upgrade from Release Candidate -> Trial Edition -> Standard Edition, which is a supported and documented upgrade path: http://blogs.msdn.com/robcaron/archive/2006/04/11/573593.aspx

A couple of things I learned along the way that were key:

FYI my TFS server was single-server before and after the upgrade. The upgrade documentation was good.

To the ignorant jackasses at the Microsoft Regional Service Center:

I'm sure that you have a significant number of people who dutifully followed the TFS Beta path as we were invited to and unwittingly ended up having TFS suddenly lock them out after 180 days. I'm not blaming that on you. Combine this with the fact that MSDN sent the wrong TFS software in July, just as people are reaching 180 days, and you've got the "perfect storm" of where entire shops are going to to losing a lot of productivity. I'm not blaming that on you either. But when I do call, tell you my story, the only "answers" you have for me are:

  • Wait up to ten days for the corrected TFS disc to arrive.
  • Send me over to use one of my support incidents to be scoffed at and blown off.

Why in God's name do you not know that I can just download the Trial Edition and upgrade myself ! You fools cost me a day of productivity.

There happened to be a solution to a very critical issue in this case, but I won't forget that in the depths of my desperation, your only suggestion was for me to bite the pillow.