"Updates were unable to be successfully installed"

Windows XP Update >> "Updates were unable to be successfully installed" Hi, I just tried to install the new batch of updates for SP2 and this is the
message I get for all of them.

They download fine, just won't install.

Any help would be appreciated.

Thanks.

Windows XP1216

Windows XP Update >> "Updates were unable to be successfully installed" Bellow is some troubleshooting steps. If at any point you try using Windows
Update and it begins working again there's no need to continue the
troubleshooting steps.

a.. Make sure:
a.. That the account you're running is an administrator account.
b.. That you have the latest Service Pack and Internet Explorer version
available (see
http://www.google.com/search?q=Microsoft+Windows+%25version%25+Service+Pack
and http://www.microsoft.com/windows/ie/default.mspx).
b.. Try running Windows Update again, continue if it does not work.
c.. Clear the Temporary Internet Files and History:
1. Open Internet Explorer, click Tools, click Internet Options, and then
click the General Tab.

2. Under Temporary Internet Files, click Delete Files.

3. Also under Temporary Internet Files, click Settings, and then click
View Objects.

4. Right-click the Windows Update Class file (may be called
"WUWebControl Class" or something similar), click Remove, and then click Yes
to confirm.

Note: If you cannot find the Update Class file, continue to the next
procedure to remove the Windows Update controls.

5. Start Internet Explorer.

6. On the Tools menu, click Internet Options.

7. Click the General tab, and then click Delete Files under Temporary
Internet files.

8. Click to clear the Delete all offline content check box, and then
click OK.

9. Click Delete Cookies, and then click OK when you are prompted for
confirmation.

10. Under Temporary Internet files, click Settings.

11. In the Settings dialog box, click View Objects.

12. Right-click the Windows Update Class file (may be called "WUWebControl
Class" or something similar), click Remove, and then click Yes to confirm.

Note: If you cannot find the Update Class file, continue to the next
procedure to remove the Windows Update controls.

13. Close the Windows Explorer window, and then click OK in the Settings
dialog box.

14. Under History, click Clear History, and then click Yes when you are
prompted for confirmation.

15. In the Internet Options dialog box, click OK.

16. Enable cookies. To do this, follow these steps:

o In Control Panel, double-click the Internet Options icon.

o Click the Privacy tab, and then click Default.

o Click OK.

17. Click Start, click Run, type %temp%, and then click OK.

18. In the Windows Explorer window that appears, delete the contents of this
Temp folder.

Note: Any file that cannot be deleted is probably being used. Make sure that
you have closed all applications that were running. Then, try to delete the
contents of this folder again. If you cannot delete a specific file, delete
all the files that you can delete.

· Try running Windows Update again, continue if it does not work.

· Add Windows Update to the Trusted Sites Zone:

1. From the toolbar in Internet Explorer, click Tools, click Internet
Options, and then click Security.

2. Click Trusted Sites Zone, and then click Sites.

3. Click to clear the Require server verification (https:) for all sites
in this zone option.

4. In the Add this Web site to the zone: text box, type
http://*.microsoft.com, and then click Add.

5. Click OK.

6. Click Custom Level, and then select Enable for the following items:

o Download signed ActiveX controls.

o Download unsigned ActiveX controls.

o Initialize and script ActiveX controls not marked as safe.

o Run ActiveX controls and plug-ins.

o Script ActiveX controls marked safe for scripting.

7. Click OK, and then click OK again to exit Internet Properties.

· Try running Windows Update again, continue if it does not work.

· Temporarily turn off personal firewalls, download managers, pop-up
blockers, and Web acceleration products:

If you are using one of the following products, temporarily turn off the
product and then try to use the Office Update site:

o Personal firewalls such as Norton Personal Firewall, McAfee Personal
Firewalls, or Zone Labs

o Download managers such as Get Right

o Web accelerators such as Download Accelerator

o Pop-up blockers

Warning: This workaround may make your computer or your network more
vulnerable to attack by malicious users or by malicious software such as
viruses. We do not recommend this workaround but are providing this
information so that you can implement this workaround at your own
discretion. Use this workaround at your own risk.

· Try running Windows Update again, continue if it does not work.

· Disable script or proxy settings:

To do this, follow these steps:

1. In Control Panel, double-click the Internet Options icon.

2. Click the Connections tab, and then click LAN Settings.

3. Click to clear the Use automatic configuration script check box, and
then click to clear the Use a proxy server check box.

4. Make sure that the Automatically detect settings check box is
selected.

5. Click OK two times to close the Internet Properties dialog box.

· Try running Windows Update again, continue if it does not work.

· Perform a clean boot on your computer, based on your operating
system:

Try to update from the Windows Update site after you start your computer by
using the appropriate clean boot method that is mentioned in the following
Microsoft Knowledge Base articles:

For more information about how to perform a clean boot Windows XP and in
Windows 2003, click the following article number to view the article in the
Microsoft Knowledge Base:

310353 (http://support.microsoft.com/kb/310353/) How to perform a clean boot
in Windows XP

For more information about how to perform a clean boot in Windows 2000,
click the following article number to view the article in the Microsoft
Knowledge Base:

281770 (http://support.microsoft.com/kb/281770/) How to perform clean-boot
troubleshooting for Windows 2000

For more information about how to perform a clean boot in Windows Millennium
Edition, click the following article number to view the article in the
Microsoft Knowledge Base:

267288 (http://support.microsoft.com/kb/267288/) How to perform a clean boot
in Windows Millennium Edition

For more information about how to perform a clean boot in Windows 98, click
the following article number to view the article in the Microsoft Knowledge
Base:

192926 (http://support.microsoft.com/kb/192926/) How to perform Clean-Boot
troubleshooting for Windows 98

· Check to see if the Automatic Updates is enabled:

1. Right-click My Computer and select Properties

2. Select the Automatic Updates tab and make sure that Automatic is
selected, and then click OK.

Note: This does not apply to Windows 98.

· Try running Windows Update again, continue if it does not work.

· Check to see if Automatic Updates is service is running:

1. Click Start, and then click Run.

2. Type "services.msc" without the quotes and press enter.

3. The Services window should pop-up. Under the name column find
Automatic Updates. If it does not appear there skip over this bullet, if it
is double-click on it.

4. The properties dialog should open up. Make sure it says "Automatic"
in the Startup type box and the Service status says "Started".

Note: This does not apply to Windows 98, ME.

· Try running Windows Update again, continue if it does not work.

· Register the DLL files:

1. Click Start, and then click Run.

2. Type "command" (or "cmd" on non-98/ME OS) without the quotes and
press enter.

3. Type in the following and press return after each line:

· REGSVR32 %windir%\system32\wuapi.dll

· REGSVR32 %windir%\system32\wuaueng.dll

· REGSVR32 %windir%\system32\atl.dll

· REGSVR32 %windir%\system32\wucltui.dll

· REGSVR32 %windir%\system32\wups.dll

· Enter "exit" and press enter.

· Try running Windows Update again, continue if it does not work.

· Troubleshoot network connection issues:

Detection failure may be caused by network connection issues.

If you have a second computer that is connected to the Internet, try using
the other computer to access the Windows Update Web site.

If you cannot use the Windows Update installation process because your
computer is behind a proxy server and the proxy server is preventing the
Windows Update installation process from working correctly, you may have to
contact your network administrator or your Internet service provided (ISP)
to obtain assistance in bypassing or in configuring the proxy server.

· Try running Windows Update again, if Windows Update continues not
to work please attach your WindowsUpdate.log file. To gather your
WindowsUpdate.log file:

1. Select Start, and then click Run.

2. Type "%windir%" and press enter. The WindowsUpdate.log file will be
located in this folder.

--
Ben B. [US]

"Slimeball" <EMail@HideDomain.com> wrote in message
news:_3X7e.7107$EMail@HideDomain.com...
> Hi, I just tried to install the new batch of updates for SP2 and this is
> the message I get for all of them.
>
> They download fine, just won't install.
>
> Any help would be appreciated.
>
> Thanks.
>

Windows XP Update >> "Updates were unable to be successfully installed" None of these worked for me.
All my downloads have a 0 value (empty) and are unable to install.
So I'm assuming they're on my system somewhere but unable to install
Ideas anyone?

