Exchange 2003 error 800401b (Event 9331) problem  
Author Message
johnxsun





PostPosted: Wed Jul 18 09:56:32 CDT 2007 Top

Exchange Servers Admin >> Exchange 2003 error 800401b (Event 9331) problem

Hi guys,

About 4 days ago, we started experiencing problems with our Exchange 2003
(SP2) that's sitting on our SBS 2003. Small network, only 4 client machines,
all using Outlook 2003. The problem manifested such that when you click
send/receive (or outlook syncs with Exchange automatically), it simply
hangs, and you get a warning "Outlook is trying to retrieve data from the
server" with an exclamation mark". Usually it lasts for about 20-30 minutes
and then it either gives up, or it actually syncs, but upon even trying to
read the message, or click to view contents of a folder, it hangs again. The
problem occasionally does go away for an hour or so (although I can't find
the pattern when/why), but it comes back. And OWA is never accessible,
logging in takes ages, and if it does log you in, it will hang as soon as
you click on some folder or try to read the message. Sometimes, strangely,
one Outlook will be all right, whilst Outlook on a different machine hangs
and vice versa.

I've tracked down the problem in the Event Log - there is a fault with
Default Offline Address Book, and it's incorporation with Global Address
Book, which kicks off every morning at 5:00 AM. The events are logged as
follows:

1.
Time: 05:36:35 Source: MSExchangeSA EventID: 9331
OALGen encountered error 8004011b (internal ID 5020114) accessing the public
folder store while generating the offline address list for address list
'\Global Address List'.
- Default Offline Address List

2.
Time: 05:36:35 Source: MSExchangeSA EventID: 9360
OALGen encountered an error while generating the changes.oab file for
version 2 and 3 differential downloads of address list '\Global Address
List'. The offline address list has not been updated so clients will not be
able to download the current set of changes. Check other logged events to
find the cause of this error.
If the cause of the problem was intentional or cannot be resolved, OALGen
can be forced to post a full offline address list by creating the DWORD
registry key
'HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeSA\Parameters\OAL
post full if diff fails' and setting it to 1 on this server. When OALGen
next generates the offline address list, clients will perform a full OAB
download. After that time, the registry key should be removed to prevent
further full downloads.
- Default Offline Address List

3. Time: 06:00:48 Source: MSExchangeSA EventID: 1031
One of the System Attendant's task is blocked.
Function: COffLineABGenTask::Work

Then repeated (1), (2) and (1) again.


So far, I have tried the following:

1) Restoring a backup from about a week ago, when everything was sweet and
dandy - worked fine for the rest of that day, but next morning at 5:39-ish,
error events log again, and when came back at work, same problem

2) Solution suggested on
http://www.hide-link.com/
I added the registry key in, not a lot has changed, except getting a
slightly different log for a warning when Offline Address List is updated:
Source: MSExchangeSA EventID: 9116
OALGen encountered an error while generating the changes.oab file for
differential downloads of address list '\Global Address List'. Clients will
not be able to incrementally update to the new version of the offline
address list, they will perform a full download instead. This is normal if
this is the first time this offline address list has been generated. Check
other logged events to see if this is a serious error.
- Default Offline Address List


3) Deleting the Global Offline Address List, created a new one, assigned it,
rebuilt it, nothing.


4) Removed "Download offline address book" from the Outlook's Send/Receive
settings, nothing.


All suggestions appreciated.

Cheers

Exchange Server45  
 
 
Dave





PostPosted: Wed Jul 18 09:56:32 CDT 2007 Top

Exchange Servers Admin >> Exchange 2003 error 800401b (Event 9331) problem This is a multi-part message in MIME format.

------=_NextPart_000_0007_01C7C92A.4D299A50
Content-Type: text/plain;
charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable

http://blogs.msdn.com/dgoldman/archive/2006/10/15/generating-a-newly-crea=
ted-offline-address-book-fails-with-errors-9331-and-9335.aspx

Your problem is that either your OAB has a Address list that no longer =
exists or you have a store maintenance problem.

--=20
This posting is provided "AS IS" with no warranties, and confers no =
rights.

