Trouble getting email through to a queue

Crm >> Trouble getting email through to a queue Being new to CRM, I have a simple question: when setting up a queue as
per the implementation guide, do emails to the queue automatically
appear as cases or activities? as mine seem to be disappearing into a
black hole.

Here's what I do:

1.install CRM 3.0 on SBS 2003 sp1
2. follow instructions for adding a queue user, except I disable the
account after adding the queue to CRM and running the rule deployment
wizard
3. send email to queue
4.email is routed through to the mailbox I set up for CRM
(EMail@HideDomain.com)
5. after 10sec or so it disappears
6. nothing - doesn't appear in the queue, no activities or cases are
generated

I've tried the setup on two different SBS (though fairly similar)
servers, so I suspect I'm missing something very obvious.

One point, on both systems I had previously installed then uninstalled
CRM 1.2 (though I never had the chance to see if the queues worked
under the 1.2 installation).

thanks in advance
Mike

Information Technology91

Crm >> Trouble getting email through to a queue i have the same problem. please notify me if you resolve it.
thanks

"EMail@HideDomain.com" wrote:

> Being new to CRM, I have a simple question: when setting up a queue as
> per the implementation guide, do emails to the queue automatically
> appear as cases or activities? as mine seem to be disappearing into a
> black hole.
>
> Here's what I do:
>
> 1.install CRM 3.0 on SBS 2003 sp1
> 2. follow instructions for adding a queue user, except I disable the
> account after adding the queue to CRM and running the rule deployment
> wizard
> 3. send email to queue
> 4.email is routed through to the mailbox I set up for CRM
> (EMail@HideDomain.com)
> 5. after 10sec or so it disappears
> 6. nothing - doesn't appear in the queue, no activities or cases are
> generated
>
> I've tried the setup on two different SBS (though fairly similar)
> servers, so I suspect I'm missing something very obvious.
>
> One point, on both systems I had previously installed then uninstalled
> CRM 1.2 (though I never had the chance to see if the queues worked
> under the 1.2 installation).
>
> thanks in advance
> Mike
>
>

Crm >> Trouble getting email through to a queue I'm assuming that the mail is reaching the CRM system but is being
discarded for some reason, even though the queue is set to accept all
email activity.

I'm wondering if its because I'm using the POP connection manager to
pick up my mail and deliver it to my exchange server.

do you know if all mail, including mail from the local domain, should
be routed through to the queue? or any reason why it is being
discarded? or if there is some logging than can be turned on to see
what is happening?