"Ben B. [US]" wrote:

> Bellow is some troubleshooting steps. If at any point you try using Windows Update and it begins working again there's no need to continue the troubleshooting steps.
>
>
>
> a.. Make sure:
> a.. That the account you're running is an administrator account.
> b.. That you have the latest Service Pack and Internet Explorer version available (see http://www.google.com/search?q=Microsoft+Windows+%25version%25+Service+Pack and http://www.microsoft.com/windows/ie/default.mspx).
> b.. Try running Windows Update again, continue if it does not work.
> c.. Clear the Temporary Internet Files and History:
> 1. Open Internet Explorer, click Tools, click Internet Options, and then click the General Tab.
>
> 2. Under Temporary Internet Files, click Delete Files.
>
> 3. Also under Temporary Internet Files, click Settings, and then click View Objects.
>
> 4. Right-click the Windows Update Class file (may be called "WUWebControl Class" or something similar), click Remove, and then click Yes to confirm.
>
> Note: If you cannot find the Update Class file, continue to the next procedure to remove the Windows Update controls.
>
> 5. Start Internet Explorer.
>
> 6. On the Tools menu, click Internet Options.
>
> 7. Click the General tab, and then click Delete Files under Temporary Internet files.
>
> 8. Click to clear the Delete all offline content check box, and then click OK.
>
> 9. Click Delete Cookies, and then click OK when you are prompted for confirmation.
>
> 10. Under Temporary Internet files, click Settings.
>
> 11. In the Settings dialog box, click View Objects.
>
> 12. Right-click the Windows Update Class file (may be called "WUWebControl Class" or something similar), click Remove, and then click Yes to confirm.
>
> Note: If you cannot find the Update Class file, continue to the next procedure to remove the Windows Update controls.
>
> 13. Close the Windows Explorer window, and then click OK in the Settings dialog box.
>
> 14. Under History, click Clear History, and then click Yes when you are prompted for confirmation.
>
> 15. In the Internet Options dialog box, click OK.
>
> 16. Enable cookies. To do this, follow these steps:
>
> o In Control Panel, double-click the Internet Options icon.
>
> o Click the Privacy tab, and then click Default.
>
> o Click OK.
>
> 17. Click Start, click Run, type %temp%, and then click OK.
>
> 18. In the Windows Explorer window that appears, delete the contents of this Temp folder.
>
> Note: Any file that cannot be deleted is probably being used. Make sure that you have closed all applications that were running. Then, try to delete the contents of this folder again. If you cannot delete a specific file, delete all the files that you can delete.
>
> Â· Try running Windows Update again, continue if it does not work.
>
> Â· Add Windows Update to the Trusted Sites Zone:
>
> 1. From the toolbar in Internet Explorer, click Tools, click Internet Options, and then click Security.
>
> 2. Click Trusted Sites Zone, and then click Sites.
>
> 3. Click to clear the Require server verification (https:) for all sites in this zone option.
>
> 4. In the Add this Web site to the zone: text box, type http://*.microsoft.com, and then click Add.
>
> 5. Click OK.
>
> 6. Click Custom Level, and then select Enable for the following items:
>
> o Download signed ActiveX controls.
>
> o Download unsigned ActiveX controls.
>
> o Initialize and script ActiveX controls not marked as safe.
>
> o Run ActiveX controls and plug-ins.
>
> o Script ActiveX controls marked safe for scripting.
>
> 7. Click OK, and then click OK again to exit Internet Properties.
>
> Â· Try running Windows Update again, continue if it does not work.
>
> Â· Temporarily turn off personal firewalls, download managers, pop-up blockers, and Web acceleration products:
>
> If you are using one of the following products, temporarily turn off the product and then try to use the Office Update site:
>
> o Personal firewalls such as Norton Personal Firewall, McAfee Personal Firewalls, or Zone Labs
>
> o Download managers such as Get Right
>
> o Web accelerators such as Download Accelerator
>
> o Pop-up blockers
>
> Warning: This workaround may make your computer or your network more vulnerable to attack by malicious users or by malicious software such as viruses. We do not recommend this workaround but are providing this information so that you can implement this workaround at your own discretion. Use this workaround at your own risk.
>
> Â· Try running Windows Update again, continue if it does not work.
>
> Â· Disable script or proxy settings:
>
> To do this, follow these steps:
>
> 1. In Control Panel, double-click the Internet Options icon.
>
> 2. Click the Connections tab, and then click LAN Settings.
>
> 3. Click to clear the Use automatic configuration script check box, and then click to clear the Use a proxy server check box.
>
> 4. Make sure that the Automatically detect settings check box is selected.
>
> 5. Click OK two times to close the Internet Properties dialog box.
>
> Â· Try running Windows Update again, continue if it does not work.
>
> Â· Perform a clean boot on your computer, based on your operating system:
>
> Try to update from the Windows Update site after you start your computer by using the appropriate clean boot method that is mentioned in the following Microsoft Knowledge Base articles:
>
> For more information about how to perform a clean boot Windows XP and in Windows 2003, click the following article number to view the article in the Microsoft Knowledge Base:
>
> 310353 (http://support.microsoft.com/kb/310353/) How to perform a clean boot in Windows XP
>
> For more information about how to perform a clean boot in Windows 2000, click the following article number to view the article in the Microsoft Knowledge Base:
>
> 281770 (http://support.microsoft.com/kb/281770/) How to perform clean-boot troubleshooting for Windows 2000
>
> For more information about how to perform a clean boot in Windows Millennium Edition, click the following article number to view the article in the Microsoft Knowledge Base:
>
> 267288 (http://support.microsoft.com/kb/267288/) How to perform a clean boot in Windows Millennium Edition
>
> For more information about how to perform a clean boot in Windows 98, click the following article number to view the article in the Microsoft Knowledge Base:
>
> 192926 (http://support.microsoft.com/kb/192926/) How to perform Clean-Boot troubleshooting for Windows 98
>
> Â· Check to see if the Automatic Updates is enabled:
>
> 1. Right-click My Computer and select Properties
>
> 2. Select the Automatic Updates tab and make sure that Automatic is selected, and then click OK.
>
> Note: This does not apply to Windows 98.
>
> Â· Try running Windows Update again, continue if it does not work.
>
> Â· Check to see if Automatic Updates is service is running:
>
> 1. Click Start, and then click Run.
>
> 2. Type "services.msc" without the quotes and press enter.
>
> 3. The Services window should pop-up. Under the name column find Automatic Updates. If it does not appear there skip over this bullet, if it is double-click on it.
>
> 4. The properties dialog should open up. Make sure it says "Automatic" in the Startup type box and the Service status says "Started".
>
> Note: This does not apply to Windows 98, ME.
>
> Â· Try running Windows Update again, continue if it does not work.
>
> Â· Register the DLL files:
>
> 1. Click Start, and then click Run.
>
> 2. Type "command" (or "cmd" on non-98/ME OS) without the quotes and press enter.
>
> 3. Type in the following and press return after each line:
>
> Â· REGSVR32 %windir%\system32\wuapi.dll
>
> Â· REGSVR32 %windir%\system32\wuaueng.dll
>
> Â· REGSVR32 %windir%\system32\atl.dll
>
> Â· REGSVR32 %windir%\system32\wucltui.dll
>
> Â· REGSVR32 %windir%\system32\wups.dll
>
> Â· Enter "exit" and press enter.
>
> Â· Try running Windows Update again, continue if it does not work.
>
> Â· Troubleshoot network connection issues:
>
> Detection failure may be caused by network connection issues.
>
> If you have a second computer that is connected to the Internet, try using the other computer to access the Windows Update Web site.
>
> If you cannot use the Windows Update installation process because your computer is behind a proxy server and the proxy server is preventing the Windows Update installation process from working correctly, you may have to contact your network administrator or your Internet service provided (ISP) to obtain assistance in bypassing or in configuring the proxy server.
>
> Â· Try running Windows Update again, if Windows Update continues not to work please attach your WindowsUpdate.log file. To gather your WindowsUpdate.log file:
>
> 1. Select Start, and then click Run.
>
> 2. Type "%windir%" and press enter. The WindowsUpdate.log file will be located in this folder.
>
>
> --
> Ben B. [US]
>
> "Ben B. [US]" <EMail@HideDomain.com> wrote in message news:EMail@HideDomain.com...
> > Bellow is some troubleshooting steps. If at any point you try using Windows
> > Update and it begins working again there's no need to continue the
> > troubleshooting steps.
> >
> >
> >
> > a.. Make sure:
> > a.. That the account you're running is an administrator account.
> > b.. That you have the latest Service Pack and Internet Explorer version
> > available (see
> > http://www.google.com/search?q=Microsoft+Windows+%25version%25+Service+Pack
