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Index ‹ Windows XP ‹ Windows XP Security
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- 1
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- Windows XP Perform Maintain >> Volume labelI own a Sony PCG-FXA36. The drive was divided into two sections
(partitioned??), C and D, by the manufacturer. C section is FAT; D is NTFS.
I've tried to convert the C section to NTFS using the "help convert" command
in the DOS window, but the response I get is that I need the correct Volume
label. I've right clicked on the drive icons within "my computer", but there
are no volume labels specific to the drives. Question: How do I assign
volume labels to C and to D? I'm a neophyte at this; thank you for whatever
help you can provide to me.
--
Marco
- 3
- Windows XP >> Printer installs in safe modeHi
My HP3250 printer stopped printing suddenly. the job was left in the print
job. I deleted the printer and now when I plug in the usb cable XP starts to
auto install the HP3340 not 3250, I only have the 3250 connected and never
had another printer in the 3*** range ,printer and stops to say the printer
not installed properly . I have used the proper disk . If I try installing
it from the cd nothing happens. Another strange thing I noticed is that when
i startup in SAFE Mode a message appears saying the printer cannot be
installed. I also noticed the .EXE icons on the CD look like the old dos
icons and don't have the 'engine' icon.
I have the latest anti virus installed - no viruses
Pls help
Thanks
Leon
- 4
- Windows XP Perform Maintain >> SERVICES.EXE - Extremely large HD I/O on every boot - system crawlI cannot figure this one out... I hope somebody here has a clue about this.
I have a workstation where on every boot, it will have a very large amount
of hard drive IO for about 15 minutes. My first thoughts were Virus Scan or
Windows Defender. I did some digging using SysInternal's Process Explorer
and FileMon.
What I found surprised me... The culprit was SERVICES.EXE. According to
Process Explorer, the only two service threads hosted under that process are
EventLog and PlugPlay. However, from what I understand, SERVICES.EXE is also
the host of the SCM, so all other services are spawned from it... Although
they are in their own unique processes, so I am assuming I wouldn't see hard
drive I/O in services.exe related to deeper service.
FileMon revealed that SERVICES.EXE is "touching" every single file on my
hard drive. It does the following to each file: Open, Query Information,
Query Security, Set Security, Close.
Fifteen minutes later, it's done.
What is going on here?
Some additional information...
- SERVICES.EXE - I/O Reads: 600, I/O Writes: 13,565, I/O Other: 897,745
- Entire hard drive is cleared of all NTFS auditing entries (SACL)
- Audit object access is disabled in security policy settings
- Nothing shows up in the System or Application event logs, except normal
messages, such as "event log service started" and then each various service
starting and a few .NET 2.0 Runtime errors (shim database error - known issue
from MS and unrelated).
- Virus scanner is McAfee and windows defender beta is running, but neither
process shows disk usage and both have automatic scheduled system scans
disabled.
--
Timothy Carroll
2000 MCSA/MCSE: Security
Security+
www.avianwaves.com
- 5
- 6
- 7
- Windows XP Network >> Sharing Problem in XP media CenterHi, I facing the sharing problem for the last weak. In
my home there are three PCs connected to each other via HUB. In my
server there are two partitions namely C & D. Recently I installed
winXP media center on my C drive. I have two lan cards, one for local
lan & other for static IP given by my ISP. I am using 192.168.0.1, 0.2
& 0.3 (private IP)in all the three pcs. All the PCs are able to ping
each other, even as yahoo IP, but whenever I tried to open any website
in address bar I get the messege that "page cann't be dispalyed" in
remaining two pcs except my server. When I typed the yahoo IP in
address bar It opened on my client machine.
So being disappointed I installed windows server 2003 on my D
partition, When I boot my PC in 2003 server Internet started working in
all the pcs, but not in media center.
Please solve my problem.