Dgoldman
http://blogs.msdn.com/dgoldman
Download OABInteg =
(http://gotdotnet.com/Community/UserSamples/Download.aspx?SampleGuid=3DA2=
338E73-F521-4071-9B1D-AAF49C346ACD)


Hi guys,

About 4 days ago, we started experiencing problems with our Exchange =
2003=20
(SP2) that's sitting on our SBS 2003. Small network, only 4 client =
machines,=20
all using Outlook 2003. The problem manifested such that when you =
click=20
send/receive (or outlook syncs with Exchange automatically), it simply =

hangs, and you get a warning "Outlook is trying to retrieve data from =
the=20
server" with an exclamation mark". Usually it lasts for about 20-30 =
minutes=20
and then it either gives up, or it actually syncs, but upon even =
trying to=20
read the message, or click to view contents of a folder, it hangs =
again. The=20
problem occasionally does go away for an hour or so (although I can't =
find=20
the pattern when/why), but it comes back. And OWA is never accessible, =

logging in takes ages, and if it does log you in, it will hang as soon =
as=20
you click on some folder or try to read the message. Sometimes, =
strangely,=20
one Outlook will be all right, whilst Outlook on a different machine =
hangs=20
and vice versa.

I've tracked down the problem in the Event Log - there is a fault with =

Default Offline Address Book, and it's incorporation with Global =
Address=20
Book, which kicks off every morning at 5:00 AM. The events are logged =
as=20
follows:

1.
Time: 05:36:35 Source: MSExchangeSA EventID: 9331
OALGen encountered error 8004011b (internal ID 5020114) accessing the =
public=20
folder store while generating the offline address list for address =
list=20
'\Global Address List'.
- Default Offline Address List

2.
Time: 05:36:35 Source: MSExchangeSA EventID: 9360
OALGen encountered an error while generating the changes.oab file for=20
version 2 and 3 differential downloads of address list '\Global =
Address=20
List'. The offline address list has not been updated so clients will =
not be=20
able to download the current set of changes. Check other logged =
events to=20
find the cause of this error.
If the cause of the problem was intentional or cannot be resolved, =
OALGen=20
can be forced to post a full offline address list by creating the =
DWORD=20
registry key=20
=
'HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeSA\Parame=
ters\OAL=20
post full if diff fails' and setting it to 1 on this server. When =
OALGen=20
next generates the offline address list, clients will perform a full =
OAB=20
download. After that time, the registry key should be removed to =
prevent=20
further full downloads.
- Default Offline Address List

3. Time: 06:00:48 Source: MSExchangeSA EventID: 1031
One of the System Attendant's task is blocked.
Function: COffLineABGenTask::Work

Then repeated (1), (2) and (1) again.


So far, I have tried the following:

1) Restoring a backup from about a week ago, when everything was sweet =
and=20
dandy - worked fine for the rest of that day, but next morning at =
5:39-ish,=20
error events log again, and when came back at work, same problem

2) Solution suggested on
http://support.microsoft.com/kb/922255
I added the registry key in, not a lot has changed, except getting a=20
slightly different log for a warning when Offline Address List is =
updated:
Source: MSExchangeSA EventID: 9116
OALGen encountered an error while generating the changes.oab file for=20
differential downloads of address list '\Global Address List'. =
Clients will=20
not be able to incrementally update to the new version of the offline=20
address list, they will perform a full download instead. This is =
normal if=20
this is the first time this offline address list has been generated. =
Check=20
other logged events to see if this is a serious error.
- Default Offline Address List


3) Deleting the Global Offline Address List, created a new one, =
assigned it,=20
rebuilt it, nothing.


4) Removed "Download offline address book" from the Outlook's =
Send/Receive=20
settings, nothing.


All suggestions appreciated.