> > and http://www.microsoft.com/windows/ie/default.mspx).
> > b.. Try running Windows Update again, continue if it does not work.
> > c.. Clear the Temporary Internet Files and History:
> > 1. Open Internet Explorer, click Tools, click Internet Options, and then
> > click the General Tab.
> >
> > 2. Under Temporary Internet Files, click Delete Files.
> >
> > 3. Also under Temporary Internet Files, click Settings, and then click
> > View Objects.
> >
> > 4. Right-click the Windows Update Class file (may be called
> > "WUWebControl Class" or something similar), click Remove, and then click Yes
> > to confirm.
> >
> > Note: If you cannot find the Update Class file, continue to the next
> > procedure to remove the Windows Update controls.
> >
> > 5. Start Internet Explorer.
> >
> > 6. On the Tools menu, click Internet Options.
> >
> > 7. Click the General tab, and then click Delete Files under Temporary
> > Internet files.
> >
> > 8. Click to clear the Delete all offline content check box, and then
> > click OK.
> >
> > 9. Click Delete Cookies, and then click OK when you are prompted for
> > confirmation.
> >
> > 10. Under Temporary Internet files, click Settings.
> >
> > 11. In the Settings dialog box, click View Objects.
> >
> > 12. Right-click the Windows Update Class file (may be called "WUWebControl
> > Class" or something similar), click Remove, and then click Yes to confirm.
> >
> > Note: If you cannot find the Update Class file, continue to the next
> > procedure to remove the Windows Update controls.
> >
> > 13. Close the Windows Explorer window, and then click OK in the Settings
> > dialog box.
> >
> > 14. Under History, click Clear History, and then click Yes when you are
> > prompted for confirmation.
> >
> > 15. In the Internet Options dialog box, click OK.
> >
> > 16. Enable cookies. To do this, follow these steps:
> >
> > o In Control Panel, double-click the Internet Options icon.
> >
> > o Click the Privacy tab, and then click Default.
> >
> > o Click OK.
> >
> > 17. Click Start, click Run, type %temp%, and then click OK.
> >
> > 18. In the Windows Explorer window that appears, delete the contents of this
> > Temp folder.
> >
> > Note: Any file that cannot be deleted is probably being used. Make sure that
> > you have closed all applications that were running. Then, try to delete the
> > contents of this folder again. If you cannot delete a specific file, delete
> > all the files that you can delete.
> >
> > Â· Try running Windows Update again, continue if it does not work.
> >
> > Â· Add Windows Update to the Trusted Sites Zone:
> >
> > 1. From the toolbar in Internet Explorer, click Tools, click Internet
> > Options, and then click Security.
> >
> > 2. Click Trusted Sites Zone, and then click Sites.
> >
> > 3. Click to clear the Require server verification (https:) for all sites
> > in this zone option.
> >
> > 4. In the Add this Web site to the zone: text box, type
> > http://*.microsoft.com, and then click Add.
> >
> > 5. Click OK.
> >
> > 6. Click Custom Level, and then select Enable for the following items:
> >
> > o Download signed ActiveX controls.
> >
> > o Download unsigned ActiveX controls.
> >
> > o Initialize and script ActiveX controls not marked as safe.
> >
> > o Run ActiveX controls and plug-ins.
> >
> > o Script ActiveX controls marked safe for scripting.
> >
> > 7. Click OK, and then click OK again to exit Internet Properties.
> >
> > Â· Try running Windows Update again, continue if it does not work.
> >
> > Â· Temporarily turn off personal firewalls, download managers, pop-up
> > blockers, and Web acceleration products:
> >
> > If you are using one of the following products, temporarily turn off the
> > product and then try to use the Office Update site:
> >
> > o Personal firewalls such as Norton Personal Firewall, McAfee Personal
> > Firewalls, or Zone Labs
> >
> > o Download managers such as Get Right
> >
> > o Web accelerators such as Download Accelerator
> >
> > o Pop-up blockers
> >
> > Warning: This workaround may make your computer or your network more
> > vulnerable to attack by malicious users or by malicious software such as
> > viruses. We do not recommend this workaround but are providing this
> > information so that you can implement this workaround at your own
> > discretion. Use this workaround at your own risk.
> >
> > Â· Try running Windows Update again, continue if it does not work.
> >
> > Â· Disable script or proxy settings:
> >
> > To do this, follow these steps:
> >
> > 1. In Control Panel, double-click the Internet Options icon.
> >
> > 2. Click the Connections tab, and then click LAN Settings.
> >
> > 3. Click to clear the Use automatic configuration script check box, and
> > then click to clear the Use a proxy server check box.
> >
> > 4. Make sure that the Automatically detect settings check box is
> > selected.
> >
> > 5. Click OK two times to close the Internet Properties dialog box.
> >
> > Â· Try running Windows Update again, continue if it does not work.
> >
> > Â· Perform a clean boot on your computer, based on your operating
> > system:
> >
> > Try to update from the Windows Update site after you start your computer by
> > using the appropriate clean boot method that is mentioned in the following
> > Microsoft Knowledge Base articles:
> >
> > For more information about how to perform a clean boot Windows XP and in
> > Windows 2003, click the following article number to view the article in the
> > Microsoft Knowledge Base:
> >
> > 310353 (http://support.microsoft.com/kb/310353/) How to perform a clean boot
> > in Windows XP
> >
> > For more information about how to perform a clean boot in Windows 2000,
> > click the following article number to view the article in the Microsoft
> > Knowledge Base:
> >
> > 281770 (http://support.microsoft.com/kb/281770/) How to perform clean-boot
> > troubleshooting for Windows 2000
> >
> > For more information about how to perform a clean boot in Windows Millennium
> > Edition, click the following article number to view the article in the
> > Microsoft Knowledge Base:
> >
> > 267288 (http://support.microsoft.com/kb/267288/) How to perform a clean boot
> > in Windows Millennium Edition
> >
> > For more information about how to perform a clean boot in Windows 98, click
> > the following article number to view the article in the Microsoft Knowledge
> > Base:
> >
> > 192926 (http://support.microsoft.com/kb/192926/) How to perform Clean-Boot
> > troubleshooting for Windows 98
> >
> > Â· Check to see if the Automatic Updates is enabled:
> >
> > 1. Right-click My Computer and select Properties
> >
> > 2. Select the Automatic Updates tab and make sure that Automatic is
> > selected, and then click OK.
> >
> > Note: This does not apply to Windows 98.
> >
> > Â· Try running Windows Update again, continue if it does not work.
> >
> > Â· Check to see if Automatic Updates is service is running:
> >
> > 1. Click Start, and then click Run.
> >
> > 2. Type "services.msc" without the quotes and press enter.
> >
> > 3. The Services window should pop-up. Under the name column find
> > Automatic Updates. If it does not appear there skip over this bullet, if it
> > is double-click on it.
> >
> > 4. The properties dialog should open up. Make sure it says "Automatic"
> > in the Startup type box and the Service status says "Started".
> >
> > Note: This does not apply to Windows 98, ME.
> >
> > Â· Try running Windows Update again, continue if it does not work.
> >
> > Â· Register the DLL files:
> >
> > 1. Click Start, and then click Run.
> >
> > 2. Type "command" (or "cmd" on non-98/ME OS) without the quotes and
> > press enter.
> >
> > 3. Type in the following and press return after each line:
> >
> > Â· REGSVR32 %windir%\system32\wuapi.dll
> >
> > Â· REGSVR32 %windir%\system32\wuaueng.dll
> >
> > Â· REGSVR32 %windir%\system32\atl.dll
> >
> > Â· REGSVR32 %windir%\system32\wucltui.dll
> >
> > Â· REGSVR32 %windir%\system32\wups.dll
> >
> > Â· Enter "exit" and press enter.
> >
> > Â· Try running Windows Update again, continue if it does not work.
> >
> > Â· Troubleshoot network connection issues:
> >
> > Detection failure may be caused by network connection issues.
> >
> > If you have a second computer that is connected to the Internet, try using
> > the other computer to access the Windows Update Web site.
> >
> > If you cannot use the Windows Update installation process because your
> > computer is behind a proxy server and the proxy server is preventing the
> > Windows Update installation process from working correctly, you may have to
> > contact your network administrator or your Internet service provided (ISP)
> > to obtain assistance in bypassing or in configuring the proxy server.
> >
> > Â· Try running Windows Update again, if Windows Update continues not
> > to work please attach your WindowsUpdate.log file. To gather your
> > WindowsUpdate.log file:
> >
> > 1. Select Start, and then click Run.
> >
> > 2. Type "%windir%" and press enter. The WindowsUpdate.log file will be
> > located in this folder.
> >
> >
> > --
> > Ben B. [US]
> >
> > "Slimeball" <EMail@HideDomain.com> wrote in message
> > news:_3X7e.7107$EMail@HideDomain.com...
> >> Hi, I just tried to install the new batch of updates for SP2 and this is
> >> the message I get for all of them.
> >>
> >> They download fine, just won't install.
> >>
> >> Any help would be appreciated.
> >>
> >> Thanks.
> >>
> >
> >