Reagrds,
Himanshu
- 8
- Windows XP Support >> List wallpapers Windows XP & Vistahttp://www.freezewall.com/w/Windows//OW039">Windows Vista - 1 (20)
http://www.freezewall.com/w/Windows//OW040">Windows Vista - 2 (20)
http://www.freezewall.com/w/Windows//OW001">Windows XP - 1 (20)
http://www.freezewall.com/w/Windows//OW010">Windows XP - 10 (20)
http://www.freezewall.com/w/Windows//OW011">Windows XP - 11 (20)
http://www.freezewall.com/w/Windows//OW012">Windows XP - 12 (20)
http://www.freezewall.com/w/Windows//OW013">Windows XP - 13 (20)
http://www.freezewall.com/w/Windows//OW014">Windows XP - 14 (20)
http://www.freezewall.com/w/Windows//OW015">Windows XP - 15 (20)
http://www.freezewall.com/w/Windows//OW016">Windows XP - 16 (20)
http://www.freezewall.com/w/Windows//OW017">Windows XP - 17 (20)
http://www.freezewall.com/w/Windows//OW018">Windows XP - 18 (20)
http://www.freezewall.com/w/Windows//OW019">Windows XP - 19 (20)
http://www.freezewall.com/w/Windows//OW002">Windows XP - 2 (20)
http://www.freezewall.com/w/Windows//OW020">Windows XP - 20 (20)
http://www.freezewall.com/w/Windows//OW021">Windows XP - 21 (20)
http://www.freezewall.com/w/Windows//OW022">Windows XP - 22 (20)
http://www.freezewall.com/w/Windows//OW023">Windows XP - 23 (20)
http://www.freezewall.com/w/Windows//OW024">Windows XP - 24 (20)
http://www.freezewall.com/w/Windows//OW025">Windows XP - 25 (20)
http://www.freezewall.com/w/Windows//OW026">Windows XP - 26 (20)
http://www.freezewall.com/w/Windows//OW027">Windows XP - 27 (20)
http://www.freezewall.com/w/Windows//OW028">Windows XP - 28 (20)
http://www.freezewall.com/w/Windows//OW029">Windows XP - 29 (20)
http://www.freezewall.com/w/Windows//OW003">Windows XP - 3 (20)
http://www.freezewall.com/w/Windows//OW030">Windows XP - 30 (20)
http://www.freezewall.com/w/Windows//OW031">Windows XP - 31 (20)
http://www.freezewall.com/w/Windows//OW032">Windows XP - 32 (20)
http://www.freezewall.com/w/Windows//OW033">Windows XP - 33 (20)
http://www.freezewall.com/w/Windows//OW034">Windows XP - 34 (20)
http://www.freezewall.com/w/Windows//OW035">Windows XP - 35 (20)
http://www.freezewall.com/w/Windows//OW036">Windows XP - 36 (20)
http://www.freezewall.com/w/Windows//OW037">Windows XP - 37 (20)
http://www.freezewall.com/w/Windows//OW038">Windows XP - 38 (20)
http://www.freezewall.com/w/Windows//OW004">Windows XP - 4 (20)
http://www.freezewall.com/w/Windows//OW005">Windows XP - 5 (20)
http://www.freezewall.com/w/Windows//OW006">Windows XP - 6 (20)
http://www.freezewall.com/w/Windows//OW007">Windows XP - 7 (20)
http://www.freezewall.com/w/Windows//OW008">Windows XP - 8 (20)
http://www.freezewall.com/w/Windows//OW009">Windows XP - 9 (20)
- 9
- Windows XP >> Filmstrip viewHi
I have XP Pro SP2, how do I get the Filmstrip option into "Views" on a
folder.
Some folder have it, others don't.
thanks
Daniel
- 10
- Windows XP >> Office 2000I run XP Home (SP2) upgraded from 98SE. I want to install Office 2000
Professional but when I try to I get the message "No qualifying product can
be found". Does anyone know why this is & what to do please?
- 11
- Windows XP Security >> Access Problem related 'Security?'Hi:
There are three computers in my household.
One of my family members needs to put his 'time-card' from the home.
Because his office does not allow him to do this from his field office where
he's working.
The site he needs is 'high-security' web-site to 'log-in' by using a
specific
code. However, he is NOT able to access this site even many attempts,
"except'
one computer. The other, two computers failed to open up the site.
In my recollection, before DSL failed installation, this, 'log-in' problem
NEVER
occurred. Only afterwards, the problem started.
Also, this scenerio/problem occurrring on eBay site, particularly 'Pay-Pal'
to make
financial transaction.