Cheers




------=_NextPart_000_0007_01C7C92A.4D299A50
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charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable

<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<HTML><HEAD>
<META http-equiv=3DContent-Type content=3D"text/html; =
charset=3Diso-8859-1">
<META content=3D"MSHTML 6.00.6000.16481" name=3DGENERATOR>
<STYLE></STYLE>
</HEAD>
<BODY bgColor=3D#ffffff>
<DIV><FONT face=3DArial size=3D2><A=20
href=3D"http://blogs.msdn.com/dgoldman/archive/2006/10/15/generating-a-ne=
wly-created-offline-address-book-fails-with-errors-9331-and-9335.aspx">ht=
tp://blogs.msdn.com/dgoldman/archive/2006/10/15/generating-a-newly-create=
d-offline-address-book-fails-with-errors-9331-and-9335.aspx</A></FONT></D=
IV>
<DIV><FONT face=3DArial size=3D2></FONT>&nbsp;</DIV>
<DIV><FONT face=3DArial size=3D2>Your problem is that either your OAB =
has a Address=20
list that no longer exists or you have a store maintenance =
problem.</FONT></DIV>
<DIV><BR>-- <BR>This posting is provided "AS IS" with no warranties, and =
confers=20
no rights.</DIV>
<DIV>&nbsp;</DIV>
<DIV>Dgoldman<BR><A=20
href=3D"http://blogs.msdn.com/dgoldman">http://blogs.msdn.com/dgoldman</A=
><BR>Download=20
OABInteg (<A=20
href=3D"http://gotdotnet.com/Community/UserSamples/Download.aspx?SampleGu=
id=3DA2338E73-F521-4071-9B1D-AAF49C346ACD">http://gotdotnet.com/Community=
/UserSamples/Download.aspx?SampleGuid=3DA2338E73-F521-4071-9B1D-AAF49C346=
ACD</A>)</DIV>
<BLOCKQUOTE=20
style=3D"PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; =
BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV>"Vlad" &lt;<A=20

wrote in=20
message <A=20
=

@TK2MSFTNGP02.phx.gbl</A>...</DIV>Hi=20
guys,<BR><BR>About 4 days ago, we started experiencing problems with =
our=20
Exchange 2003 <BR>(SP2) that's sitting on our SBS 2003. Small network, =
only 4=20
client machines, <BR>all using Outlook 2003. The problem manifested =
such that=20
when you click <BR>send/receive (or outlook syncs with Exchange=20
automatically), it simply <BR>hangs, and you get a warning "Outlook is =
trying=20
to retrieve data from the <BR>server" with an exclamation mark". =
Usually it=20
lasts for about 20-30 minutes <BR>and then it either gives up, or it =
actually=20
syncs, but upon even trying to <BR>read the message, or click to view =
contents=20
of a folder, it hangs again. The <BR>problem occasionally does go away =
for an=20
hour or so (although I can't find <BR>the pattern when/why), but it =
comes=20
back. And OWA is never accessible, <BR>logging in takes ages, and if =
it does=20
log you in, it will hang as soon as <BR>you click on some folder or =
try to=20
read the message. Sometimes, strangely, <BR>one Outlook will be all =
right,=20
whilst Outlook on a different machine hangs <BR>and vice =
versa.<BR><BR>I've=20
tracked down the problem in the Event Log - there is a fault with =
<BR>Default=20
Offline Address Book, and it's incorporation with Global Address =
<BR>Book,=20
which kicks off every morning at 5:00 AM. The events are logged as=20
<BR>follows:<BR><BR>1.<BR>Time: 05:36:35 Source: MSExchangeSA EventID: =