Windows XP Update >> "Updates were unable to be successfully installed" This is a multi-part message in MIME format.

------=_NextPart_000_02C6_01C5438A.C33C8B80
Content-Type: text/plain;
charset="Utf-8"
Content-Transfer-Encoding: quoted-printable

"
=C2=B7 Try running Windows Update again, if Windows Update =
continues not to work please email me your WindowsUpdate.log file. To =
gather your WindowsUpdate.log file:

1. Select Start, and then click Run.

2. Type =E2=80=9C%windir%=E2=80=9D and press enter. The =
WindowsUpdate.log file will be located in this folder. Please email this =
file along with as much information about your issue (error messages and =
numbers) to EMail@HideDomain.com."

--=20
Ben B. [US]
=20
"Jeff in MI" <Jeff in EMail@HideDomain.com> wrote in message =
news:EMail@HideDomain.com...
> None of these worked for me.
> All my downloads have a 0 value (empty) and are unable to install.
> So I'm assuming they're on my system somewhere but unable to install
> Ideas anyone?
>=20
> "Ben B. [US]" wrote:
>=20
>> Bellow is some troubleshooting steps. If at any point you try using =
Windows Update and it begins working again there's no need to continue =
the troubleshooting steps.=20
>>=20
>>=20
>>=20
>> a.. Make sure:
>> a.. That the account you're running is an administrator account.
>> b.. That you have the latest Service Pack and Internet Explorer =
version available (see =
http://www.google.com/search?q=3DMicrosoft+Windows+%25version%25+Service+=
Pack and http://www.microsoft.com/windows/ie/default.mspx).
>> b.. Try running Windows Update again, continue if it does not work.
>> c.. Clear the Temporary Internet Files and History:
>> 1. Open Internet Explorer, click Tools, click Internet Options, =
and then click the General Tab.=20
>>=20
>> 2. Under Temporary Internet Files, click Delete Files.=20
>>=20
>> 3. Also under Temporary Internet Files, click Settings, and then =
click View Objects.=20
>>=20
>> 4. Right-click the Windows Update Class file (may be called =
"WUWebControl Class" or something similar), click Remove, and then click =
Yes to confirm.=20
>>=20
>> Note: If you cannot find the Update Class file, continue to the next =
procedure to remove the Windows Update controls.
>>=20
>> 5. Start Internet Explorer.=20
>>=20
>> 6. On the Tools menu, click Internet Options.=20
>>=20
>> 7. Click the General tab, and then click Delete Files under =
Temporary Internet files.=20
>>=20
>> 8. Click to clear the Delete all offline content check box, and =
then click OK.=20
>>=20
>> 9. Click Delete Cookies, and then click OK when you are prompted =
for confirmation.=20
>>=20
>> 10. Under Temporary Internet files, click Settings.=20
>>=20
>> 11. In the Settings dialog box, click View Objects.=20
>>=20
>> 12. Right-click the Windows Update Class file (may be called =
"WUWebControl Class" or something similar), click Remove, and then click =
Yes to confirm.=20
>>=20
>> Note: If you cannot find the Update Class file, continue to the next =
procedure to remove the Windows Update controls.
>>=20
>> 13. Close the Windows Explorer window, and then click OK in the =
Settings dialog box.=20
>>=20
>> 14. Under History, click Clear History, and then click Yes when you =
are prompted for confirmation.=20
>>=20
>> 15. In the Internet Options dialog box, click OK.=20
>>=20
>> 16. Enable cookies. To do this, follow these steps:
>>=20
>> o In Control Panel, double-click the Internet Options icon.=20
>>=20
>> o Click the Privacy tab, and then click Default.=20
>>=20
>> o Click OK.=20
>>=20
>> 17. Click Start, click Run, type %temp%, and then click OK.=20
>>=20
>> 18. In the Windows Explorer window that appears, delete the contents =
of this Temp folder.=20
>>=20
>> Note: Any file that cannot be deleted is probably being used. Make =
sure that you have closed all applications that were running. Then, try =
to delete the contents of this folder again. If you cannot delete a =
specific file, delete all the files that you can delete.
>>=20
>> =C2=B7 Try running Windows Update again, continue if it does =
not work.
>>=20
>> =C2=B7 Add Windows Update to the Trusted Sites Zone:
>>=20
>> 1. From the toolbar in Internet Explorer, click Tools, click =
Internet Options, and then click Security.
>>=20
>> 2. Click Trusted Sites Zone, and then click Sites.=20
>>=20
>> 3. Click to clear the Require server verification (https:) for =
all sites in this zone option.=20
>>=20
>> 4. In the Add this Web site to the zone: text box, type =
http://*.microsoft.com, and then click Add.=20
>>=20
>> 5. Click OK.=20
>>=20
>> 6. Click Custom Level, and then select Enable for the following =
items:
>>=20
>> o Download signed ActiveX controls.=20
>>=20
>> o Download unsigned ActiveX controls.=20
>>=20
>> o Initialize and script ActiveX controls not marked as safe.=20
>>=20
>> o Run ActiveX controls and plug-ins.=20
>>=20
>> o Script ActiveX controls marked safe for scripting.=20
>>=20
>> 7. Click OK, and then click OK again to exit Internet Properties.
>>=20
>> =C2=B7 Try running Windows Update again, continue if it does =
not work.
>>=20
>> =C2=B7 Temporarily turn off personal firewalls, download =
managers, pop-up blockers, and Web acceleration products:
>>=20
>> If you are using one of the following products, temporarily turn off =
the product and then try to use the Office Update site:=20
>>=20
>> o Personal firewalls such as Norton Personal Firewall, McAfee =
Personal Firewalls, or Zone Labs
>>=20
>> o Download managers such as Get Right=20
>>=20
>> o Web accelerators such as Download Accelerator=20
>>=20
>> o Pop-up blockers=20
>>=20
>> Warning: This workaround may make your computer or your network more =
vulnerable to attack by malicious users or by malicious software such as =
viruses. We do not recommend this workaround but are providing this =
information so that you can implement this workaround at your own =
discretion. Use this workaround at your own risk.
>>=20
>> =C2=B7 Try running Windows Update again, continue if it does =
not work.
>>=20
>> =C2=B7 Disable script or proxy settings:
>>=20
>> To do this, follow these steps:
>>=20
>> 1. In Control Panel, double-click the Internet Options icon.=20
>>=20
>> 2. Click the Connections tab, and then click LAN Settings.=20
>>=20
>> 3. Click to clear the Use automatic configuration script check =
box, and then click to clear the Use a proxy server check box.=20
>>=20
>> 4. Make sure that the Automatically detect settings check box is =
selected.=20
>>=20
>> 5. Click OK two times to close the Internet Properties dialog =
box.
>>=20
>> =C2=B7 Try running Windows Update again, continue if it does =
not work.
>>=20
>> =C2=B7 Perform a clean boot on your computer, based on your =
operating system:
>>=20
>> Try to update from the Windows Update site after you start your =
computer by using the appropriate clean boot method that is mentioned in =
the following Microsoft Knowledge Base articles:
>>=20
>> For more information about how to perform a clean boot Windows XP and =
in Windows 2003, click the following article number to view the article =
in the Microsoft Knowledge Base:=20
>>=20
>> 310353 (http://support.microsoft.com/kb/310353/) How to perform a =
clean boot in Windows XP=20
>>=20
>> For more information about how to perform a clean boot in Windows =
2000, click the following article number to view the article in the =
Microsoft Knowledge Base:=20
>>=20
>> 281770 (http://support.microsoft.com/kb/281770/) How to perform =
clean-boot troubleshooting for Windows 2000=20
>>=20
>> For more information about how to perform a clean boot in Windows =
Millennium Edition, click the following article number to view the =
article in the Microsoft Knowledge Base:=20
>>=20
>> 267288 (http://support.microsoft.com/kb/267288/) How to perform a =
clean boot in Windows Millennium Edition=20
>>=20
>> For more information about how to perform a clean boot in Windows 98, =
click the following article number to view the article in the Microsoft =
Knowledge Base:=20
>>=20
>> 192926 (http://support.microsoft.com/kb/192926/) How to perform =
Clean-Boot troubleshooting for Windows 98
>>=20
>> =C2=B7 Check to see if the Automatic Updates is enabled:=20
>>=20
>> 1. Right-click My Computer and select Properties
>>=20
>> 2. Select the Automatic Updates tab and make sure that Automatic =
is selected, and then click OK.=20
>>=20
>> Note: This does not apply to Windows 98.
>>=20
>> =C2=B7 Try running Windows Update again, continue if it does =
not work.
>>=20
>> =C2=B7 Check to see if Automatic Updates is service is =
running:=20
>>=20
>> 1. Click Start, and then click Run.=20
>>=20
>> 2. Type "services.msc" without the quotes and press enter.=20
>>=20
>> 3. The Services window should pop-up. Under the name column find =
Automatic Updates. If it does not appear there skip over this bullet, if =
it is double-click on it.
>>=20
>> 4. The properties dialog should open up. Make sure it says =
"Automatic" in the Startup type box and the Service status says =
"Started".
>>=20
>> Note: This does not apply to Windows 98, ME.
>>=20
>> =C2=B7 Try running Windows Update again, continue if it does =
not work.
>>=20
>> =C2=B7 Register the DLL files:=20
>>=20
>> 1. Click Start, and then click Run.
>>=20
>> 2. Type "command" (or "cmd" on non-98/ME OS) without the quotes =
and press enter.=20
>>=20
>> 3. Type in the following and press return after each line:=20
>>=20
>> =C2=B7 REGSVR32 %windir%\system32\wuapi.dll=20
>>=20
>> =C2=B7 REGSVR32 %windir%\system32\wuaueng.dll=20
>>=20
>> =C2=B7 REGSVR32 %windir%\system32\atl.dll=20
>>=20
>> =C2=B7 REGSVR32 %windir%\system32\wucltui.dll=20
>>=20
>> =C2=B7 REGSVR32 %windir%\system32\wups.dll
>>=20
>> =C2=B7 Enter "exit" and press enter.
>>=20
>> =C2=B7 Try running Windows Update again, continue if it does =
not work.
>>=20
>> =C2=B7 Troubleshoot network connection issues:=20
>>=20
>> Detection failure may be caused by network connection issues.
>>=20
>> If you have a second computer that is connected to the Internet, try =
using the other computer to access the Windows Update Web site.
>>=20
>> If you cannot use the Windows Update installation process because =
your computer is behind a proxy server and the proxy server is =
preventing the Windows Update installation process from working =
correctly, you may have to contact your network administrator or your =
Internet service provided (ISP) to obtain assistance in bypassing or in =
configuring the proxy server.
>>=20
>> =C2=B7 Try running Windows Update again, if Windows Update =
continues not to work please attach your WindowsUpdate.log file. To =
gather your WindowsUpdate.log file:
>>=20
>> 1. Select Start, and then click Run.
>>=20
>> 2. Type "%windir%" and press enter. The WindowsUpdate.log file =
will be located in this folder.
>>=20
>>=20
>> --=20
>> Ben B. [US]
>> =20
>> "Ben B. [US]" <EMail@HideDomain.com> wrote in =
message news:EMail@HideDomain.com...
>> > Bellow is some troubleshooting steps. If at any point you try using =
Windows=20
>> > Update and it begins working again there's no need to continue the=20
>> > troubleshooting steps.
>> >=20
>> >=20
>> >=20
>> > a.. Make sure:
>> > a.. That the account you're running is an administrator account.
>> > b.. That you have the latest Service Pack and Internet Explorer =
version=20
>> > available (see=20
>> > =
http://www.google.com/search?q=3DMicrosoft+Windows+%25version%25+Service+=
Pack=20
>> > and http://www.microsoft.com/windows/ie/default.mspx).
>> > b.. Try running Windows Update again, continue if it does not =
work.
>> > c.. Clear the Temporary Internet Files and History:
>> > 1. Open Internet Explorer, click Tools, click Internet Options, =
and then=20
>> > click the General Tab.
>> >=20
>> > 2. Under Temporary Internet Files, click Delete Files.
>> >=20
>> > 3. Also under Temporary Internet Files, click Settings, and =
then click=20
>> > View Objects.
>> >=20
>> > 4. Right-click the Windows Update Class file (may be called=20
>> > "WUWebControl Class" or something similar), click Remove, and then =
click Yes=20
>> > to confirm.
>> >=20
>> > Note: If you cannot find the Update Class file, continue to the =
next=20
>> > procedure to remove the Windows Update controls.
>> >=20
>> > 5. Start Internet Explorer.
>> >=20
>> > 6. On the Tools menu, click Internet Options.
>> >=20
>> > 7. Click the General tab, and then click Delete Files under =
Temporary=20
>> > Internet files.
>> >=20
>> > 8. Click to clear the Delete all offline content check box, and =
then=20
>> > click OK.
>> >=20
>> > 9. Click Delete Cookies, and then click OK when you are =
prompted for=20
>> > confirmation.
>> >=20
>> > 10. Under Temporary Internet files, click Settings.
>> >=20
>> > 11. In the Settings dialog box, click View Objects.
>> >=20
>> > 12. Right-click the Windows Update Class file (may be called =
"WUWebControl=20
>> > Class" or something similar), click Remove, and then click Yes to =
confirm.
>> >=20
>> > Note: If you cannot find the Update Class file, continue to the =
next=20
>> > procedure to remove the Windows Update controls.
>> >=20
>> > 13. Close the Windows Explorer window, and then click OK in the =
Settings=20
>> > dialog box.
>> >=20
>> > 14. Under History, click Clear History, and then click Yes when you =
are=20
>> > prompted for confirmation.
>> >=20
>> > 15. In the Internet Options dialog box, click OK.
>> >=20
>> > 16. Enable cookies. To do this, follow these steps:
>> >=20
>> > o In Control Panel, double-click the Internet Options icon.
>> >=20
>> > o Click the Privacy tab, and then click Default.
>> >=20
>> > o Click OK.
>> >=20
>> > 17. Click Start, click Run, type %temp%, and then click OK.
>> >=20
>> > 18. In the Windows Explorer window that appears, delete the =
contents of this=20
>> > Temp folder.
>> >=20
>> > Note: Any file that cannot be deleted is probably being used. Make =
sure that=20
>> > you have closed all applications that were running. Then, try to =
delete the=20
>> > contents of this folder again. If you cannot delete a specific =
file, delete=20
>> > all the files that you can delete.
>> >=20
>> > =C2=B7 Try running Windows Update again, continue if it does =
not work.
>> >=20
>> > =C2=B7 Add Windows Update to the Trusted Sites Zone:
>> >=20
>> > 1. From the toolbar in Internet Explorer, click Tools, click =
Internet=20
>> > Options, and then click Security.
>> >=20
>> > 2. Click Trusted Sites Zone, and then click Sites.
>> >=20
>> > 3. Click to clear the Require server verification (https:) for =
all sites=20
>> > in this zone option.
>> >=20
>> > 4. In the Add this Web site to the zone: text box, type=20
>> > http://*.microsoft.com, and then click Add.
>> >=20
>> > 5. Click OK.
>> >=20
>> > 6. Click Custom Level, and then select Enable for the following =
items:
>> >=20
>> > o Download signed ActiveX controls.
>> >=20
>> > o Download unsigned ActiveX controls.
>> >=20
>> > o Initialize and script ActiveX controls not marked as safe.
>> >=20
>> > o Run ActiveX controls and plug-ins.
>> >=20
>> > o Script ActiveX controls marked safe for scripting.
>> >=20
>> > 7. Click OK, and then click OK again to exit Internet =
Properties.
>> >=20
>> > =C2=B7 Try running Windows Update again, continue if it does =
not work.
>> >=20
>> > =C2=B7 Temporarily turn off personal firewalls, download =
managers, pop-up=20
>> > blockers, and Web acceleration products:
>> >=20
>> > If you are using one of the following products, temporarily turn =
off the=20
>> > product and then try to use the Office Update site:
>> >=20
>> > o Personal firewalls such as Norton Personal Firewall, McAfee =
Personal=20
>> > Firewalls, or Zone Labs
>> >=20
>> > o Download managers such as Get Right
>> >=20
>> > o Web accelerators such as Download Accelerator
>> >=20
>> > o Pop-up blockers
>> >=20
>> > Warning: This workaround may make your computer or your network =
more=20
>> > vulnerable to attack by malicious users or by malicious software =
such as=20
>> > viruses. We do not recommend this workaround but are providing this =