Wonder whether this is something related to 'Securty' or 'DSL' changed some
of configuration
although I 'removed' all of DSL installation by using Add/Remove.
Any idea on this problem would be truly appreciated.
- 12
- Windows XP Hardware >> Burning a cdAm trying to burn pics from "My Pictures" to a cd to view in DVD player. Am
able to burn to a CD-RW disk and view on Computer but not in dvd player. Have
tried to burn to a DVD-R disk but won't even burn it to where I can even view
on computer. When I load it and go to my computer doesn't recognize there is
a disk in. Have tried to go to "My pictures" and hitting "copy to cd" and go
thru all that to where it tells me that I have files to be go to disk I hit
copy to disk and Wizard starts and names file with current date which I
accept and then hit next. Then it tells me no disk.
- 13
- Windows XP >> Needed Pop Up window won't pop up!Greetings.
(I've posted this in the Internet Explorer 6 group as well...didn't know
which would be more appropriate.)
Our business group uses an internet based system for reporting all of our
programs. I have two laptops and one desktop. Everything works great on my
laptops, but I'm having a problem with the Desktop.
The system our group designed uses a 'calendar icon' that you have to click
on to pick a date (from the calendar that pops up) that your program took
place. Once you click on the appropriate date, the date is populated into
the report. However, on my desktop, when I click on the icon, nothing
happens! It makes the 'clicking' sound you expect when you want something to
open, but it does not. On the bottom title bar it says "javascript" when I
hover over the icon. The date cannot be entered manually...you HAVE to click
on a date for it to be accpeted...but if the calendar won't pop up...I'm
stuck.
I'm using Windows XP with all updates current.
My desktop is a Dell.
I figure it has to be something silly that's set in my internet options, but
for the life of me I can't figure it out.
I hope this makes sense.
Thanks for any input.
- 14
- 15
- Windows XP Network >> error message receivedI am getting a pop up message saying: P2P Networking and
in the box it says: Can't start server! Why does it do
this? I can continue using my computer but this keeps
poping up. please reply
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| Author |
Message |
deerbuck
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 Posted: Thu Sep 18 12:17:22 CDT 2003 |
Top |
Windows XP Security >> i cant delete a folder
i can't delete a folder which is empty, when i try to
delete its saying "is a windows systems folder,is required
for windows to run properly, it can't be deleted" but the
folder is empty.
Windows XP137
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Blindf8th
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| Posted: Thu Sep 18 12:17:22 CDT 2003 |
Top |
Windows XP Security >> i cant delete a folder
>-----Original Message-----
>i can't delete a folder which is empty, when i try to
>delete its saying "is a windows systems folder,is
required
>for windows to run properly, it can't be deleted" but the
>folder is empty.
>.
>
Hiya :o)
Just a dumb thought... Are all hidden files checked off to
be seen? Also whats the folder name (profile possibly)?
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catherin
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| Posted: Thu Sep 18 12:30:13 CDT 2003 |
Top |
Windows XP Security >> i cant delete a folder
no its a folder created by me
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Index ‹ Windows XP ‹ Windows XP Security |
- Next
- 1
- Windows XP >> Lost files on 2nd hard driveMy c drive has 8 GB .My 2nd drive(D)had 40GB.After having
problems with booting to WinXP Home(missing,corrupt files)
I reinstalled Xp to repair these files.I have no problem
with starting windows now,but my "d"drive now says it has
the same space as "c":8GB instead of 40GB!Everything I
had on "d",photos,programs,documents,etc. are nowhere to
be found.What happened and how can I get my drive back?
Thanks for any help!
- 2
- customize >> How many individual users in XP Professional?How many different seperate users can have logon rights to XP Pro? At
work, we're trying to create seperate logons with passwords for about
10 different users. Is this possible? I want to be able to password
protect each individual user with their own chosen password.
Thanks.
Paul
- 3
- Windows XP Security >> The same desktop without a group policyI followed the link and looked at the MS KB. Unfortunately, this
article seems to only apply to users signing on locally and not logging
onto a network Or did I miss something in the article? By the way,
thanks for your reply.
