Exchange 5.5 mailbox issues  
Author Message
schottgun





PostPosted: Wed Mar 03 05:01:55 CST 2004 Top

Exchange Servers Admin >> Exchange 5.5 mailbox issues

We are currently using a exchange 5.5 server and one of our directors is not
getting all his emails sent. Its been when 3 or 4 external users send him
email but he does not get it and the external senders get an NDR. The NDR
sent to the senders refers to the exceeding storage allocation, but our
director is not over the storage limit, as we individually set large limits
for the director. It only happens occassionally and the director has said
it could be more than the 4 senders, as its difficult to monitor. And today
another user who was sent email from the same sender has the same problem.
Is there anyway of troubleshooting this problem, could the mailbox be
corrupted. Any ideas.

Exchange Server15  
 
 
Jacqui





PostPosted: Wed Mar 03 05:01:55 CST 2004 Top

Exchange Servers Admin >> Exchange 5.5 mailbox issues Are the senders all from the same company? Do they have
any limits applied that may cause the NDR?

Have you any limits on your connectors eg. IMS?

Where have you checked the mailbox storage usage for this
user?
Have there been any event in the event log to show that
this users has indeed at some point exceeded a storage
limit?

Just some things to look at.

Jacqui


>-----Original Message-----
>We are currently using a exchange 5.5 server and one of
our directors is not
>getting all his emails sent. Its been when 3 or 4
external users send him
>email but he does not get it and the external senders get
an NDR. The NDR
>sent to the senders refers to the exceeding storage
allocation, but our
>director is not over the storage limit, as we
individually set large limits
>for the director. It only happens occassionally and the
director has said
>it could be more than the 4 senders, as its difficult to
monitor. And today
>another user who was sent email from the same sender has
the same problem.
>Is there anyway of troubleshooting this problem, could
the mailbox be
>corrupted. Any ideas.
>
>
>.
>
 
 
richard





PostPosted: Wed Mar 03 06:59:21 CST 2004 Top

Exchange Servers Admin >> Exchange 5.5 mailbox issues The users are sending mostly from lycos and hotmail, The limits we have on
our connectors is 16 mb, but the emails they were sending was definitely
less than 16mb and also we do not have limits for receiving external emails.
There is nothing showing on event logs and MAILBOX RESOURCES was checked for
for the storage usage for the user



> Are the senders all from the same company? Do they have
> any limits applied that may cause the NDR?
>
> Have you any limits on your connectors eg. IMS?
>
> Where have you checked the mailbox storage usage for this
> user?
> Have there been any event in the event log to show that
> this users has indeed at some point exceeded a storage
> limit?
>
> Just some things to look at.
>
> Jacqui
>
>
> >-----Original Message-----
> >We are currently using a exchange 5.5 server and one of
> our directors is not
> >getting all his emails sent. Its been when 3 or 4
> external users send him
> >email but he does not get it and the external senders get
> an NDR. The NDR
> >sent to the senders refers to the exceeding storage
> allocation, but our
> >director is not over the storage limit, as we
> individually set large limits
> >for the director. It only happens occassionally and the
> director has said
> >it could be more than the 4 senders, as its difficult to
> monitor. And today
> >another user who was sent email from the same sender has
> the same problem.
> >Is there anyway of troubleshooting this problem, could
> the mailbox be
> >corrupted. Any ideas.
> >
> >
> >.
> >


 
 
anonymous





PostPosted: Wed Mar 03 09:54:44 CST 2004 Top

Exchange Servers Admin >> Exchange 5.5 mailbox issues
>-----Original Message-----
>We are currently using a exchange 5.5 server and one of
our directors is not
>getting all his emails sent. Its been when 3 or 4
external users send him
>email but he does not get it and the external senders get
an NDR. The NDR
>sent to the senders refers to the exceeding storage
allocation, but our
>director is not over the storage limit, as we
individually set large limits
>for the director. It only happens occassionally and the
director has said
>it could be more than the 4 senders, as its difficult to
monitor. And today
>another user who was sent email from the same sender has
the same problem.
>Is there anyway of troubleshooting this problem, could
the mailbox be
>corrupted. Any ideas.
>
>
>.
>
I am not sure if this helps.

Hotmail gives 1 MB file attachment limit and if the file
is more than 1 MB sender will get size limit NDR from
hotmail not from your server.

You can check undeliverable emails header in outlook
(select mail -> right click-> options) and verify that
where emails are rejecting or returning. It will give you
better idea.

Thanks



Thanks