>> > information so that you can implement this workaround at your own=20
>> > discretion. Use this workaround at your own risk.
>> >=20
>> > =C2=B7 Try running Windows Update again, continue if it does =
not work.
>> >=20
>> > =C2=B7 Disable script or proxy settings:
>> >=20
>> > To do this, follow these steps:
>> >=20
>> > 1. In Control Panel, double-click the Internet Options icon.
>> >=20
>> > 2. Click the Connections tab, and then click LAN Settings.
>> >=20
>> > 3. Click to clear the Use automatic configuration script check =
box, and=20
>> > then click to clear the Use a proxy server check box.
>> >=20
>> > 4. Make sure that the Automatically detect settings check box =
is=20
>> > selected.
>> >=20
>> > 5. Click OK two times to close the Internet Properties dialog =
box.
>> >=20
>> > =C2=B7 Try running Windows Update again, continue if it does =
not work.
>> >=20
>> > =C2=B7 Perform a clean boot on your computer, based on your =
operating=20
>> > system:
>> >=20
>> > Try to update from the Windows Update site after you start your =
computer by=20
>> > using the appropriate clean boot method that is mentioned in the =
following=20
>> > Microsoft Knowledge Base articles:
>> >=20
>> > For more information about how to perform a clean boot Windows XP =
and in=20
>> > Windows 2003, click the following article number to view the =
article in the=20
>> > Microsoft Knowledge Base:
>> >=20
>> > 310353 (http://support.microsoft.com/kb/310353/) How to perform a =
clean boot=20
>> > in Windows XP
>> >=20
>> > For more information about how to perform a clean boot in Windows =
2000,=20
>> > click the following article number to view the article in the =
Microsoft=20
>> > Knowledge Base:
>> >=20
>> > 281770 (http://support.microsoft.com/kb/281770/) How to perform =
clean-boot=20
>> > troubleshooting for Windows 2000
>> >=20
>> > For more information about how to perform a clean boot in Windows =
Millennium=20
>> > Edition, click the following article number to view the article in =
the=20
>> > Microsoft Knowledge Base:
>> >=20
>> > 267288 (http://support.microsoft.com/kb/267288/) How to perform a =
clean boot=20
>> > in Windows Millennium Edition
>> >=20
>> > For more information about how to perform a clean boot in Windows =
98, click=20
>> > the following article number to view the article in the Microsoft =
Knowledge=20
>> > Base:
>> >=20
>> > 192926 (http://support.microsoft.com/kb/192926/) How to perform =
Clean-Boot=20
>> > troubleshooting for Windows 98
>> >=20
>> > =C2=B7 Check to see if the Automatic Updates is enabled:
>> >=20
>> > 1. Right-click My Computer and select Properties
>> >=20
>> > 2. Select the Automatic Updates tab and make sure that =
Automatic is=20
>> > selected, and then click OK.
>> >=20
>> > Note: This does not apply to Windows 98.
>> >=20
>> > =C2=B7 Try running Windows Update again, continue if it does =
not work.
>> >=20
>> > =C2=B7 Check to see if Automatic Updates is service is =
running:
>> >=20
>> > 1. Click Start, and then click Run.
>> >=20
>> > 2. Type "services.msc" without the quotes and press enter.
>> >=20
>> > 3. The Services window should pop-up. Under the name column =
find=20
>> > Automatic Updates. If it does not appear there skip over this =
bullet, if it=20
>> > is double-click on it.
>> >=20
>> > 4. The properties dialog should open up. Make sure it says =
"Automatic"=20
>> > in the Startup type box and the Service status says "Started".
>> >=20
>> > Note: This does not apply to Windows 98, ME.
>> >=20
>> > =C2=B7 Try running Windows Update again, continue if it does =
not work.
>> >=20
>> > =C2=B7 Register the DLL files:
>> >=20
>> > 1. Click Start, and then click Run.
>> >=20
>> > 2. Type "command" (or "cmd" on non-98/ME OS) without the quotes =
and=20
>> > press enter.
>> >=20
>> > 3. Type in the following and press return after each line:
>> >=20
>> > =C2=B7 REGSVR32 %windir%\system32\wuapi.dll
>> >=20
>> > =C2=B7 REGSVR32 %windir%\system32\wuaueng.dll
>> >=20
>> > =C2=B7 REGSVR32 %windir%\system32\atl.dll
>> >=20
>> > =C2=B7 REGSVR32 %windir%\system32\wucltui.dll
>> >=20
>> > =C2=B7 REGSVR32 %windir%\system32\wups.dll
>> >=20
>> > =C2=B7 Enter "exit" and press enter.
>> >=20
>> > =C2=B7 Try running Windows Update again, continue if it does =
not work.
>> >=20
>> > =C2=B7 Troubleshoot network connection issues:
>> >=20
>> > Detection failure may be caused by network connection issues.
>> >=20
>> > If you have a second computer that is connected to the Internet, =
try using=20
>> > the other computer to access the Windows Update Web site.
>> >=20
>> > If you cannot use the Windows Update installation process because =
your=20
>> > computer is behind a proxy server and the proxy server is =
preventing the=20
>> > Windows Update installation process from working correctly, you may =
have to=20
>> > contact your network administrator or your Internet service =
provided (ISP)=20
>> > to obtain assistance in bypassing or in configuring the proxy =
server.
>> >=20
>> > =C2=B7 Try running Windows Update again, if Windows Update =
continues not=20
>> > to work please attach your WindowsUpdate.log file. To gather your=20
>> > WindowsUpdate.log file:
>> >=20
>> > 1. Select Start, and then click Run.
>> >=20
>> > 2. Type "%windir%" and press enter. The WindowsUpdate.log file =
will be=20
>> > located in this folder.
>> >=20
>> >=20
>> > --=20
>> > Ben B. [US]
>> >=20
>> > "Slimeball" <EMail@HideDomain.com> wrote in message=20
>> > news:_3X7e.7107$EMail@HideDomain.com...
>> >> Hi, I just tried to install the new batch of updates for SP2 and =
this is=20
>> >> the message I get for all of them.
>> >>
>> >> They download fine, just won't install.
>> >>
>> >> Any help would be appreciated.
>> >>
>> >> Thanks.
>> >>=20
>> >=20
>> >
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Content-Type: text/html;
charset="Utf-8"
Content-Transfer-Encoding: quoted-printable