Malke Wrote:
> Bob Racinowski wrote:
> -
>
> I have an NT network with XP Pro clients (soon to be a 2003 network).
> My question is.... Is there a way to set an XP Pro PC to have the
> same desktop, power scheme, etc., for all users that signon on to
> that
> pc
> without using a group policy? Or can it be done with some sort of
> policy through NT?
>
> -
> How To Create a Custom Default User Profile -
> http://support.microsoft.com/?kbid=319974
>
> Malke
> --
> MS-MVP Windows User/Shell
> Elephant Boy Computers
> www.elephantboycomputers.com
> "Don't Panic"
--
Bob Racinowski
- 4
- Windows XP Update >> DSL modem dissapears after installing SP1I have downloaded XP sp1 but after it reboots to finalise the installation it
shows no modem and the drivers will not reinstall because it doesn't see a
modem connected to the system. The sp1 itself shows no problems and installs
fine and when I uninstall sp1 my modem "like magic" is back and working fine,
I've tried the AOL helpline and they said they haven't a clue what it can be
and advised me to just do without the sp1 update(great eh!). The connection
is PPPoE, I have reinstalled the AOL software, the modem software (which is
all on the AOL CD), I have updated the modem software, I have tried sp1 and
sp1a all with the same results. HHHHEEEELLLPPPPP
--
The Very best Regards: Mick
- 5
- Windows XP Security >> Need to put old administrator user backHi All,
My Sister-inlaw wanted to setup a new user account for
her husband, so he would have his own desktop Icons.
Before she made a change to her computer, my sister-inlaw
and her husband would just turn on the computer and the
computer would go right to her desktop without asking for
a user name or password.
She wanted to create a new limited account for him but
the computer would not allow her to create a limited
account, she had to create a new administrator account,
so she did.
When she restarted her computer she lost all of the Icons
on her desktop and her e-mail is not working. Now she is
in panic mode and want to put everything back to the way
it was.
I told her to go to user account in the control panel and
see if there is an account called Administator and there
is no user account called Administrator just the new one
she created, Then I told her to go Windows Explorer and
see if there is a folder called Administrator/Desktop.
When she went to the desktop folder she found that all of
her desktop icons are there.
Is there a way to change her computer back to the way it
was or have the computer log back into the Administrator
account like it used too?
Thanks for any help.
Mud
- 6
- 7
- Windows XP >> event id 4Anybody knows how to deal with this error?
"ACPI BIOS is attempting to read from an illegal IO port address (0x71),
which lies in the 0x70 - 0x71 protected address range. This could lead to
system instability. Please contact your system vendor for technical
assistance".
I have tried to chat with Compaq tech online and was given BIOS with same
date as the one they have on their website. The system will turn itself
completely off whenever it wants. It is a Compaq presarion 5000 5012US with
XP Pro.
Thanks to all that reply.
- 8
- Windows XP >> blank screen and blinkingHi,
This is the first time I am using a forum to try to fix my XP problem.
I was running a DVD when the picture froze. I close the DVD, restarted
the DVD by popping it in and out. The movie was good for 10 minutes
and it froze again.
This time I could shut it down. I finally did a hard shut down.
After that, I removed my DVD and try restarting. I gave me a blank
screen with a blinking cursor. My keyboard, mouse can't control
anything.
I tried to use my recovery disc and the PC is not reading it. What's
happening. How can I fix this?
Help
Jay
- 9
- Windows XP Perform Maintain >> msconfigI'm using XP Pro, and cable modem for internet connection. Something uses my
connection and uploads bytes and this speeds down my connection. All the
updates have been done and entire HDD checked for the viruses. Under the
startup menu of msconfig, i unchecked all the boxes [nvcpl(first), avgcc32,
ccapp, ccregvfy, ctfmon, msmsgs, nerocheck, nvcpl (second), nvmctray, nwiz,
soundman, timeupdate] and restarted the PC. It works like this, but when when
i choose the normal startup the problem begins again. Anybody knows how i can
get out of this ? Thanks.
