hp 700 series

Windows XP Support >> hp 700 series I have an hp combo p/s/c/ . the printer and copier are working but i cant
access the scanner...error message says to uninstall and reinstall. when i go
to add/remove programs I am unable to uninstall....if I try to install error
message says "already installed" help!!!!!

Windows XP438

Windows XP Support >> hp 700 series We have a HP 720 working under Windows XP --- We spent a lot of time on the
HP web site getting the CORRECT drivers so that all features of the HP 720
would work properly.
HP is adament (sp?) about following their very specific procedure when using
the 700 series printers with Windows XP, 2000 or NT.
GO to their web site first and see if they can help resolve the problem.
Bb

"pam" wrote:

> I have an hp combo p/s/c/ . the printer and copier are working but i cant
> access the scanner...error message says to uninstall and reinstall. when i go
> to add/remove programs I am unable to uninstall....if I try to install error
> message says "already installed" help!!!!!

Windows XP Support >> hp 700 series I'm having the same problem. I just updated my Java platform and the printer
seemed to stop working right after that.

Scanner Failure and it says turn machine off then on again.

That didn't work.

When I reload the software, I get a message about Java Virtual Machine
during the install.

I went to HP home page and it said I needed MSJVM to install printer.

Went to Java home page and looked for MSJVM. It said if I didn't have it,
to download it.

I started to download it and it said I already have it.

Checked with Microsoft Java Virtual Machine diognostic tool. It said I
didn't have MSJVM.

I don't have MSJVM in my IE Properties anymore.

Do I need to have MSJVM to load the HP 750 all-in-one printer? It seems as
if I do.

If the printer needs MSJVM in order to load and I don't have it, how do I
get it? Obviously, upgrading to Jave to 5.0 did something to remove MSJVM.

Bottom line: Do I now have to purchase another printer that doesn't rely on
MSJVM to run?

Am I confused?

I'd say.

Michael

"Babs, "I'm Just the Wife"" wrote:

> We have a HP 720 working under Windows XP --- We spent a lot of time on the
> HP web site getting the CORRECT drivers so that all features of the HP 720
> would work properly.
> HP is adament (sp?) about following their very specific procedure when using
> the 700 series printers with Windows XP, 2000 or NT.
> GO to their web site first and see if they can help resolve the problem.
> Bb
>
>
> "pam" wrote:
>
> > I have an hp combo p/s/c/ . the printer and copier are working but i cant
> > access the scanner...error message says to uninstall and reinstall. when i go
> > to add/remove programs I am unable to uninstall....if I try to install error
> > message says "already installed" help!!!!!

Windows XP Support >> hp 700 series
Hello Michael BN:

I remember having a ton of trouble with the JVM updates on both my Windows
98 and Windows 2000 machines, but not on my XP machine.

Just a word of caution here:
Have you installed all of the updates, etc. from Microsoft's Windows Update
site?
Be sure you are up-to-date before updating any componentry or softwares!!

My experience with using Windows XP and any peripherals that are older in
design (like my HP 720c Deskjet all in one printer, scanner, fax); is that
whenever I do cetain updates or install new software, I would often encounter
a problem with the printer in some manner, causing me to have to uninstall
the darn thing (the printer) and ther re-install it again.
This furiates me as I lose any data saved in the HP folders like my fax
address book and previous saved fax data. (So I am smarter and wiser now and
keep those critical files elsewhere and also I unplug the printer from the pc
whenever installing any new now - also - HP isn't much help under these
pretenses as they do not want to have to tell you your printer needs a tomb
and you need a new printer - so they give you a run around about
un-installing and re-installing your printer to solve the problem-s-!)

Nonetheless, this seems to work for me:

But please make sure your Windows Updates are current!

dump whatever you have already downloaded and restart the pc.

-Repeat the update download or install -- AND -- be certain to re-start the
computer immediately to follow.

----if a problem develops----

1st:
Re-start the pc in SAFE-mode ...this is bit tricky, you have to be
repeatedly tapping on the F8 key while the machine is restarting, if it goes
to normal mode, you missed it, you have to do it again and be sure you are on
that F8 key pronto!

Just the mere action of starting in SAFE MODE sometimes "cures" your problem;
if not... then: (while you are in safe mode) go to the device manager (right
-click:"My Computer", "Properties", "Hardware")
scroll down to the PORTS and seelct the ECP (or lpt port) and right click -
and then select from the tabs at the top "Driver" and then select "Re-Install
Driver".

Then re-start your computer (let it go to normal mode).

Still have a problem?

(2nd:)
Try uninstalling the printer (be sure to do this from the Device Manager -
see steps to get there noted above) and re-start the computer ...
The re-start should activate the Wizard to finding new Hardware and let it
re-install the printer.
If the Wizard does NOT find "New Hardware" - re-start computer by doing a
complete "Shut Down".
Let the Wizard install the drivers (do not use your disk), because XP's
drivers should be correct by now -
If you do use your disk, then be sure to visit Hewlett Packards web site to
get the latest driver download (if there is one!)

Hope that helps.
But I am inclined to think that you should not be having problems if all
your Windows Updates and Browser updates are complete.
*********************************************************

"MichaelBN" wrote:

> I'm having the same problem. I just updated my Java platform and the printer
> seemed to stop working right after that.
>
> Scanner Failure and it says turn machine off then on again.
>
> That didn't work.
>
> When I reload the software, I get a message about Java Virtual Machine
> during the install.
>
> I went to HP home page and it said I needed MSJVM to install printer.
>
> Went to Java home page and looked for MSJVM. It said if I didn't have it,
> to download it.
>
> I started to download it and it said I already have it.
>
> Checked with Microsoft Java Virtual Machine diognostic tool. It said I
> didn't have MSJVM.
>
> I don't have MSJVM in my IE Properties anymore.
>
> Do I need to have MSJVM to load the HP 750 all-in-one printer? It seems as
> if I do.
>
> If the printer needs MSJVM in order to load and I don't have it, how do I
> get it? Obviously, upgrading to Jave to 5.0 did something to remove MSJVM.
>
> Bottom line: Do I now have to purchase another printer that doesn't rely on
> MSJVM to run?
>
> Am I confused?
>
> I'd say.
>
> Michael
>
> "Babs, "I'm Just the Wife"" wrote:
>
> > We have a HP 720 working under Windows XP --- We spent a lot of time on the
> > HP web site getting the CORRECT drivers so that all features of the HP 720
> > would work properly.
> > HP is adament (sp?) about following their very specific procedure when using
> > the 700 series printers with Windows XP, 2000 or NT.
> > GO to their web site first and see if they can help resolve the problem.
> > Bb
> >
> >
> > "pam" wrote:
> >
> > > I have an hp combo p/s/c/ . the printer and copier are working but i cant
> > > access the scanner...error message says to uninstall and reinstall. when i go
> > > to add/remove programs I am unable to uninstall....if I try to install error
> > > message says "already installed" help!!!!!