=EF=BB=BF<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<HTML><HEAD>
<META http-equiv=3DContent-Type content=3D"text/html; charset=3Dutf-8">
<META content=3D"MSHTML 6.00.2900.2627" name=3DGENERATOR>
<STYLE></STYLE>
</HEAD>
<BODY>
<DIV>"
<SPAN=20
style=3D"FONT-FAMILY: Symbol; mso-fareast-font-family: Symbol; =
mso-bidi-font-family: Symbol"><SPAN=20
style=3D"mso-list: Ignore">=C2=B7       =20
<FONT=20
face=3DArial>Try running Windows Update again, if Windows =
Update=20
continues not to work please email me your WindowsUpdate.log file. To =
gather=20
your WindowsUpdate.log file: <BR=20
style=3D"mso-special-character: line-break"><?xml:namespace prefix =3D o =
ns =3D=20
"urn:schemas-microsoft-com:office:office" =
/><o:p></o:p>
<FONT=20
face=3DArial><SPAN=20
style=3D"FONT-FAMILY: Tahoma; mso-fareast-font-family: Tahoma"><SPAN=20
style=3D"mso-list: Ignore">1.<SPAN=20
style=3D"FONT: 7pt 'Times New Roman'">    =20
Select Start, =
and then=20
click Run.<o:p></o:p>
<FONT=20
face=3DArial><SPAN=20
style=3D"FONT-FAMILY: Tahoma; mso-fareast-font-family: Tahoma"><SPAN=20
style=3D"mso-list: Ignore">2.<SPAN=20
style=3D"FONT: 7pt 'Times New Roman'">    =20
Type =
=E2=80=9C%windir%=E2=80=9D and press=20
enter. The WindowsUpdate.log file will be located in this folder. Please =
email=20
this file along with as much information about your issue (error =
messages and=20
numbers) to NOSPAM.<?xml:namespace prefix =3D st1 ns =3D=20
"urn:schemas-microsoft-com:office:smarttags" /><st1:PersonName><SPAN=20
style=3D"FONT-FAMILY: =
Tahoma">EMail@HideDomain.com</st1:PersonName><SPAN=20
style=3D"FONT-FAMILY: =
Tahoma">.NOSPAM."<o:p></o:p></DIV>
<DIV> -- Ben B. =
[US]  </DIV>
<DIV>"Jeff in MI" <Jeff in <A=20
href=3D"mailto:EMail@HideDomain.com">EMail@HideDomain.com</A>> wrote=20
in message <A=20
href=3D"news:EMail@HideDomain.com">news:EMail@HideDomain.com</=
A><FONT=20
face=3DArial size=3D2>...</DIV>> =
None of these=20
worked for me. > All my downloads have a 0 value (empty) and are =
unable to=20
install. > So I'm assuming they're on my system somewhere but =
unable to=20
install > Ideas anyone? > > "Ben B. [US]" =
wrote: >=20
 >> Bellow is some troubleshooting steps. If at any point you =
try using=20
Windows Update and it begins working again there's no need to continue =
the=20
troubleshooting steps. >> >> >>=20
 >>   a.. Make =
sure: >>     a..=20
That the account you're running is an administrator=20
account. >>     b.. That you have the =
latest=20
Service Pack and Internet Explorer version available (see <A=20
href=3D"http://www.google.com/search?q=3DMicrosoft+Windows+%25version%25+=
Service+Pack"><FONT=20
face=3DArial=20
size=3D2>http://www.google.com/search?q=3DMicrosoft+Windows+%25version%25=
+Service+Pack</A><FONT=20
face=3DArial size=3D2> and <A=20
href=3D"http://www.microsoft.com/windows/ie/default.mspx">http://www.microsoft.com/windows/ie/default.mspx</A><FONT=
=20
face=3DArial size=3D2>). >>   b.. Try running Windows =
Update=20
again, continue if it does not work. >>   c.. Clear =
the=20
Temporary Internet Files and History: >> =
1.    =20
Open Internet Explorer, click Tools, click Internet Options, and then =
click the=20
General Tab. >> >> 2.     Under=20
Temporary Internet Files, click Delete Files. >> >>=20
3.     Also under Temporary Internet Files, click =
Settings,=20
and then click View Objects. >> >>=20
4.     Right-click the Windows Update Class file =
(may be=20
called "WUWebControl Class" or something similar), click Remove, and =
then click=20
Yes to confirm. >> >> Note: If you cannot find the =
Update=20
Class file, continue to the next procedure to remove the Windows Update=20
controls. >> >> 5.     Start =
Internet=20
Explorer. >> >> 6.     On the =
Tools=20
menu, click Internet Options. >> >>=20
7.     Click the General tab, and then click Delete =
Files=20
under Temporary Internet files. >> >>=20
8.     Click to clear the Delete all offline content =
check=20
box, and then click OK. >> >> =
9.    =20
Click Delete Cookies, and then click OK when you are prompted for =
confirmation.=20
 >> >> 10. Under Temporary Internet files, click =
Settings.=20
 >> >> 11. In the Settings dialog box, click View =
Objects.=20
 >> >> 12. Right-click the Windows Update Class file =
(may be=20
called "WUWebControl Class" or something similar), click Remove, and =
then click=20
Yes to confirm. >> >> Note: If you cannot find the =
Update=20
Class file, continue to the next procedure to remove the Windows Update=20
controls. >> >> 13. Close the Windows Explorer =
window, and=20
then click OK in the Settings dialog box. >> >> 14. =
Under=20
History, click Clear History, and then click Yes when you are prompted =
for=20
confirmation. >> >> 15. In the Internet Options =
dialog box,=20
click OK. >> >> 16. Enable cookies. To do this, =
follow these=20
steps: >> >> o       In =
Control=20
Panel, double-click the Internet Options icon. >> >> =

o       Click the Privacy tab, and then =
click=20
Default. >> >> o       =
Click=20
OK. >> >> 17. Click Start, click Run, type %temp%, =
and then=20
click OK. >> >> 18. In the Windows Explorer window =
that=20
appears, delete the contents of this Temp folder. >> =
 >>=20
Note: Any file that cannot be deleted is probably being used. Make sure =
that you=20
have closed all applications that were running. Then, try to delete the =
contents=20
of this folder again. If you cannot delete a specific file, delete all =
the files=20
that you can delete. >> >>=20
=C2=B7        Try running Windows =
Update again,=20
continue if it does not work. >> >>=20
=C2=B7        Add Windows Update to =
the Trusted=20
Sites Zone: >> >> 1.     From the =
toolbar=20
in Internet Explorer, click Tools, click Internet Options, and then =
click=20
Security. >> >> 2.     Click =
Trusted=20
Sites Zone, and then click Sites. >> >>=20
3.     Click to clear the Require server =
verification=20
(https:) for all sites in this zone option. >> >>=20
4.     In the Add this Web site to the zone: text =
box, type=20
<A href=3D"http://*.microsoft.com">http://*.microsoft.com</A>, =
and then click=20
Add. >> >> 5.     Click OK. =
 >>=20
 >> 6.     Click Custom Level, and then =
select=20
Enable for the following items: >> >>=20
o       Download signed ActiveX controls.=20
 >> >> o       Download =

unsigned ActiveX controls. >> >>=20
o       Initialize and script ActiveX =
controls not=20
marked as safe. >> >> =
o      =20
Run ActiveX controls and plug-ins. >> >>=20
o       Script ActiveX controls marked =
safe for=20
scripting. >> >> 7.     Click =
OK, and=20
then click OK again to exit Internet Properties. >> =
 >>=20
=C2=B7        Try running Windows =
Update again,=20
continue if it does not work. >> >>=20
=C2=B7        Temporarily turn off =
personal=20
firewalls, download managers, pop-up blockers, and Web acceleration=20
products: >> >> If you are using one of the following =

products, temporarily turn off the product and then try to use the =
Office Update=20
site: >> >> o       =
Personal=20
firewalls such as Norton Personal Firewall, McAfee Personal Firewalls, =
or Zone=20
Labs >> >> o       =
Download=20
managers such as Get Right >> >>=20
o       Web accelerators such as Download=20
Accelerator >> >> =
o      =20
Pop-up blockers >> >> Warning: This workaround may =
make your=20
computer or your network more vulnerable to attack by malicious users or =
by=20
malicious software such as viruses. We do not recommend this workaround =
but are=20
providing this information so that you can implement this workaround at =
your own=20
discretion. Use this workaround at your own risk. >> =
 >>=20
=C2=B7        Try running Windows =
Update again,=20
continue if it does not work. >> >>=20
=C2=B7        Disable script or proxy =