- 10
- 11
- 12
- Windows XP >> how to remove hiberfil.sysi have an acer laptop that has own power control options- i cant use
original windows power control settings- because of that i couldnt turn the
hibernation option off and when i try to delete the file windows give an
error message
thanx
- 13
- Windows XP >> Quick Launch icons get jumled upFrom: "-Nisko-" <rmo555@cox.net>
Subject: Quick Launch icons get jumbled up
Date: Tuesday, June 27, 2006 1:26 PM
I have over 140 icons in my Quick Launch tray and, once in a while, when I
boot, they are all jumbled up. Is there a way to keep them in the same
order I want them (or, better yet, is there a simple way to put them back
where they were)? I know I can use System Restore - but, as just happened,
I uninstalled Diskeeper - then rebooted. This time, the icons are all
jumbled up and I don't want Diskeeper entries put back in my Registry.
Thanks........
- 14
- 15
- Windows XP Hardware >> Problem with DVD-RW driveI really hate to dump all of this out here, but I'm desparate. If anyone can help, I'm very thankful. The following is dialogue from an open customer service ticket with the drive manufacturer, I/O Magic:
-----------------------------------------------------------------------------------------------------------
Product Name Product # Category Place Purchased
Internal 8X DVD±RW/±R Dual Format Drive IDVDRW8D Staples
Operating System CPU Brand Date Purchased
Windows XP Pro AMD Athlon 5/11/2004
--------------------------------------------------------------------------------
Problem reading files after burning them to DVD or CD
I have tried burning MPEG & AVI files to both DVD & CD media with poor results. Of the three DVD's I have burned, some of the (mpeg or avi) files play, while others cause the drive to "hang" with the light on front of drive flashing for a long period, but nothing ever happens.
I thought perhaps I needed an udated driver or something, but your site says non exist/or are needed.
--------------------------------------------------------------------------------
6/22/2004 11:20:19 AM
Response from Jack:
Thank you for writing in regard to your dvdrw drive
Some DVD writers and players have trouble with specific brands of media. We recommend using TDK, Maxell, Verbatim, Pioneer, Ritek or Princo media. We also advise buying new media brands in small amounts until you find one that works best. Also, a firmware upgrade might allow you to write on some brands of media. For more information on upgrading your firmware, access the following web site:
http://www.iomagic.com/Firmware/FirmwareDownload.html . You will find instructions on downloading and installing new firmware. If you encounter difficulty, reply to this message with the following information so we may further assist you:
- IDE controller chipset
- Drive ID
- Model number
- Firmware version you were trying to install
- ASPI version
- Error message
- Software used and version number
- Brand of media and type (speed and +/-)
To identify the IDE controller chipset on a Windows XP computer, click on the "Start" menu and select "Control Panel." Double-click on the "System" icon. Select the "Hardware" tab and click on the "Device Manager" button. Look in the "IDE ATA/ATAPI Controllers" section.
To obtain the Drive ID on a Windows XP computer, open the Start menu and select the "Control Panel." Double-click the System icon and select the Hardware tab. Click on the Device Manager button. Click on the plus sign next to "DVD/CD-ROM drives" and your drives will be listed in this section
I hope this information helps. If you are still experiencing any trouble, please contact technical support. (http://www.iomagic.com/TechSupport/contact.asp)
We appreciate your business and value any additional comments or suggestions that you may have.
Thank you for choosing I/OMagic.
Best Regards,
Jack
I/OMagic Technical Support
--------------------------------------------------------------------------------
6/25/2004 10:03:43 PM
Response from Customer:
Jack,
Thanks for your reply. Regarding the media type Iâ??m using, I have owned several CD-RW drives and never had any problems with any media type Iâ??ve used, as I buy whatever is on sale at the time. This DVD-RW drive is not only malfunctioning with the DVD media I have (which is CompUSA Brand), it is also malfunctioning with all of the CD media I have, which I used successfully on all my previous CD-RW Drives. Therefore, it seems to be something isolated with this particular DVD-RW Drive which is I/O magic internal 8X, model IDVDRW8D.
I am willing to attempt your suggestion of updating my firmware, however, after installing DVDinfo per your websiteâ??s instructions, I still donâ??t see where it identifies my driveâ??s ID String? Can you just tell me (based on the info Iâ??m providing) which firmware update to download?