9331<BR>OALGen encountered error 8004011b (internal ID 5020114) =
accessing the=20
public <BR>folder store while generating the offline address list for =
address=20
list <BR>'\Global Address List'.<BR>- Default Offline Address=20
List<BR><BR>2.<BR>Time: 05:36:35 Source: MSExchangeSA EventID: =
9360<BR>OALGen=20
encountered an error while generating the changes.oab file for =
<BR>version 2=20
and 3 differential downloads of address list '\Global Address =
<BR>List'.&nbsp;=20
The offline address list has not been updated so clients will not be =
<BR>able=20
to download the current set of changes.&nbsp; Check other logged =
events to=20
<BR>find the cause of this error.<BR>If the cause of the problem was=20
intentional or cannot be resolved, OALGen <BR>can be forced to post a =
full=20
offline address list by creating the DWORD <BR>registry key=20
=
<BR>'HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeSA\Pa=
rameters\OAL=20
<BR>post full if diff fails' and setting it to 1 on this server.&nbsp; =
When=20
OALGen <BR>next generates the offline address list, clients will =
perform a=20
full OAB <BR>download.&nbsp; After that time, the registry key should =
be=20
removed to prevent <BR>further full downloads.<BR>- Default Offline =
Address=20
List<BR><BR>3. Time: 06:00:48 Source: MSExchangeSA EventID: =
1031<BR>One of the=20
System Attendant's task is blocked.<BR>Function:=20
COffLineABGenTask::Work<BR><BR>Then repeated (1), (2) and (1)=20
again.<BR><BR><BR>So far, I have tried the following:<BR><BR>1) =
Restoring a=20
backup from about a week ago, when everything was sweet and <BR>dandy =
- worked=20
fine for the rest of that day, but next morning at 5:39-ish, <BR>error =
events=20
log again, and when came back at work, same problem<BR><BR>2) Solution =

suggested on<BR><A=20
=
href=3D"http://support.microsoft.com/kb/922255">http://support.microsoft.=
com/kb/922255</A><BR>I=20
added the registry key in, not a lot has changed, except getting a=20
<BR>slightly different log for a warning when Offline Address List is=20
updated:<BR>Source: MSExchangeSA EventID: 9116<BR>OALGen encountered =
an error=20
while generating the changes.oab file for <BR>differential downloads =
of=20
address list '\Global Address List'.&nbsp; Clients will <BR>not be =
able to=20
incrementally update to the new version of the offline <BR>address =
list, they=20
will perform a full download instead.&nbsp; This is normal if <BR>this =
is the=20
first time this offline address list has been generated.&nbsp; Check =
<BR>other=20
logged events to see if this is a serious error.<BR>- Default Offline =
Address=20
List<BR><BR><BR>3) Deleting the Global Offline Address List, created a =
new=20
one, assigned it, <BR>rebuilt it, nothing.<BR><BR><BR>4) Removed =
"Download=20
offline address book" from the Outlook's Send/Receive <BR>settings,=20
nothing.<BR><BR><BR>All suggestions=20
appreciated.<BR><BR>Cheers<BR><BR><BR><BR></BLOCKQUOTE></BODY></HTML>

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Vlad





PostPosted: Wed Jul 18 10:38:12 CDT 2007 Top

Exchange Servers Admin >> Exchange 2003 error 800401b (Event 9331) problem This is a multi-part message in MIME format.

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charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable

Hi Dave,

Thanks a lot for replying. Unfortunately, it's not not entirely clear to =
me from your blog what's the best thing I could try to resolve this? =
Should I re-set system folders, or is there a way I could fix it, and =
keep the Exchange data?=20

Much appreciated,
Vlad


------=_NextPart_000_0009_01C7C95A.0864ECA0
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charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable

<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<HTML><HEAD>
<META http-equiv=3DContent-Type content=3D"text/html; =
charset=3Diso-8859-1">
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<STYLE></STYLE>
</HEAD>
<BODY bgColor=3D#ffffff>
<DIV><FONT face=3DArial size=3D2>Hi Dave,</FONT></DIV>
<DIV><FONT face=3DArial size=3D2></FONT>&nbsp;</DIV>
<DIV><FONT face=3DArial size=3D2>Thanks a lot for replying. =
Unfortunately, it's not=20
not entirely clear to me&nbsp;from your blog what's the best thing I =
could try=20
to resolve this? Should I re-set system folders, or is there a way I =
could fix=20
it, and keep the Exchange data? </FONT></DIV>
<DIV><FONT face=3DArial size=3D2></FONT>&nbsp;</DIV>
<DIV><FONT face=3DArial size=3D2>Much appreciated,</FONT></DIV>
<DIV><FONT face=3DArial size=3D2>Vlad</FONT></DIV>
<DIV><FONT face=3DArial size=3D2></FONT>&nbsp;</DIV>
<DIV><FONT face=3DArial size=3D2></FONT>&nbsp;</DIV></BODY></HTML>

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