settings: >> >> To do this, follow these =
steps: >>=20
 >> 1.     In Control Panel, double-click =
the=20
Internet Options icon. >> >> =
2.    =20
Click the Connections tab, and then click LAN Settings. >>=20
 >> 3.     Click to clear the Use automatic =

configuration script check box, and then click to clear the Use a proxy =
server=20
check box. >> >> 4.     Make =
sure that=20
the Automatically detect settings check box is selected. >>=20
 >> 5.     Click OK two times to close the =
Internet=20
Properties dialog box. >> >>=20
=C2=B7        Try running Windows =
Update again,=20
continue if it does not work. >> >>=20
=C2=B7        Perform a clean boot on =
your=20
computer, based on your operating system: >> >> Try =
to update=20
from the Windows Update site after you start your computer by using the=20
appropriate clean boot method that is mentioned in the following =
Microsoft=20
Knowledge Base articles: >> >> For more information =
about how=20
to perform a clean boot Windows XP and in Windows 2003, click the =
following=20
article number to view the article in the Microsoft Knowledge Base: =
 >>=20
 >> 310353 (<A=20
href=3D"http://support.microsoft.com/kb/310353/">http://support.microsoft.com/kb/310353/</A>) How to perform a clean boot in Windows XP >> =
 >> For=20
more information about how to perform a clean boot in Windows 2000, =
click the=20
following article number to view the article in the Microsoft Knowledge =
Base:=20
 >> >> 281770 (<A=20
href=3D"http://support.microsoft.com/kb/281770/">http://support.microsoft.com/kb/281770/</A>) How to perform clean-boot troubleshooting for Windows 2000 =
 >>=20
 >> For more information about how to perform a clean boot in =
Windows=20
Millennium Edition, click the following article number to view the =
article in=20
the Microsoft Knowledge Base: >> >> 267288 =
(<A=20
href=3D"http://support.microsoft.com/kb/267288/">http://support.microsoft.com/kb/267288/</A>) How to perform a clean boot in Windows Millennium Edition =
 >>=20
 >> For more information about how to perform a clean boot in =
Windows=20
98, click the following article number to view the article in the =
Microsoft=20
Knowledge Base: >> >> 192926 (<A=20
href=3D"http://support.microsoft.com/kb/192926/">http://support.microsoft.com/kb/192926/</A>) How to perform Clean-Boot troubleshooting for Windows =
98 >>=20
 >> =C2=B7        Check to =
see if the=20
Automatic Updates is enabled: >> >>=20
1.     Right-click My Computer and select=20
Properties >> >> 2.     Select =
the=20
Automatic Updates tab and make sure that Automatic is selected, and then =
click=20
OK. >> >> Note: This does not apply to Windows=20
98. >> >> =
=C2=B7        Try=20
running Windows Update again, continue if it does not work. >>=20
 >> =C2=B7        Check to =
see if=20
Automatic Updates is service is running: >> >>=20
1.     Click Start, and then click Run. >> =

 >> 2.     Type "services.msc" without the =
quotes=20
and press enter. >> >> 3.     =
The=20
Services window should pop-up. Under the name column find Automatic =
Updates. If=20
it does not appear there skip over this bullet, if it is double-click on =

it. >> >> 4.     The properties =
dialog=20
should open up. Make sure it says "Automatic" in the Startup type box =
and the=20
Service status says "Started". >> >> Note: This does =
not=20
apply to Windows 98, ME. >> >>=20
=C2=B7        Try running Windows =
Update again,=20
continue if it does not work. >> >>=20
=C2=B7        Register the DLL files: =
 >>=20
 >> 1.     Click Start, and then click=20
Run. >> >> 2.     Type "command" =
(or=20
"cmd" on non-98/ME OS) without the quotes and press enter. >>=20
 >> 3.     Type in the following and press =
return=20
after each line: >> >>=20
=C2=B7        REGSVR32 =
%windir%\system32\wuapi.dll=20
 >> >> =
=C2=B7        REGSVR32=20
%windir%\system32\wuaueng.dll >> >>=20
=C2=B7        REGSVR32 =
%windir%\system32\atl.dll=20
 >> >> =
=C2=B7        REGSVR32=20
%windir%\system32\wucltui.dll >> >>=20
=C2=B7        REGSVR32=20
%windir%\system32\wups.dll >> >>=20
=C2=B7        Enter "exit" and press=20
enter. >> >> =
=C2=B7        Try=20
running Windows Update again, continue if it does not work. >>=20
 >> =C2=B7        =
Troubleshoot network=20
connection issues: >> >> Detection failure may be =
caused by=20
network connection issues. >> >> If you have a second =

computer that is connected to the Internet, try using the other computer =
to=20
access the Windows Update Web site. >> >> If you =
cannot use=20
the Windows Update installation process because your computer is behind =
a proxy=20
server and the proxy server is preventing the Windows Update =
installation=20
process from working correctly, you may have to contact your network=20
administrator or your Internet service provided (ISP) to obtain =
assistance in=20
bypassing or in configuring the proxy server. >> >>=20
=C2=B7        Try running Windows =
Update again, if=20
Windows Update continues not to work please attach your =
WindowsUpdate.log file.=20
To gather your WindowsUpdate.log file: >> >>=20
1.     Select Start, and then click Run. >> =

 >> 2.     Type "%windir%" and press enter. =
The=20
WindowsUpdate.log file will be located in this folder. >> =
 >>=20
 >> -- >> Ben B. [US] >>  >> =
"Ben B.=20
[US]" <<A =
href=3D"mailto:EMail@HideDomain.com"><FONT=20
face=3DArial =
size=3D2>EMail@HideDomain.com</A><FONT=20
face=3DArial size=3D2>> wrote in message <A=20
href=3D"news:EMail@HideDomain.com">news:EMail@HideDomain.com</A>... >> > Bellow is some troubleshooting steps. If =
at any=20
point you try using Windows >> > Update and it begins =
working again=20
there's no need to continue the >> > troubleshooting=20
steps. >> > >> > >> > >> =

>  a.. Make sure: >> >    a.. That =
the=20
account you're running is an administrator account. >>=20
>    b.. That you have the latest Service Pack and =
Internet=20
Explorer version >> > available (see >> > =
<A=20
href=3D"http://www.google.com/search?q=3DMicrosoft+Windows+%25version%25+=
Service+Pack"><FONT=20
face=3DArial=20
size=3D2>http://www.google.com/search?q=3DMicrosoft+Windows+%25version%25=
+Service+Pack</A><FONT=20
face=3DArial size=3D2> >> > and <A=20
href=3D"http://www.microsoft.com/windows/ie/default.mspx">http://www.microsoft.com/windows/ie/default.mspx</A><FONT=
=20
face=3DArial size=3D2>). >> >  b.. Try running Windows =
Update=20
again, continue if it does not work. >> >  c.. Clear =
the=20
Temporary Internet Files and History: >> >=20
1.     Open Internet Explorer, click Tools, click =
Internet=20
Options, and then >> > click the General Tab. >> =
>=20
 >> > 2.     Under Temporary Internet =
Files,=20
click Delete Files. >> > >> >=20
3.     Also under Temporary Internet Files, click =
Settings,=20
and then click >> > View Objects. >> > =
 >>=20
> 4.     Right-click the Windows Update Class =
file (may=20
be called >> > "WUWebControl Class" or something similar), =
click=20
Remove, and then click Yes >> > to confirm. >> =
>=20
 >> > Note: If you cannot find the Update Class file, =
continue to=20
the next >> > procedure to remove the Windows Update=20
controls. >> > >> > 5.     =
Start=20
Internet Explorer. >> > >> > =
6.    =20
On the Tools menu, click Internet Options. >> > >> =
>=20
7.     Click the General tab, and then click Delete =
Files=20
under Temporary >> > Internet files. >> > =
 >>=20
> 8.     Click to clear the Delete all offline =
content=20
check box, and then >> > click OK. >> > =
 >>=20
> 9.     Click Delete Cookies, and then click OK =
when you=20
are prompted for >> > confirmation. >> > =
 >>=20
> 10. Under Temporary Internet files, click Settings. >> =
>=20
 >> > 11. In the Settings dialog box, click View=20
Objects. >> > >> > 12. Right-click the Windows =
Update=20
Class file (may be called "WUWebControl >> > Class" or =
something=20
similar), click Remove, and then click Yes to confirm. >> >=20
 >> > Note: If you cannot find the Update Class file, =
continue to=20
the next >> > procedure to remove the Windows Update=20
controls. >> > >> > 13. Close the Windows =
Explorer=20
window, and then click OK in the Settings >> > dialog=20
box. >> > >> > 14. Under History, click Clear =
History,=20
and then click Yes when you are >> > prompted for=20
confirmation. >> > >> > 15. In the Internet =
Options=20
dialog box, click OK. >> > >> > 16. Enable =
cookies. To=20
do this, follow these steps: >> > >> >=20
o       In Control Panel, double-click the =