Regarding the chipset ID, I looked in device manager, it has the following:
Primary IDE Channel
Secondary IDE Channel
VIA BUS Master Controller
When I click on them, I see nothing mentioning a â??chipset IDâ?? ?
Drive ID = DVDRW IDE1008
Model # = IDVDRW8D
Firmware Version Iâ??m currently running (per DVDinfo) = 0054
Software Iâ??m using = NTI CD&DVD Maker 6.5 Platinum
Thanks â?? Jim
--------------------------------------------------------------------------------
7/1/2004 3:19:09 PM
Response from Kurt:
Thank you for writing regarding your DVD drive.
For updating the firmware go to http://www.iomagic.com/Firmware/FirmwareDownload.html
As you browse through this page ,there are pictures with drive id strings written to their right in red colour.Go to DVDRW IDE1008 and below the pictures are downloadable files ,i believe in your case it is 0458 and then after downloading ,please uncompress using winzip.
You have a VIA chipset.To update this, Visit http://www.viaarena.com/?PageID=300 and download the latest Via 4 in 1 driver for your chipset
- Unzip the file to your desktop
- Double-click the executable that appeared on your Desktop
- Restart your computer after the update has been installed
I hope this information helps. If you are still experiencing any trouble, please contact technical support. (http://www.iomagic.com/TechSupport/contact.asp)
We appreciate your business and value any additional comments or suggestions that you may have.
Thank you for choosing I/OMagic.
Best Regards,
Kurt
I/OMagic Technical Support
--------------------------------------------------------------------------------
7/1/2004 10:30:52 PM
Response from Customer:
Hi,
I went to http://www.iomagic.com/Firmware/FirmwareDownload.html for â??ID STRING (DVDRW IDE 1008)â?? and downloaded â??LiveUpdateSetup.exeâ?? After installing it, I ran it and keep getting the windows error msg â??LiveUpdate has encountered a problem and needs to close.â??
I then decided to download â??1008IM-0458.ZIPâ?? after extracting, I executed and it came up with a â??windows flash programâ?? window in which it stated â??Device Revision: 0054â??
Since I know I am already running version 0054, should I still do this?
Thanks - Jim
--------------------------------------------------------------------------------
7/2/2004 9:17:30 AM
Response from Kurt:
Thank you for writing regarding your Internal 8X DVD±RW/±R Dual Format Drive.
You do not need to update the firmware as you already have the latest firmware update.
Please also try the following:
Check that the IDE cable (flat gray cable) is plugged in with the red stripe going towards the right, and also that the power connector is plugged in.
The DVD/CDRW and a CDROM should not share the same cable if at all possible. Make sure if you have one device on the IDE cable(flat gray cable), you have the jumper for that device set to Master (MA).
If you have more than one device on the same IDE cable, then one of them needs to be set to Master (MA), and one to Slave (SL).
The DVD RW works best when set as Master on the Secondary IDE controller. If you already have a Master on the Secondary IDE controller, you must change the jumper on it to Slave.
If you continue to have problems, from the Desktop click Start, then click run and type sysedit. This will bring up the system editor with a series of windows. The first of which is "autoexec.bat". Here, look for any lines which may have "cdrom" or "mscdex". If found, type REM, then a space in front of these lines. Close autoexec.bat and save changes. Do the same for the next window, config.sys. Close the rest of the windows and reboot.
Some computer companies such as Compaq like their cd drives to have their jumper set to "CS" (cable select).
If you are still having trouble with Windows recognizing the drive, try changing the jumper the CS position.
Also,if this does not work,You can download the latest drivers
from:
http://www.iomagic.com/Products/driver_search.asp
In the box for category choose DVD writers
In the box for product choose Internal 8X DVD±RW/±R Dual Format Drive.
Download and install the update.
I hope this information helps. If you are still experiencing any trouble, please contact technical support. (http://www.iomagic.com/TechSupport/contact.asp)
We appreciate your business and value any additional comments or suggestions that you may have.
Thank you for choosing I/OMagic.
Best Regards,
Kurt
I/OMagic Technical Support
--------------------------------------------------------------------------------
7/2/2004 1:51:31 PM
Response from Customer:
Thanks for the reply, but unfortunately, we've gotten off track here.