Internet Options icon. >> > >> >=20
o       Click the Privacy tab, and then =
click=20
Default. >> > >> >=20
o       Click OK. >> > =
 >>=20
> 17. Click Start, click Run, type %temp%, and then click =
OK. >>=20
> >> > 18. In the Windows Explorer window that appears, =
delete=20
the contents of this >> > Temp folder. >> >=20
 >> > Note: Any file that cannot be deleted is probably =
being used.=20
Make sure that >> > you have closed all applications that =
were=20
running. Then, try to delete the >> > contents of this =
folder=20
again. If you cannot delete a specific file, delete >> > =
all the=20
files that you can delete. >> > >> >=20
=C2=B7        Try running Windows =
Update again,=20
continue if it does not work. >> > >> >=20
=C2=B7        Add Windows Update to =
the Trusted=20
Sites Zone: >> > >> > =
1.     From=20
the toolbar in Internet Explorer, click Tools, click Internet =
 >> >=20
Options, and then click Security. >> > >> >=20
2.     Click Trusted Sites Zone, and then click=20
Sites. >> > >> > 3.     =
Click to=20
clear the Require server verification (https:) for all sites =
 >> >=20
in this zone option. >> > >> >=20
4.     In the Add this Web site to the zone: text =
box, type=20
 >> > <A href=3D"http://*.microsoft.com">http://*.microsoft.com</A>, =
and then click=20
Add. >> > >> > 5.     Click =

OK. >> > >> > 6.     Click =
Custom=20
Level, and then select Enable for the following items: >> >=20
 >> > o       Download signed =
ActiveX=20
controls. >> > >> >=20
o       Download unsigned ActiveX=20
controls. >> > >> >=20
o       Initialize and script ActiveX =
controls not=20
marked as safe. >> > >> >=20
o       Run ActiveX controls and=20
plug-ins. >> > >> >=20
o       Script ActiveX controls marked =
safe for=20
scripting. >> > >> > 7.     =
Click=20
OK, and then click OK again to exit Internet Properties. >> =
>=20
 >> > =C2=B7        Try =
running=20
Windows Update again, continue if it does not work. >> >=20
 >> > =C2=B7        =
Temporarily turn=20
off personal firewalls, download managers, pop-up >> > =
blockers,=20
and Web acceleration products: >> > >> > If you =
are=20
using one of the following products, temporarily turn off the =
 >> >=20
product and then try to use the Office Update site: >> >=20
 >> > o       Personal =
firewalls such=20
as Norton Personal Firewall, McAfee Personal >> > =
Firewalls, or=20
Zone Labs >> > >> >=20
o       Download managers such as Get=20
Right >> > >> > =
o      =20
Web accelerators such as Download Accelerator >> > =
 >> >=20
o       Pop-up blockers >> >=20
 >> > Warning: This workaround may make your computer or =
your=20
network more >> > vulnerable to attack by malicious users =
or by=20
malicious software such as >> > viruses. We do not =
recommend this=20
workaround but are providing this >> > information so that =
you can=20
implement this workaround at your own >> > discretion. Use =
this=20
workaround at your own risk. >> > >> >=20
=C2=B7        Try running Windows =
Update again,=20
continue if it does not work. >> > >> >=20
=C2=B7        Disable script or proxy =

settings: >> > >> > To do this, follow these=20
steps: >> > >> > 1.     In =
Control=20
Panel, double-click the Internet Options icon. >> > =
 >>=20
> 2.     Click the Connections tab, and then =
click LAN=20
Settings. >> > >> > 3.     =
Click to=20
clear the Use automatic configuration script check box, and >> =
>=20
then click to clear the Use a proxy server check box. >> >=20
 >> > 4.     Make sure that the =
Automatically=20
detect settings check box is >> > selected. >> =
>=20
 >> > 5.     Click OK two times to close =
the=20
Internet Properties dialog box. >> > >> >=20
=C2=B7        Try running Windows =
Update again,=20
continue if it does not work. >> > >> >=20
=C2=B7        Perform a clean boot on =
your=20
computer, based on your operating >> > system: >> =
>=20
 >> > Try to update from the Windows Update site after you =
start=20
your computer by >> > using the appropriate clean boot =
method that=20
is mentioned in the following >> > Microsoft Knowledge Base =

articles: >> > >> > For more information about =
how to=20
perform a clean boot Windows XP and in >> > Windows 2003, =
click the=20
following article number to view the article in the >> > =
Microsoft=20
Knowledge Base: >> > >> > 310353 (<A=20
href=3D"http://support.microsoft.com/kb/310353/">http://support.microsoft.com/kb/310353/</A>) How to perform a clean boot >> > in Windows =
XP >>=20
> >> > For more information about how to perform a clean =
boot in=20
Windows 2000, >> > click the following article number to =
view the=20
article in the Microsoft >> > Knowledge Base: >> =
>=20
 >> > 281770 (<A=20
href=3D"http://support.microsoft.com/kb/281770/">http://support.microsoft.com/kb/281770/</A>) How to perform clean-boot >> > troubleshooting =
for Windows=20
2000 >> > >> > For more information about how =
to=20
perform a clean boot in Windows Millennium >> > Edition, =
click the=20
following article number to view the article in the >> > =
Microsoft=20
Knowledge Base: >> > >> > 267288 (<A=20
href=3D"http://support.microsoft.com/kb/267288/">http://support.microsoft.com/kb/267288/</A>) How to perform a clean boot >> > in Windows =
Millennium=20
Edition >> > >> > For more information about =
how to=20
perform a clean boot in Windows 98, click >> > the =
following=20
article number to view the article in the Microsoft Knowledge =
 >> >=20
Base: >> > >> > 192926 (<A=20
href=3D"http://support.microsoft.com/kb/192926/">http://support.microsoft.com/kb/192926/</A>) How to perform Clean-Boot >> > troubleshooting =
for Windows=20
98 >> > >> >=20
=C2=B7        Check to see if the =
Automatic=20
Updates is enabled: >> > >> >=20
1.     Right-click My Computer and select=20
Properties >> > >> > 2.     =
Select=20
the Automatic Updates tab and make sure that Automatic is >> =
>=20
selected, and then click OK. >> > >> > Note: =
This does=20
not apply to Windows 98. >> > >> >=20
=C2=B7        Try running Windows =
Update again,=20
continue if it does not work. >> > >> >=20
=C2=B7        Check to see if =
Automatic Updates is=20
service is running: >> > >> >=20
1.     Click Start, and then click Run. >> =
>=20
 >> > 2.     Type "services.msc" without =
the=20
quotes and press enter. >> > >> >=20
3.     The Services window should pop-up. Under the =
name=20
column find >> > Automatic Updates. If it does not appear =
there=20
skip over this bullet, if it >> > is double-click on=20
it. >> > >> > 4.     The =
properties=20
dialog should open up. Make sure it says "Automatic" >> > =
in the=20
Startup type box and the Service status says "Started". >> > =

 >> > Note: This does not apply to Windows 98, =
ME. >> >=20
 >> > =C2=B7        Try =
running=20
Windows Update again, continue if it does not work. >> >=20
 >> > =C2=B7        =
Register the DLL=20
files: >> > >> > 1.     =
Click=20
Start, and then click Run. >> > >> >=20
2.     Type "command" (or "cmd" on non-98/ME OS) =
without the=20
quotes and >> > press enter. >> > >> =
>=20
3.     Type in the following and press return after =
each=20
line: >> > >> >=20
=C2=B7        REGSVR32=20
%windir%\system32\wuapi.dll >> > >> >=20
=C2=B7        REGSVR32=20
%windir%\system32\wuaueng.dll >> > >> >=20
=C2=B7        REGSVR32=20
%windir%\system32\atl.dll >> > >> >=20
=C2=B7        REGSVR32=20
%windir%\system32\wucltui.dll >> > >> >=20
=C2=B7        REGSVR32=20
%windir%\system32\wups.dll >> > >> >=20
=C2=B7        Enter "exit" and press=20
enter. >> > >> >=20
=C2=B7        Try running Windows =
Update again,=20
continue if it does not work. >> > >> >=20
=C2=B7        Troubleshoot network =
connection=20
issues: >> > >> > Detection failure may be =
caused by=20
network connection issues. >> > >> > If you =
have a=20
second computer that is connected to the Internet, try using =
 >> >=20
the other computer to access the Windows Update Web site. >> =
>=20
 >> > If you cannot use the Windows Update installation =
process=20
because your >> > computer is behind a proxy server and the =
proxy=20
server is preventing the >> > Windows Update installation =
process=20
from working correctly, you may have to >> > contact your =
network=20
administrator or your Internet service provided (ISP) >> > =
to=20
obtain assistance in bypassing or in configuring the proxy =
server. >>=20
> >> > =C2=B7        =
Try running=20
Windows Update again, if Windows Update continues not >> > =
to work=20
please attach your WindowsUpdate.log file. To gather your >> =
>=20
WindowsUpdate.log file: >> > >> >=20
1.     Select Start, and then click Run. >> =
>=20
 >> > 2.     Type "%windir%" and press =
enter.=20
The WindowsUpdate.log file will be >> > located in this=20
folder. >> > >> > >> > -- =
 >>=20
> Ben B. [US] >> > >> > "Slimeball" =
<<A=20
href=3D"mailto:EMail@HideDomain.com">EMail@HideDomain.com</A>> =
wrote in=20
message >> > <A=20
href=3D"news:_3X7e.7107$EMail@HideDomain.com">news:_3X7e.7107$EMail@HideDomain.com</A>... >> >> Hi, I just tried to install the new =
batch of=20
updates for SP2 and this is >> >> the message I get for =
all of=20
them. >> >> >> >> They download fine, just =
won't=20
install. >> >> >> >> Any help would be=20
appreciated. >> >> >> >> =
Thanks. >>=20
>> >> > >> ></BODY></HTML>

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