As I stated in the initial portion of this ticket, it's not that the drive doesn't work. It's that it doesn't record consistantly (for lack of a better description). I'll dump some MPEG's to a DVD, some of the files will play, some won't. Same with a CD, I dump some MP3's, some will play, some won't. All files in question play fine off the hard drive, so it's not the files, it's the DVD-RW Drive.
This is getting very frustrating, any ideas?
--------------------------------------------------------------------------------
7/2/2004 3:05:52 PM
Response from Kurt:
Thank you for writing regarding your Internal 8X DVD±RW/±R Dual Format Drive.
As a last stop solution we will flash your drive to 0758.
Please follow the steps below
http://www.btc.com.tw/english/3-1-4driver_download_dvd_dual.htm
and download and install the new firmware.All other procedures are expained there.
I hope this information helps. If you are still experiencing any trouble, please contact technical support. (http://www.iomagic.com/TechSupport/contact.asp)
We appreciate your business and value any additional comments or suggestions that you may have.
Thank you for choosing I/OMagic.
Best Regards,
Kurt
--------------------------------------------------------------------------------
7/4/2004 1:56:43 PM
Response from Customer:
Hi,
I did go ahead and flash my drive to 0758 as you instructed. Unfortunately, it has not corrected the problem. I burned 3 DVD's an 2 CD's after the update. 2 DVD's have a few files working with a couple not. 1 DVD nothing works. About the same for the 2 CD's.
I no longer have the packaging my drive came in, but I think it's about time to discuss a refund. I have wasted about $30 worth of blank media as well as my time and inconvenience.
Thanks - Jim
--------------------------------------------------------------------------------
7/5/2004 10:36:32 AM
Response from Kurt:
Thank you for writing in regards to returning your product. The following should detail and answer all questions you have about replacing your product.
IF IT HAS BEEN LESS THAN 1 YEAR since you purchased your product, your product can be REPLACED (not repaired or refunded) through our RMA (Return Material Authorization) process. You can ship the product back to us ONLY AFTER you have received an RMA number. Anything sent in without an RMA number will be returned.
TO GET AN RMA NUMBER, please fax the following information to (949) 707-4879. Please include:
Name
Physical Address (NO PO BOXES)
Phone Number
e-mail address
Name/type of product
Model Number
Date and Place purchased
A brief Description of the Problem (mention if tech support determined if it was bad)
A copy of your Sales Receipt
IF YOU CANNOT FIND THE SALES RECEIPT and you paid by Credit Card, check with the store to see if they can print a duplicate receipt for you. If you sent your receipt to I/OMagic for a Rebate, your information should be on file with the Rebate department. To confirm this, call (800) 607-7466. If we have your Rebate information on file, please note this on your paperwork.
The RMA Dept. should CONTACT YOU BY EMAIL 3 BUSINESS DAYS AFTER SUBMITTAL. They should provide you with an RMA# and shipping instructions at that time.
If it has been OVER 3 DAYS SINCE SUBMITTAL and you have not been contacted, you can reach the RMA Department at (949) 707-4870, Monday through Friday, from 8am to 5pm PST. Direct all calls regarding the status of your RMA to the RMA Department. I/OMagic Technical Support cannot obtain the status of your RMA claim.
The replacement product will be returned to you via UPS Ground within 30 days of receipt.
The official page on the RMA process can be found at http://www.iomagic.com . Once there put your mouse over SUPPORT, and when the menu appears click on Warranty Information.
I hope this information helps. If you are still experiencing any trouble, please contact technical support.
(http://www.iomagic.com/TechSupport/contact.asp)
We appreciate your business and value any additional comments or suggestions that you may have. Thank you for choosing I/OMagic.
Best regards,
Kurt
I/OMagic Technical Support
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7/5/2004 1:43:38 PM
Response from Customer:
In all honesty, I'm REALLY not dying to take my system apart, wait for the drive to reach you, wait for a replacement to get back to me, take my system apart again and re-install the same brand, unless this will definitely fix it. Is there a known problem with this drive, or am I in the minority? If you can give any other suggestions to get this working, I'm all ears? Why would this thing record one file perfectly ok, and another (on the same disc, same session) be corrupt, or whatever it is that's going wrong?
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